wrxjay03

Hello, me and my dad were playing fifa08 this morning on the xbox 360. After turning it on and playing a game we turned it off as usual. About 5 mins later we decided to play again, when i turned it on 3 red lights shown up instead of the usual green. I cant play any games or anything. Now i know this is the RROD and a lot of people have had it. So where do i have to send it to (anyone got the address), and will it be free of charge as it is the red lights??

Many thanks

mart360

Yup rrod


back to MS for a repair,


if its under 3 years old its foc


mart

DJ Dunk

iTrader: (5)

Yep as above, my 3rd went yesterday Not used for a week, turn it on, 3 red lights.

You can book your repair here now:

https://service.xbox.com/servicehome.aspx?mkt=en-gb

wrxjay03

Thats sh*t mate, bad enough with having to send 1 back let alone 3! I have just filled that form out thanks, what happens from there or do i still have to ring them?

spireite

its knackered , get a ps3









waits for xbox lovers to arrive

DJ Dunk

iTrader: (5)

Shouldn't have to ring them, you should get an email from UPS with a printable returns label (and usually one in the post too).

Strangely it still doesn't put me off what is a great console, probably all the money I've invested in accessories and games

Think I'll trade it in for a newer Falcon model this time, hopefully be a little more reliable.

myblackwrx

iTrader: (1)

https://www.scoobynet.com/computer-r...-helpline.html

mine came back with a quieter drive and smoother tray action.

wrxjay03

Just filled the order form out. Said they would send a box out and then i have to send the xbox out to them in that box. Does this come with their address and everything like that?

oli_w

Iain Young

Yes it does. You stick it in the box, slap on the returns label, ring the courier and arrange to have it picked up.

Strangely despite me now being on my 9th xbox 360 due to rrod failures, and having bought a PS3 a few weeks ago, I'm still finding that I enjoy using the 360 a lot more. Better games, better online experience (the PSN shop is a joke). My PS3 is currently rapidly gathering dust

Scooby-Doo

My 6th is in the post !!!! Got a falcon this time though after legal action with MS

RichB

mine's just come back from a 2 week holiday with micros**t

wrxjay03

do i need to print the reciept off the email as well??

Iain Young

I don't think so, however every time I have sent one back, I've included a covering letter in the box (stating the serial number, reference numbers etc) just in case. Never hurts to make sure

wrxjay03

ok as soon as this box arrives i just stick the label on, get it picked up and wait for a couple of weeks. How will i get the xbox back, will microsoft courier it back to me? also, how long will it take for them to get it back to me?

Iain Young

Yep, MS will courier it back to you. As for the wait, it varies. In the past I've had it back within the week, other times it's taken nearly 4 weeks.

wrxjay03

oh hope its not too long Just wrote a covering letter so they have no excuse of getting anything wrong

wrxjay03

who will be delivering this box as i still havnt recieved it?

hail-hail

Recently bought an Elite. No RROD yet, but if it happens within the year, can I not just take it back to the shop and get them to swap it?

Iain Young

Usually DHL

wrxjay03

ok well i have had one email from xbox support saying that they have recieved my request. And i have a email from xbox repair centre saying "a UPS shipper has sent you an electronic UPS Returns Label." - i take it they have sent this box out to me then.

Iain Young

If they have sent you an electronic returns label (I presume by email), it usually means that you have to provide your own box (at least it has every time I've sent one back).

wrxjay03

what kind of box, because they say they wont return it in the normal 360 box. I dont want it breaking on the way there or something. Also they havnt said what needs to go in the box or anything like that

DJ Dunk

iTrader: (5)

I sent mine back on Monday (UPS), in the box that I got it back in last time It has foam inserts to hold the console in place.

Status is still "Waiting for Device at Service Center" though It was delivered to Havant on 04/03/2008 @ 1:15 P.M.

I put nothing else in the box but the console (never had a problem previous times). Just pack it well with bubble-wrap or lots of screwed up newspaper if you don't have any.

wrxjay03

OK mate ill see if i have a box for it to go in. Do you know why they dont send it back if its in the original 360 box??

DJ Dunk

iTrader: (5)

Because they'll send it back in a specific type of box for safety, like the one I mentioned with foam inserts

wrxjay03

no worries ive just found a perfect sized box which i got from amazon Stick the label on and ive just got to get it picked up...

DJ Dunk

iTrader: (5)

Perfect I got lucky as UPS come here to collect every day anyway, so they just take them for me and intercept it before it get delivered to my home address

wrxjay03

it says place the label in a shipping pouch - as i dont have one is it ok to just stick the label onto the box

Iain Young

I printed my label out, put it on the box, and covered it with clear parcel tape. Does the job nicely