pblakeway

Just rung up a Subaru dealership and they wouldnt sell me a gasket because my car was an import. I thought they had stopped all that $hit a while ago ??

Are all dealerships like that, or did i just pick the wrong one ?

Scooby96

phone him back up and ask for a gasket for your 'uk' car - or are these completely different parts?

ozzy

depends on what gasket he's after

As the man says, just tell him it's a UK model (if the gasket's the same) or start phoning around other dealers.

Stefan

pblakeway

Right, rung back told him i was mistaken and it was a uk car, he said he would require the chassis number for me to order it.. W&NK£R..

Anyway, rung another dealership, explained what i was after.. yes mate no probs, same as uk car, if not im sure we can find one to fit. Nice guy, i know where im going in future

Mickle

Honestly, dealers need to pull their heads out of their ar$es and stop treating us like $hite, do they want our business or what.

Stealth

iTrader: (4)

UK dealers in general are complete knobbers towards people with imports.... I wasn't sure how to get to the back speakers in my car without breaking stuff, I asked at a garage and they refused to tell me!

pblakeway

What annoyed me is i told the first one it was the same gasket for the UK model and he wouldnt even look it up. just said 'We dont sell parts for imports'

Charlie H

My local dealer have told me that they would love to service imports but Subaru UK refuse to let them. I still buy my servicing bits from them though Never asked for a chassis number yet

pblakeway

I think the first guy I spoke to was just being a *****. The second dealers I rung, I asked the question directly, do you sell parts for imports? no probs, what you got? That is the answer I would expect from anyone trying to run a business.
I know where I will go in future !

vindaloo

Name and shame?

ustolemyname??stevieturbo

iTrader: (1)

Phone them up, and tell them that they just lost a £xxxx sale, as it wasnt just a gasket you were after.
They must be rolling in money to just refuse to sell parts to a customer like that.

greasemonkey

Unfortunately far too many of them are rolling in money, as there aren't that many Subaru dealers in the UK, and they're fairly well spaced across the country, and thus many of them have large captive audiences, and no direct competition from the other Subaru dealer on the other side of town...

Be that as it may, there are plenty of good eggs about. My local dealers will go out of their way to help, and whenever they need to put a VIN number into the computer to order parts for me, they just use the number of the nearest UK spec car in the service bay

ustolemyname??stevieturbo

iTrader: (1)

As many people here probably already know...you dont NEED a vin number to get parts. It may help, but it isnt totally necesary, if you know model/year etc..

richrussell

You might want to give your local Trading Standards a call and explain the situation to them. They're generally quite helpful, and in the case of buying a part that's the same on UK and Japanese models, they should be able to advise on whether they have any reason to be so obstructive.

Not that I've needed to get anything, but my local Subaru dealer is happy to get parts ordered from Japan if necessary. However, they're also an Isuzu, Hyundai and Skoda dealer, so maybe a bit more independant than some Subaru only dealers?

Rich.

Leslie

I get the greatest of help from one of my local dealers. No problem to get spare parts and they work at getting the right bit for me.

Les