Telephone Numbers for Rob@Aplan and Gary@Keith Michaels Please
18 March 2009, 05:40 PM
#6
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I think i will stick with A-Plan, tried calling Keith Michaels a couple of time and they have not got back to me. Must be too busy to want my business.....
left messages, emails and no responce
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18 March 2009, 08:47 PM
#8
not very good
18 March 2009, 09:01 PM
#10
E-mail? What address did you send it to, as there is nothing on my Keith Michaels address.
What do i suggest you do? Do what everyone else does and keep trying. It might take a few times to get through, but if it saves you a lot of money isn't it worth it?
18 March 2009, 09:12 PM
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email was sent to gary.m@keithmichals.co.uk on 16th at 12.31
ok i understand you have busy periods may i suggest you change your answer phone message so that myself and others know that, will try again tommorow my renewal is due on the 20th so need to get it sorted.
ok i understand you have busy periods may i suggest you change your answer phone message so that myself and others know that, will try again tommorow my renewal is due on the 20th so need to get it sorted.
Last edited by RED2; 18 March 2009 at 09:13 PM.
18 March 2009, 09:19 PM
#12
email was sent to gary.m@keithmichals.co.uk on 16th at 12.31
ok i understand you have busy periods may i suggest you change your answer phone message so that myself and others know that, will try again tommorow my renewal is due on the 20th so need to get it sorted.
ok i understand you have busy periods may i suggest you change your answer phone message so that myself and others know that, will try again tommorow my renewal is due on the 20th so need to get it sorted.
What do you suggest i change my message to? (genuine question, not being sarcastic).
I did have it asking people to call back (rather than to leave a message), but people didn't listen to it and still left messages, and i was made to change it as asking folks to call back sounded un-professional apparently.
If i had my way the voicemail would be turned off, but i have been told that isn't an option.
19 March 2009, 01:58 PM
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Is there not someone else who can help with dealing with all this volume of interest? I'm not suggesting that you personally can be a one man army and deal with the insurance needs of the world, but customers do like reassurance that there is someone on the end of the phone when they need them.
I don't know your position within the firm, but can they not hire and train more people? My ins is due this weekend, going to call one more time.
I don't know your position within the firm, but can they not hire and train more people? My ins is due this weekend, going to call one more time.
19 March 2009, 02:15 PM
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sorted, someone answered, insurance sorted at KM 
A-Plan were about £30 more (edit), but then wanted extra for other bits that were free with KM.
A-Plan were about £30 more (edit), but then wanted extra for other bits that were free with KM.
Last edited by Luminous; 19 March 2009 at 06:14 PM.
19 March 2009, 02:24 PM
#15
Is there not someone else who can help with dealing with all this volume of interest? I'm not suggesting that you personally can be a one man army and deal with the insurance needs of the world, but customers do like reassurance that there is someone on the end of the phone when they need them.
I don't know your position within the firm, but can they not hire and train more people? My ins is due this weekend, going to call one more time.
I don't know your position within the firm, but can they not hire and train more people? My ins is due this weekend, going to call one more time.
The 'problem' is that if customers have a query on an existing policy or need help with a claim i like to get involved myself to make sure any potential problems get sorted, hence i am not always free to process new quotes.
However, i will not change that, as if people pay me money they deserve to get a proper service, so helping existing customers will always be more important than doing new quotes.
Sorry if that offends anyone, but i believe that is the right way of doing things.
19 March 2009, 02:25 PM
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19 March 2009, 10:25 PM
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well spoke to gary this morning and all i can say is hes got my business. all modifications declared and cheaper than my aplan renewal with no modifications so to anyone having trouble getting hold of him keep trying cause its definatly worth it. 
hes got my business. all modifications declared and cheaper than my aplan renewal with no modifications so to anyone having trouble getting hold of him keep trying cause its definatly worth it.
19 March 2009, 11:06 PM
#18
19 March 2009, 11:23 PM
#19
Well I phoned up this morning, got through to Gary. There was a few seconds of umm. ahh who is this until I mentioned it was SwissTony and then it was all fine after that
Got my query sorted within a few minutes and then Gary and I had a quick chat about scoobs etc, so I apologise for taking his time up
Got my query sorted within a few minutes and then Gary and I had a quick chat about scoobs etc, so I apologise for taking his time up
19 March 2009, 11:27 PM
#20
Well I phoned up this morning, got through to Gary. There was a few seconds of umm. ahh who is this until I mentioned it was SwissTony and then it was all fine after that
Got my query sorted within a few minutes and then Gary and I had a quick chat about scoobs etc, so I apologise for taking his time up
Got my query sorted within a few minutes and then Gary and I had a quick chat about scoobs etc, so I apologise for taking his time up
Good chatting, i know what to prepare myself for now with the fiancee's new car
31 March 2009, 05:06 PM
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Well, A-Plan did match it, and beat it by over 100 quid.
Chap i dealt with in the end was Chris Chalk at A-Plan, top, top guy, no complaints at all, all enquiries dealt with promptly, and not only that, but he managed to knock just over a grand, yes that's a GRAND off last years premium, bringing the repayments down by 50% per month.
Top service, Top price, great bloke to deal with. Many thanks again Chris
Just FYI......
5 Years Driving
2 NCB
2 Accidents, one 50-50 other, a big smash costing 54k to settle that went in my favour.
So i aint squeaky clean, live minutes from Blackpool, and I got a F/C quote for £897.
I was paying over £1800 to Swinton robbing *******s with no mods declared. Yes, Iam a happy boy today
Chap i dealt with in the end was Chris Chalk at A-Plan, top, top guy, no complaints at all, all enquiries dealt with promptly, and not only that, but he managed to knock just over a grand, yes that's a GRAND off last years premium, bringing the repayments down by 50% per month.
Top service, Top price, great bloke to deal with. Many thanks again Chris
Just FYI......
5 Years Driving
2 NCB
2 Accidents, one 50-50 other, a big smash costing 54k to settle that went in my favour.
So i aint squeaky clean, live minutes from Blackpool, and I got a F/C quote for £897.
I was paying over £1800 to Swinton robbing *******s with no mods declared. Yes, Iam a happy boy today
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