MattW

Had my renewal recently from Liv Vic and the schedule showed an Evo VII. When I took the policy out last year their computer didn't show the VIII so they checked with underwriters and made a policy note.

I rang back to check whether the 8 was now on the system, it was so I gave them the car details FQ330 etc. It added an extra £150 to the policy, but as i had had good service from them on both car policies and house insurance i renewed.

Got the docs today and it showed FQ300, so I called up and was told it was a further £80!!!!

I explained that I had already stated it was a 330 but there was no budging. So I requested they cancel the policy as the contract was breached. They refused to cancel from inception and will only refund premium less 3days (which TBH is not a great difference).

The guy said a cheque will be in the post, so I asked him to put it back on my card so I could arraange alternative cover. He said it would be quicker to send a cheque as it takes them a week to refund otherwise.

Very disappointed in their service and prices now, I know it echos a lot what people say on here. If you do take out insurance make sure the schedule accuratly reflects the car!!

Iwan

You keeping the Evo then mate?

MattW

Depends if it sells