Am I stuck on talk talk?
13 June 2008, 08:57 AM
#1
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Am I stuck on talk talk?
Hi
Just moved into a new house. The previous owner had the phone line and broadband with talk talk.
Rang BT to see if I could join them but they want £125 to connect me.
I have no problems being with talk talk for the landline but I really dont want to be with talk talk for broadband.
Does anyone know if I can join another ISP if my landline is with talk talk?
Just moved into a new house. The previous owner had the phone line and broadband with talk talk.
Rang BT to see if I could join them but they want £125 to connect me.
I have no problems being with talk talk for the landline but I really dont want to be with talk talk for broadband.
Does anyone know if I can join another ISP if my landline is with talk talk?
13 June 2008, 09:30 AM
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It depends if you exchange is unbundled (LLU) local loop unbundling. If it is there are only certain isp's that can provide broadband as most isp's use adsl which is a different technology. For example BT at the moment will only supply broadband if you are adsl, i.e not LLU.
13 June 2008, 09:45 AM
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Details of the exchange:
Broadband availability overview
ADSL: Yes
SDSL: No
LLU services: Yes
Cable: No
Wireless: No
BT Wholesale information
ADSL status: Enabled as of 31/03/2000
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Not available
21CN WBC status: RFS date set : 18/02/2009
21CN PSTN switchover target: Q2 2009
Wireless broadband availability
LTT Broadband: Not available
Now Wireless: Not available
OnLincolnshire: Not available
Urban Wimax: Not available
Kijoma: Not available
EMNET Notts Wireless: Not available
Cable broadband availability
Virgin Media: Not available
Smallworld Media: Not available
» Who are all these providers?
» Spotted an error? Let us know
LLU operator presence What is this?
AOL: Enabled
O2 / Be: Enabled as of 28/05/2008
C&W / Bulldog: Not available
Edge Telecom: Not available
Entanet: Not available
Lumison: Not available
NewNet: Not available
Node4: Not available
Orange: Enabled as of 01/04/2007
Pipex: Not available
Sky / Easynet: Not available
Smallworld: Not available
TalkTalk (CPW): Enabled
Tiscali: Enabled as of 21/10/2007
Tiscali TV: Enabled
WB Internet: Not available
Zen Internet: Not available
Broadband availability overview
ADSL: Yes
SDSL: No
LLU services: Yes
Cable: No
Wireless: No
BT Wholesale information
ADSL status: Enabled as of 31/03/2000
ADSL Max status: Enabled as of 31/03/2006
SDSL status: Not available
21CN WBC status: RFS date set : 18/02/2009
21CN PSTN switchover target: Q2 2009
Wireless broadband availability
LTT Broadband: Not available
Now Wireless: Not available
OnLincolnshire: Not available
Urban Wimax: Not available
Kijoma: Not available
EMNET Notts Wireless: Not available
Cable broadband availability
Virgin Media: Not available
Smallworld Media: Not available
» Who are all these providers?
» Spotted an error? Let us know
LLU operator presence What is this?
AOL: Enabled
O2 / Be: Enabled as of 28/05/2008
C&W / Bulldog: Not available
Edge Telecom: Not available
Entanet: Not available
Lumison: Not available
NewNet: Not available
Node4: Not available
Orange: Enabled as of 01/04/2007
Pipex: Not available
Sky / Easynet: Not available
Smallworld: Not available
TalkTalk (CPW): Enabled
Tiscali: Enabled as of 21/10/2007
Tiscali TV: Enabled
WB Internet: Not available
Zen Internet: Not available
13 June 2008, 09:59 AM
#4
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I'm with Talktalk BB (and landline) and the service is absolutely fine. c. £22 a month for all calls + interwebbing ... getting up to 3Mbs and I'm about 5km (line length) from the exchange.
There are good isp's out there (in terms of customer service etc) but few and far between. The rest, IMHO, are as bad as each other (TT are included in the latter but as long as things work - and they have for c. 2 years - then I'll talk them up).
Dave
There are good isp's out there (in terms of customer service etc) but few and far between. The rest, IMHO, are as bad as each other (TT are included in the latter but as long as things work - and they have for c. 2 years - then I'll talk them up).
Dave
13 June 2008, 11:22 AM
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Do they still cap downloads? peer 2 peer?
