Tidgy

warning, rant mode on

I've got a 50mb internet connection, i do, honest, it just hasn't worked since last wednesday .

rang them everyday to be told it'll be up in 12-24 hours, but sod all happened. was told on friday its a general fault across the whole of the nottingham area (well guess mate who lives 1/2 a mile away lives in timbucktoo then) and wont be sorted until today at 2.15 (an hour to go).

so i'll be home in about 3 and a half hours, whats the odds on it still being fecked???????????????


: razz:


and rant mode off

JDM_Stig

iTrader: (3)

Thats why they are known as Vermin not Virgin

Ant

I'm in ng postcode and it's been fine for me. Is the modem synced at all?

Tidgy

beet old its server side issue, to be fair they have been throwing money at me when i've moaned but im getting sick of it. this is hte first issue i;ve ever had with virgins services

Ant

Mine dropped off once only for a few hours luckily and that was last year.

skoobidude

I'm down the road from you in Derby area.. Since changing to Virgin last October it's gone down twice.

Second time was Easter bank holiday weekend. Slowed down on the Thu, then from Fri to the following Tue I couldn't get onto half of the sites I normally can. Scoobynet was ok but youtube, Amazon and Virginmail etc would not load at all

I tried ringing but was kept waiting for ages..
My mate who lives half mile away who is also with Virgin had no issues.

I'm not sure what the problem was but it seemed to correct itself so can only assume it was "their" end.
NB both my desktop PC and wireless laptop had exactly the same simptoms

Apart from the above, I get almost 10mb most of the time so I'm happy. Any other provider around here is strangled by BT infrastructure

Tidgy

untill now i've been happy with the service, but uess what, still doesn;t work and been told tomorrow now.

Anyone know where i stand legaly on this? how long is it untill virgin are legaly in breach of their contract?

Tidgy

guess what, wasn't sorted. been promised it will be working today, but im giving up the will to live with it.

JDM_Stig

iTrader: (3)

Get a copy of the terms and conditions and have a quick look thru

skoobidude

I'd be thinking of cancelling stading order by now and moving on...
That's when it'll get interesting as I guess they will suddenly jump to attention and threaten you with court action...

peter zippy reid

iTrader: (25)

im in scotland had the same problem went from 20mb to 50mb foned them said it would be back up in 12 hours took 16 days went back down to 20mb never had a problem since

ScoobySteve69

iTrader: (13)

Jesus, I`m getting 0.13 mb with TalkTalk at the mo. In the process of moving to Virgin. Surely they can`t be worse

Tidgy

problems sorted at last, came home and its all back up and running, speed test showd 44mbs so happy with that