Ordering Parts from Scoobysport
14 August 2002, 06:45 PM
#1
Scooby Regular
Thread Starter
Join Date: Jun 2002
Posts: 453
Likes: 0
Received 0 Likes
on
0 Posts
Has anyone on here had any problems ordering parts from Scoobysport???
I Ordered a Scoobysport B/Box and ITG Panel filter, and I was told it would take about 1 week to come. This was about a month ago. After the first week past when I originally ordered it I called and was told there was a slight delay , and I should get it in a few days.
Eventually about a month passed in total so I called back ( I was offshore for three weeks) I asked what happened to my order I was left waiting on the phone and 5 mins later I was told they couldnt even find my order???? So I was pretty unhappy so I said I wished to cancel my order. I was abruptly told ok and that was that.
Now If I am going to spend hard earned cash I dont expect that sort of service , it might have been a one off or someone having a bad day , but customer service should be number one priority. Has anyone else had any other experiences good or bad from Scoobysport???
Please let me know.
I Ordered a Scoobysport B/Box and ITG Panel filter, and I was told it would take about 1 week to come. This was about a month ago. After the first week past when I originally ordered it I called and was told there was a slight delay , and I should get it in a few days.
Eventually about a month passed in total so I called back ( I was offshore for three weeks) I asked what happened to my order I was left waiting on the phone and 5 mins later I was told they couldnt even find my order???? So I was pretty unhappy so I said I wished to cancel my order. I was abruptly told ok and that was that.
Now If I am going to spend hard earned cash I dont expect that sort of service , it might have been a one off or someone having a bad day , but customer service should be number one priority. Has anyone else had any other experiences good or bad from Scoobysport???
Please let me know.
14 August 2002, 06:52 PM
#2
Scooby Regular
I have had no experiences buying with ScoobySport, but in fairness to them, I do know that both of the ITG suppliers (Scoobysport & TSL) were having difficulties getting them from ITG - not enough were being made.....
Hope this helps somewhat.....
Hang in there (speak to Pete) - I've got a Scoobysport centre section....... all I can do is wind down the window and
Also got an ITG - stick with 'em... they're the muttz nutz...
Dan
Hope this helps somewhat.....
Hang in there (speak to Pete) - I've got a Scoobysport centre section....... all I can do is wind down the window and
Also got an ITG - stick with 'em... they're the muttz nutz...
Dan
14 August 2002, 06:55 PM
#3
Scooby Regular
Join Date: May 2001
Posts: 2,537
Likes: 0
Received 0 Likes
on
0 Posts
I had a "delay" too but to be fair that was over the christmas period and they said they didn't like dispatching over then as parcels tend to go missing.. whether is was bull or not is another matter, but I belived em.
I've no real complaints... great product too
I've no real complaints... great product too
14 August 2002, 06:58 PM
#4
Scooby Regular
Thread Starter
Join Date: Jun 2002
Posts: 453
Likes: 0
Received 0 Likes
on
0 Posts
Yeah I hear what your saying and thats fair enough But it doesnt make for a happy customer to be told a delivery date which is not met by a long shot and your order being "lost" and I didnt even get an apology.
But it doesnt make for a happy customer to be told a delivery date which is not met by a long shot and your order being "lost" and I didnt even get an apology.
14 August 2002, 07:17 PM
#7
Scooby Regular
Join Date: Feb 2002
Posts: 1,343
Likes: 0
Received 0 Likes
on
0 Posts
Hi,
I ordered a full turbo back deact exhaust from Pete C. at SS. It was slightly delayed but that is becuase the supplier of the o2 CEL fix thingy did not supply SS in time. In the end they managed to ship my goods all the way to The Bahamas AOK with all parts paid for accounted for and none damaged. I was impressed with their service and product is nice to
Cheers,
Ray
I ordered a full turbo back deact exhaust from Pete C. at SS. It was slightly delayed but that is becuase the supplier of the o2 CEL fix thingy did not supply SS in time. In the end they managed to ship my goods all the way to The Bahamas AOK with all parts paid for accounted for and none damaged. I was impressed with their service and product is nice to
Cheers,
Ray
Trending Topics
14 August 2002, 07:25 PM
#8
Scooby Senior
Join Date: Apr 2002
Posts: 11,251
Likes: 0
Received 0 Likes
on
0 Posts
scoobysport i'm sure have been busy with most scoobs with scoobysport systems 
I got my b/b second hand, but picked my decat d/p last week.
sounds sweet.
