nathanb

iTrader: (1)

I'm planning on moving my ISP to Sky from Tiscali. I beleive they are a pain in the **** to leave?

What problems may I encounter?

Anyone got any tips before I start?

StickyMicky

i could not connect for 2 months, so tried to tell them i was leaving, ended up with them sending the creditors after me for £16 as i did not pay (after i could not connect for 2 months )

i think they were arsey about getting the migration code as well.

plan your leaving, well in advance, would be my advice

mart360

I asked tiscali for my mac code,

they chose to cancel my account.

6 weeks to clear the line


Mart

scoobyverysoon

iTrader: (1)

Prepare for a long battle

ash1

iTrader: (2)

i thought i had heard somewhere that Oftel were trying to make this process easier for customers......

if you're outside your contract period,this should not be an issue. I moved from Orange to Sky and it was pretty painless.

hux309

Make it fun for them, use their creditors to claim back money owed for the lack of service, that'll stop them extracting the urine

nathanb

iTrader: (1)

Yeah I'm out of a contract been with them a few years.

Boro

iTrader: (1)

We cancelled our recent Tiscali service without any issues.

Didnt have to go down the MAC CODE route as we were leaving a property and left that for the new owners.

jono300

iTrader: (8)

Any tips on how to leave orange b/band mate ?/ how do you actually terminate your account with them ie. letter to them first ?? not actually sure if I can leave them ??!! been with them since wanado days on there 314.99 starter package yep 512mb !!! how long to get migration code etc and do you get the code yourself or do they send it to your new service provider ??

lastly how u getting on with sky b/band worth considering ??

richie001

iTrader: (3)

I just changed all i did was ring them and told em and they send me my mac code a day later by e-mail and by post 4 days later.Then i give the code to sky job done.Sky's ok have some problems with my internet dropping one or twice a day but a think that could be because i have a problem my end. Have a read of this site might help Sky User - Unofficial Help and Support for Sky Broadband and everything Sky!

jono300

iTrader: (8)

Okay cheers for that sounds easy enough !! just wonder if you have any ideas on being tied in with orange for a set time or whatver ?? as I say been with them for years ie since wanadoo days just pay every month.

richie001

iTrader: (3)

if you done more than 12 months your fine to move to a different provider

jono300

iTrader: (8)

Okay great, the move is on !!

richie001

iTrader: (3)

Do have a look at that web site i posted first because some people have had problems
Sky User - Unofficial Help and Support for Sky Broadband and everything Sky!

wrx-ian

Cancelled our tiscali account no problems. Got our MAC number by text message within 1 hour as well. Prob took 2 weeks from asking for number to being on new suppiler.

jono300

iTrader: (8)

Just wonder how the free evening and w/end calls work with sky ?? ie. does your telephone plug into a small adapter box to route the calls via a certain number or what ??

mart360

A work of warning to any of you who are looking at all in one deals.

Tiscali are offering free line rental along with a raft of other stuff,

however there is a catch...........


on making inquiries, it transpires that "nothing to do, we handle it all" is actually:

We cancel your account with BT, and take over the billing!

all well and good??


erm no. If you decide you want to go elsewhere, or back to BT, you no longer have an account with them, and will be charged £125 for a new line.

The ISP's who offered the all in one deal wont do the free line rental if you dont take there full package ( ie drop the BB or calls ) , so you have to pay whatever they want to charge for line rental,



Mart

Mr.Manchester

Alright nathan

My move from Tiscali to Sky was trouble free, i was emailed my MAC code within 48 hours, i gave the code to Sky and they took it from there.

During the change over i think i was offline for about 3 hours, i unboxed the Sky router, plugged it into my line and powered it up and i was away, no setting up or anything!