API Above and beyond again.
20 February 2009, 10:24 AM
#1
Scooby Regular
Thread Starter
iTrader: (1)
Join Date: Aug 2002
Location: Bridgnorth with the Steam trains
Posts: 695
Likes: 0
Received 0 Likes
on
0 Posts
API Above and beyond again.
Tuesday night going home, I manage somehow to spit out my oxo senser from the downpipe just behind the turbo
. Have a look at the sesnor and the thread has stripped
. It will go in the hole but won't tighten, so I get it hand tight. Next day I phone API tell them my problem they promise to get a replacement in the post for next day delivery. Lunch time next day one of David's lads arrives with my new sensor. It seems the courier didn't turn up, so rather than let me down, they delivered it by hand, a round trip of 120 miles. Now that's what you call customer service.
Cheers David.
. Have a look at the sesnor and the thread has stripped . It will go in the hole but won't tighten, so I get it hand tight. Next day I phone API tell them my problem they promise to get a replacement in the post for next day delivery. Lunch time next day one of David's lads arrives with my new sensor. It seems the courier didn't turn up, so rather than let me down, they delivered it by hand, a round trip of 120 miles. Now that's what you call customer service.Cheers David.
20 February 2009, 11:51 AM
#3
Scooby Regular
Join Date: Nov 2008
Location: in the twisties of wales home of side ways rally
Posts: 64
Likes: 0
Received 0 Likes
on
0 Posts
was going to put a post up about api was wondering wat people thought cause i am wanting a rebuild done by them and now i know will go ahead with it cause people cant say anything bad about api
let the api rebuild commence
let the api rebuild commence
20 February 2009, 01:15 PM
#5
Moderator
iTrader: (4)
Join Date: Jul 2004
Location: The Terry Crews of moderation. P P P P P P POWER!!
Posts: 18,687
Likes: 0
Received 0 Likes
on
0 Posts
Many thanks for any advice offered.
Ns04
20 February 2009, 01:42 PM
#7
Scooby Regular
Thread Starter
iTrader: (1)
Join Date: Aug 2002
Location: Bridgnorth with the Steam trains
Posts: 695
Likes: 0
Received 0 Likes
on
0 Posts
As for the bumper it's fine, you can't tell it's been cut back at all.
Last edited by burns; 20 February 2009 at 01:48 PM.
Trending Topics
20 February 2009, 01:52 PM
#9
Scooby Regular
It,ll be around May- June time pal, had a few chats with David which route to go with it etc, had the FMIC fitted so that,s a step towards it too..
I,m enjoying at the moment tbh Burns too, only has 350/350 but it doesn,t half deliver it with a nice punch..
430/460 in a classic must be a hoot mate..
20 February 2009, 09:15 PM
#13
Scooby Regular
iTrader: (10)
Join Date: Jan 2008
Location: Bedfordshire
Posts: 3,071
Likes: 0
Received 0 Likes
on
0 Posts
NS04, this is a list of the subaru part numbers and prices for the sti 6 lip:
57796FA530NN - Spoiler x 1 @ £95.85
57728AC090 - Bumper Clip x 2 @ £0.66
57798FA100 - Protector x 1 @ £23.78
57728FA080 - Screw Grommet x 9 @ £0.38
904560009 - Screw x 9 @ £0.13
Just add vat!
57796FA530NN - Spoiler x 1 @ £95.85
57728AC090 - Bumper Clip x 2 @ £0.66
57798FA100 - Protector x 1 @ £23.78
57728FA080 - Screw Grommet x 9 @ £0.38
904560009 - Screw x 9 @ £0.13
Just add vat!
21 February 2009, 11:21 AM
#14
Former Sponsor
iTrader: (4)
Join Date: Jul 2003
Location: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
Posts: 6,377
Likes: 0
Received 3 Likes
on
3 Posts
I am truly sorry about this. After sending the clutch kit out with what appears to be an incorrect friction disc I made amends with supplying another correct friction disc.
Our couriers have delivered it [ AND EVERY OTHER PARCEL bar one ] to the wrong addresses this week
That is every parcel, every day, all week.
We have spent hours tracing who has had what and getting them collected and redirected. They even managed to collect 4 wrong ones and take them to another four wrong destinations
There should have been an early am delivery to 172 this morning to enable him to take part in his track day. BUt having left 4 or so messages on his answerphone I have had no reply updating me.
I regret the mistake in the first place, after that we have not been in control, but have moved heaven and earth to get 11 packages found and redirected.
Not a good week here. Apologies to all who suffered in this mess.
No answer from the couriers about how/why this has happened. It smacks of a grudge by a staff member at the couriers who is leaving or been made redundant. There is no other logical explanation as to why ALL of them went stray. They are usually good.
David APi
21 February 2009, 12:10 PM
#15
Scooby Regular
Thread Starter
iTrader: (1)
Join Date: Aug 2002
Location: Bridgnorth with the Steam trains
Posts: 695
Likes: 0
Received 0 Likes
on
0 Posts
Mate that's your perogative, but I have known David and API for a few years now and can say with all honesty that unlike many suppliers on here who would blame everyone but themselves when and if something goes wrong, they (API) will admit it and sort it out as best they can. David has said he sent the wrong part and has tried to remedy this. No bull****, no prevaricating just we've cocked up, we're sorry and will do what we can to sort it. On this occaision it hasn't worked out but it seems they have tried their best.