I'm sure whilst paying £3xx for a back box you should get good service, no matter what the price.
I got my b/b second hand, but picked my decat d/p last week.
sounds sweet.
I'm sure whilst paying £3xx for a back box you should get good service, no matter what the price.
14 August 2002, 07:27 PM
#9
Scooby Regular
Join Date: Feb 2002
Location: Wiltshire
Posts: 153
Likes: 0
Received 0 Likes
on
0 Posts
I ordered my back box from them on a monday, got it the next day without paying a next-day service fee. The only thing they got wrong was that they didn't send an invoice/receipt as proof of purchase.
14 August 2002, 07:50 PM
#11
Scooby Regular
Join Date: Apr 2002
Location: Warwickshire, UK
Posts: 1,185
Likes: 0
Received 0 Likes
on
0 Posts
I ordered SS b/box and it took 4 weeks even though I was told 1 week.
I emailed Pete a couple of times and he was honest enough to say it was a supply problem because of people on holiday that they dealt with.
Kept patient and just email nudged every now and then. Got a reply from Pete everytime (same day) with a progress update - whether good news or still the same.
Did eventually get it and was impressed with the product. Want to get the rest of the system now
Sometime there is nought you can do but sit on your hands. Don't get annoyed though just give Pete a call/email...
I emailed Pete a couple of times and he was honest enough to say it was a supply problem because of people on holiday that they dealt with.
Kept patient and just email nudged every now and then. Got a reply from Pete everytime (same day) with a progress update - whether good news or still the same.
Did eventually get it and was impressed with the product. Want to get the rest of the system now
Sometime there is nought you can do but sit on your hands. Don't get annoyed though just give Pete a call/email...
14 August 2002, 08:45 PM
#12
Well whenever I order something I always say is it in stock right now? I have no patience for waiting for days, let alone weeks. Once I get the idea in my head I want it ASAP.
I ordered mine and picked it up the next day though. they had 4 or 5 in stock at that point
I ordered mine and picked it up the next day though. they had 4 or 5 in stock at that point
15 August 2002, 12:16 AM
#15
Scooby Regular
Join Date: Jul 2002
Posts: 65
Likes: 0
Received 0 Likes
on
0 Posts
I've heard a rumour that the twop lads that run it, have had a falling out, and that one has left. Might explain why things are a bit slow there.
This of course could be untrue. It's just what i heard last week.
Anyone else heard this ?
This of course could be untrue. It's just what i heard last week.
Anyone else heard this ?
15 August 2002, 12:39 AM
#16
Scooby Regular
Thread Starter
Join Date: Jun 2002
Posts: 453
Likes: 0
Received 0 Likes
on
0 Posts
Yeah I understand there could be problems with suppliers etc , but if I am told a time for delivery I expect that , thats fair isnt it?? And if they cant make it the customer should be informed. After all we pay the wages through ordering goods. What made it worse was I called and was told a few more days. I call up three weeks later and my order has been lost. Im sorry to be negative but the service wasnt good enough for me this time round. Im sure when I order something next time round I wont have any problems. Unless im marked now! lol
I guess its good feedback for all companies though so they can tighten up a bit and realise we just want an honest answer to delivery dates and to be told if there is a problem and kept informed. Its not too much to ask is it?
I guess its good feedback for all companies though so they can tighten up a bit and realise we just want an honest answer to delivery dates and to be told if there is a problem and kept informed. Its not too much to ask is it?
15 August 2002, 08:43 AM
#17
Scooby Regular
Join Date: Oct 1998
Location: Scoobysport, Basildon, UK
Posts: 4,300
Likes: 0
Received 0 Likes
on
0 Posts
Doug
Before I got to the bottom of the thread I thought something must have gone wrong with the paperwork.
We do a have a short delay at the moment, as staff holidays both here and with all of our suppliers are making product supply a bit slow. Normally demand also tails off to match this, through July and August, but this year it is still very busy. It is also more difficult as where there used to be just 3 exhaust parts to stock, there are now 11, not counting Legacy and Forester full systems.
I assume you have spoken to Paul and he is now correcting the situation. Please accept my apologies for cocking up the paperwork.
We have made progress with our suppliers and should have almost all outstanding orders out today.
Pete
ps There is only me running things, I don't have anyone to fall out with
Before I got to the bottom of the thread I thought something must have gone wrong with the paperwork.
