Warrently Void?
11 February 2002, 12:42 AM
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For those that don't know us we are an Independent Subaru Specialist in Southern Ireland.
My question is this. A good customer of ours always gets his impreza services with us and his wife's forester 2.0 AWD nonturbo was always serviced at the main dealers because they are next door to where she works. At the big timing belt change on the Forester he didn't trust the dealer and got us to do the work.
Also reported at the service was a crunch between first and second gear. My recommendations was that the synchro was starting to go and that since the car was under warrenty he should ge the dealer to do it FOC.
That's right you guessed it.........brought the car back to the dealer and he says the warrenty is void as the last service was carried out but "non-qualified" personnel and the parts used could be inferior!!!!
As many of you know we are a very reputable outfit with all qualified mechanics and the parts used were original Subaru parts apart from some items whic were of superior quality to OEM such as lubes etc.
Opinions before I approach Subaru on his behalf? What is the legal stance on this?
Paul.
My question is this. A good customer of ours always gets his impreza services with us and his wife's forester 2.0 AWD nonturbo was always serviced at the main dealers because they are next door to where she works. At the big timing belt change on the Forester he didn't trust the dealer and got us to do the work.
Also reported at the service was a crunch between first and second gear. My recommendations was that the synchro was starting to go and that since the car was under warrenty he should ge the dealer to do it FOC.
That's right you guessed it.........brought the car back to the dealer and he says the warrenty is void as the last service was carried out but "non-qualified" personnel and the parts used could be inferior!!!!
As many of you know we are a very reputable outfit with all qualified mechanics and the parts used were original Subaru parts apart from some items whic were of superior quality to OEM such as lubes etc.
Opinions before I approach Subaru on his behalf? What is the legal stance on this?
Paul.
11 February 2002, 12:49 AM
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I had my service done by Power Engineering,using Subaru parts.
I had to claim on my extended warranty,so had to get subaru to service it again because IM were refusing to pay out.
Luckily I was still within the boundaries mileage and time wise,or I would of been paying for the piston slap myself!
steve
I had to claim on my extended warranty,so had to get subaru to service it again because IM were refusing to pay out.
Luckily I was still within the boundaries mileage and time wise,or I would of been paying for the piston slap myself!
steve
11 February 2002, 12:19 PM
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AFAIK there was an EU ruling on this that states manufacturers cannot do this. It is up to the consumer where they get their cars serviced and so long as original parts were used the warranty remains intact.
You might be better off posting this in general as you would get a better response.
Nathan..
You might be better off posting this in general as you would get a better response.
Nathan..
22 February 2002, 10:25 AM
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Nathan,
The problem is - do you have the funds/time to take IM to the EU Courts???
Nope - you dont
Get it serviced at a Subaru dealer if you want to retain your warrenty...... simple ....... they've got us by the *****....
Jza
The problem is - do you have the funds/time to take IM to the EU Courts???
Nope - you dont
Get it serviced at a Subaru dealer if you want to retain your warrenty...... simple ....... they've got us by the *****....
Jza
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