When i searched for reviews on the web people seem to slate talk talk. I need broadband for work and do not want a service that will let me down.
People seem to have the view "its free, so you cant complain when theres a problem". I would rather pay for a decent service which meets my needs then just put up with something just cause its free.
When i searched for reviews on the web people seem to slate talk talk. I need broadband for work and do not want a service that will let me down.
People seem to have the view "its free, so you cant complain when theres a problem". I would rather pay for a decent service which meets my needs then just put up with something just cause its free.
13 June 2008, 01:10 PM
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But is it needed?
The landline with talk talk isnt a problem. Its the ADSL I want with someone else.
So can you go with another ISP if your landline is with talk talk? Thats what i want to know.
The landline with talk talk isnt a problem. Its the ADSL I want with someone else.
So can you go with another ISP if your landline is with talk talk? Thats what i want to know.
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13 June 2008, 01:12 PM
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The only way you get a choice of ISP is to be with BT.
Steve
13 June 2008, 01:27 PM
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B.T are cowboys.
They estimate your next 3 months bills and try to charge you up front!
Their estimation process sucks big time!
I used to have unlimited broadband and unlimited phoneline! i.e set fee every month for unlimited usage!
B.T then estimated my usage would go up in the 4 quarter of last year, so adjusted my bill from 40 quid a month to 58, with out telling me!
When i looked at my monthly statement, i rang bt staight away!
The answers i got from the call centre monkeys didnt make sense, i asked how my bill has gone up when i pay a SET fee every month for ulimited usage, the answer i got was my estimated usage was on the up,so they adjusted my bill accordingly!
Which part of unlimited didnt the call centre monkeys understand?
It took two days of calls to get the money back, and even then it was knocked off the next bill, not refunded!
And when we had a problem with connections, they sent a cowbay contractor out to fix it (turns out it was a faulty adsl socket), his attitude stank and his solution to the problem was for me to buy my own adsl socket cos if he fitted a bt one i would be charged a call out of 70 quid!
OK i thought, nice one for the heads up, sockets are only 4 quid so i bought myself one,while the mrs made him a cuppa, and it was fitted and everthing worked, the contactor promised there would be no call out fee and off he went!
Next bill i get from bt has a 70 quid call out charge on it! Cheeky tw@s!
Turns out bt dont have their own engineers for call outs, they sub contract!
It was my word against his(what happened to the customer is always right)
And it took a letter at director level to sort it out!
BT will never get another penny of my money if i can help it!
If i didnt have to ahve them for a landline(monopoly?) i would get rid of them all together!
Dont go to bt!!!!!!!!!!!!!!!!!!
They estimate your next 3 months bills and try to charge you up front!
Their estimation process sucks big time!
I used to have unlimited broadband and unlimited phoneline! i.e set fee every month for unlimited usage!
B.T then estimated my usage would go up in the 4 quarter of last year, so adjusted my bill from 40 quid a month to 58, with out telling me!
When i looked at my monthly statement, i rang bt staight away!
The answers i got from the call centre monkeys didnt make sense, i asked how my bill has gone up when i pay a SET fee every month for ulimited usage, the answer i got was my estimated usage was on the up,so they adjusted my bill accordingly!
Which part of unlimited didnt the call centre monkeys understand?
It took two days of calls to get the money back, and even then it was knocked off the next bill, not refunded!
And when we had a problem with connections, they sent a cowbay contractor out to fix it (turns out it was a faulty adsl socket), his attitude stank and his solution to the problem was for me to buy my own adsl socket cos if he fitted a bt one i would be charged a call out of 70 quid!
OK i thought, nice one for the heads up, sockets are only 4 quid so i bought myself one,while the mrs made him a cuppa, and it was fitted and everthing worked, the contactor promised there would be no call out fee and off he went!
Next bill i get from bt has a 70 quid call out charge on it! Cheeky tw@s!
Turns out bt dont have their own engineers for call outs, they sub contract!
It was my word against his(what happened to the customer is always right)
And it took a letter at director level to sort it out!
BT will never get another penny of my money if i can help it!
If i didnt have to ahve them for a landline(monopoly?) i would get rid of them all together!
Dont go to bt!!!!!!!!!!!!!!!!!!
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