That to me shows what sort of company you're dealing with in API.
That to me shows what sort of company you're dealing with in API.
21 February 2009, 02:43 PM
#16
Scooby Senior
iTrader: (1)
Join Date: Nov 2000
Location: Wildberg, Germany/Reading, UK
Posts: 9,706
Likes: 0
Received 73 Likes
on
54 Posts
I had a horrible experience when I visited API before christmas, they had so many parts laying around that I just had to buy and get Nathan to fit 
Plus I had to drink alot of their coffee and go out for a spin in Davids funky little yellow car
Plus I had to drink alot of their coffee and go out for a spin in Davids funky little yellow car
21 February 2009, 06:28 PM
#17
Scooby Regular
iTrader: (6)
Join Date: Dec 2005
Location: Nr Grimsby
Posts: 2,641
Likes: 0
Received 0 Likes
on
0 Posts
I am truly sorry about this. After sending the clutch kit out with what appears to be an incorrect friction disc I made amends with supplying another correct friction disc.
Our couriers have delivered it [ AND EVERY OTHER PARCEL bar one ] to the wrong addresses this week
That is every parcel, every day, all week.
We have spent hours tracing who has had what and getting them collected and redirected. They even managed to collect 4 wrong ones and take them to another four wrong destinations
There should have been an early am delivery to 172 this morning to enable him to take part in his track day. BUt having left 4 or so messages on his answerphone I have had no reply updating me.
I regret the mistake in the first place, after that we have not been in control, but have moved heaven and earth to get 11 packages found and redirected.
Not a good week here. Apologies to all who suffered in this mess.
No answer from the couriers about how/why this has happened. It smacks of a grudge by a staff member at the couriers who is leaving or been made redundant. There is no other logical explanation as to why ALL of them went stray. They are usually good.
David APi
Our couriers have delivered it [ AND EVERY OTHER PARCEL bar one ] to the wrong addresses this week
That is every parcel, every day, all week.
We have spent hours tracing who has had what and getting them collected and redirected. They even managed to collect 4 wrong ones and take them to another four wrong destinations
There should have been an early am delivery to 172 this morning to enable him to take part in his track day. BUt having left 4 or so messages on his answerphone I have had no reply updating me.
I regret the mistake in the first place, after that we have not been in control, but have moved heaven and earth to get 11 packages found and redirected.
Not a good week here. Apologies to all who suffered in this mess.
No answer from the couriers about how/why this has happened. It smacks of a grudge by a staff member at the couriers who is leaving or been made redundant. There is no other logical explanation as to why ALL of them went stray. They are usually good.
David APi
03 March 2009, 01:29 PM
#19
Scooby Regular
Join Date: Sep 2008
Location: Middle of nowhere
Posts: 95
Likes: 0
Received 0 Likes
on
0 Posts
I spoke to david the other week when was having a few probs, because i live so close he said pop in they looked at my ecu for nowt, And as we all know nothing is free in car land. So i will be buying my bits from david when i have the cash....
03 March 2009, 01:41 PM
#20
can no tsay anything but good things abou the team at API, i was up there on friday having a 6 speed and uprated clutch and flywheel fitted to my p1. thy had an issue with a part and to keep the job on david went and picked up the part at cost to him and a bonus to me to make sure that the job would be carried out. also drove me and my other half into leamington so we could go shopping for the day whilst it was being fitted. excluding all the help and pointers on a 2.5ltr conversion (david if you have had the chance can you send me the cost break down please) at the end of the day when i went to leave and he knew i was parking the car up in a hotel car park for the weekend and did not have a wheel brace offfered to lend me one of his so my car was safe.
from start to finsh he and his team went out of thier way and i will only be using them in future for any work.
again david thanks and a top job carried out and i am well chuffed with the new box
steve
from start to finsh he and his team went out of thier way and i will only be using them in future for any work.
again david thanks and a top job carried out and i am well chuffed with the new box
steve
03 March 2009, 02:14 PM
#22
03 March 2009, 03:05 PM
#24
Former Sponsor
iTrader: (4)
Join Date: Jul 2003
Location: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
Posts: 6,377
Likes: 0
Received 3 Likes
on
3 Posts
I put in a new set and they lasted about 5 minutes.I'm after heavy duty now - I think it must be all those zero's on the end of the quote
I'm on it
David
03 March 2009, 03:09 PM
#25
ha aint technology great, should get one of those evo batteries you mentoined to me to fit to the p1.
no worries but the calculator may perform better with less zero's at the end then!!!
cheers
no worries but the calculator may perform better with less zero's at the end then!!!
cheers
Thread
Thread Starter
Forum
Replies
Last Post
StueyBII
Engine Management and ECU Remapping
5
22 September 2015 02:13 PM