We do a have a short delay at the moment, as staff holidays both here and with all of our suppliers are making product supply a bit slow. Normally demand also tails off to match this, through July and August, but this year it is still very busy. It is also more difficult as where there used to be just 3 exhaust parts to stock, there are now 11, not counting Legacy and Forester full systems.
I assume you have spoken to Paul and he is now correcting the situation. Please accept my apologies for cocking up the paperwork.
We have made progress with our suppliers and should have almost all outstanding orders out today.
Pete
ps There is only me running things, I don't have anyone to fall out with
16 August 2002, 08:57 AM
#20
Scooby Regular
I ordered SS backbox & centre about 6 weeks ago & was told it would take a week to deliver & that is exactly how long it took, bang on time, well happy with Pete C & co
16 August 2002, 12:26 PM
#22
Scooby Regular
Join Date: Dec 1998
Posts: 1,687
Likes: 0
Received 0 Likes
on
0 Posts
Not commenting on the rest of the thread obviously, but the fact is there are a few more ITG suppliers than just TSL and Scoobysport, myself being one of them, rather than there only being 2 suppliers as suggested earlier in this thread.
I can back Pete up in saying that ITG have very heavy F1 comittments and can only manufacture so many at a time, we only received our order this week too.
Jamie
www.j-w-racing.com
[Edited by Jamie Whitfield - 8/16/2002 12:39:11 PM]
I can back Pete up in saying that ITG have very heavy F1 comittments and can only manufacture so many at a time, we only received our order this week too.
Jamie
www.j-w-racing.com
[Edited by Jamie Whitfield - 8/16/2002 12:39:11 PM]
16 August 2002, 05:16 PM
#24
Scooby Regular
Join Date: Oct 1998
Location: Scoobysport, Basildon, UK
Posts: 4,300
Likes: 0
Received 0 Likes
on
0 Posts
I am truly stunned. Only Jamie could use a nag at another company as a potential marketing excerise for his own company
Gobsmacked.
(DazWRX) Dale, we are in contact at least twice a day, so I am sure there is nothing I can add that you don't already know.
Gobsmacked.
(DazWRX) Dale, we are in contact at least twice a day, so I am sure there is nothing I can add that you don't already know.
16 August 2002, 06:16 PM
#25
Scooby Regular
Join Date: Dec 1998
Posts: 1,687
Likes: 0
Received 0 Likes
on
0 Posts
Stunned? Actually Pete I was merely pointing out a fact and also sticking up for you at the same time, sorry forgot I wasn't allowed to use this board anymore 
for whatever reasoning!
Jamie
www.j-w-racing.com
for whatever reasoning!Jamie
www.j-w-racing.com
16 August 2002, 07:08 PM
#26
If i ordered my backbox about two weeks ago, and i have looked and the money was taken out of my account this tuesday, when do you think the backbox will eventually turn up. Im fed up of having the pi$$ ripped out of me with the standard exhaust on. Come on get it sent.
16 August 2002, 08:18 PM
#27
Scooby Regular
Pete / Jamie -
Come on guys, stop this fighting ! Time to start acting like adults again ! Here at Gecko Motorsport, you don't find schoolyard fights like this, even when we're doing special deals on Blitz products this month.
Come on guys, stop this fighting ! Time to start acting like adults again ! Here at Gecko Motorsport, you don't find schoolyard fights like this, even when we're doing special deals on Blitz products this month.
17 August 2002, 12:02 AM
#28
Scooby Regular
Join Date: Jun 2002
Posts: 3,034
Likes: 0
Received 0 Likes
on
0 Posts
you think it is bad waiting for a backbox,i am waiting for nearly 2 grand's worth of brakes and have been told today when i rang up scoobysport that i would have to wait at least 2 weeks for the brakes deapite my local dealer telling me scoobysport said probably on wednesday,i can feel a prodrive brake conversion is going to be on my car in the near future if i dont get a straight story
martin
martin
17 August 2002, 09:32 AM
#29
Scooby Regular
Join Date: Oct 1998
Location: Scoobysport, Basildon, UK
Posts: 4,300
Likes: 0
Received 0 Likes
on
0 Posts
Jamie don't take me too seriously. I did put the biggest smilie possible in there
WRX Youngster you exhaust is on its way to you
P1Doc I'm pulling hair out over the brakes. We are seriously on KADs case but they have told us that we won't have any stock until the end of this month.
WRX Youngster you exhaust is on its way to you
P1Doc I'm pulling hair out over the brakes. We are seriously on KADs case but they have told us that we won't have any stock until the end of this month.