StanS

iTrader: (3)

Spent a couple of hours trying to check e-mails on lap-top and desk top. Both work through the BT home hub. Both decided to ask for user name and password to log on, after going straight on for years ! Neither will accept the password (and I do remember it!). Tried switching off and rebooting, still wants me to enter user name and password

Any ideas, or is it a trip to PC World tomorrow ?

jono300

iTrader: (8)

Having exactly the same problem myself mate with BT / Outlook Express its been like that since yesterday morning and is happening on all computers within the house.can access my email via bt yahoo website but not thru oe.

BLOB EYE

iTrader: (10)

have you looked at BT's scheduled maintenance, maybe they upgraded their mail servers.

call support and start logging calls, the only way they will know there is a problem is if its reported.

BLOB EYE

iTrader: (10)

are you guys using POP3, if so, change your client settings and get it set up on IMAP, all the settings are on the BT website so dont panic, if you are using IMAP then defo log a call and get the troubleshooting started.

StanS

iTrader: (3)

OK, this is obviously an age thing

From reply 1 + 2 I'm going with "its not my computer's fault" (thanks Jono & BLOBEYE !

From BLOBEYE's second reply - I am on POP3, but beyond that I haven't a clue what to do about setting it up on IMAP.

Thanks Jura for pm and for trying to help - no idea what that is all about

Cunning plan is to go to sleep and hope its all better in the morning !

Geordie_Aaron

iTrader: (3)

it'll be on by this time tomrrow - dont worry :-)

jono300

iTrader: (8)

Confirmed - now back to normal -

Cheers guys.

John

jono300

iTrader: (8)

Spoke to soon - working on my tablet but not on my main desktop pc ??!!

StanS

iTrader: (3)

Wuhoo ! I do exist !
I have comms with the world !

So what was all that about ?????

jono300

iTrader: (8)

Anyone else still having problems with Outlook Express / bt internet via windows ?? as I say working on my Android tablet now but not on my main desktop pc ??

markjmd

iTrader: (11)

Have you gone into your account settings, and re-entered and saved your user-name and password? There isn't much else that can go wrong with a bog standard POP3 email account, if the problem on the provider side has definitely been fixed.

jono300

iTrader: (8)

Okay cheers just seems strange others have had exactly the same problems with bt / outlook over the last few days.will do whay you say regards re entering password etc.

As i say now working okay on android but continuing problems with oe via windows.

StickyMicky

You did check the capslock ?

jono300

iTrader: (8)

Got in now guys thanks.

the username / password was auto remembered and always has been hence I did not have to enter my details again but took the advice given by " markjmd " regards re-entering my details and happy to say service is now back to normal !!

thanks again

StickyMicky

So it was the capslock then

Mrfastbaz

i had that problem last week reentered all account details rest the pop3 details etc and hey presto it worked....but i use virgin .strange..

jono300

iTrader: (8)

Nope youv`e lost me mate as deffinatly no caps lock on at anytime ?? it just seemed that with the problems over the last few days that bt / oe have been having, for some reason my username / password was only accepted when after being re-entered ??

as I say pc tablet using android was having exactly the same problem although did not have to re enter my username / password on this as it worked fine just as soon as the service was back up and running.