Be* Not so great when you cancel
17 October 2007, 01:13 AM
#1
Be* Not so great when you cancel
I loved the service and cant praise it enough..
but when I cancelled they kept sending me emails. I asked nicely and got nothing.. so I email with STOP SENDING ME THIS RUBBISH and got his reply
India me thinks ?
I had already requested a pre paid bag to send it back.. I tell them to stop emailing me and they get snotty.
but when I cancelled they kept sending me emails. I asked nicely and got nothing.. so I email with STOP SENDING ME THIS RUBBISH and got his reply
Dear Mr.*****,
Please apologize for the inconveniences we may have caused you. Your e-mail will be removed from our database so that you receive more communication from us in the future. However as you haven't returned the Be* Box after the cancellation, you'll be receiving an e-mail from our Modem Delivery Team. They will assist you in returning the modem back, after we receive the modem, then you will receive no unwanted e-mail from us.
Kind regards,
The Be* Team.
From: ******* [mailto:*******@oneuk.com]
Sent: Wed 10/10/2007 12:35 PM
To: Be member services
Subject: RE: Pricing change email from Brett @ Be
STOP EMAILING ME
Please apologize for the inconveniences we may have caused you. Your e-mail will be removed from our database so that you receive more communication from us in the future. However as you haven't returned the Be* Box after the cancellation, you'll be receiving an e-mail from our Modem Delivery Team. They will assist you in returning the modem back, after we receive the modem, then you will receive no unwanted e-mail from us.
Kind regards,
The Be* Team.
From: ******* [mailto:*******@oneuk.com]
Sent: Wed 10/10/2007 12:35 PM
To: Be member services
Subject: RE: Pricing change email from Brett @ Be
STOP EMAILING ME
India me thinks ?
I had already requested a pre paid bag to send it back.. I tell them to stop emailing me and they get snotty.
17 October 2007, 10:48 AM
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agree with the above, doesnt sound snotty, probably not many companies that would acknowledge your request. Fair enough it is probably Indian though!!
- again I can fault there service
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17 October 2007, 05:43 PM
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You've left for Virgin?! Are you mad? In all seriousness, moving to Be from NTL/Virgin at the start of the year has been one of the best decisions I've made recently, despite the hassle of having to run a new cable from the downstairs phone point. Their service is so much better both in terms of competence and value, and my upload speed is more than twice what it was on NTL's best package, for a lot less money.
I was on NTL's £35 package for several years, rarely got more than 6Mb down speed (sometimes much lower) instead of the 10 I was supposed to get, e-mails and newsgroups were for ever going down, if you rang them you were on hold for an hour, etc, and that was before they introduced traffic shaping. Not one issue with Be so far...
I was on NTL's £35 package for several years, rarely got more than 6Mb down speed (sometimes much lower) instead of the 10 I was supposed to get, e-mails and newsgroups were for ever going down, if you rang them you were on hold for an hour, etc, and that was before they introduced traffic shaping. Not one issue with Be so far...
17 October 2007, 09:30 PM
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18 October 2007, 12:10 AM
#11
You've left for Virgin?! Are you mad? In all seriousness, moving to Be from NTL/Virgin at the start of the year has been one of the best decisions I've made recently, despite the hassle of having to run a new cable from the downstairs phone point. Their service is so much better both in terms of competence and value, and my upload speed is more than twice what it was on NTL's best package, for a lot less money.
I was on NTL's £35 package for several years, rarely got more than 6Mb down speed (sometimes much lower) instead of the 10 I was supposed to get, e-mails and newsgroups were for ever going down, if you rang them you were on hold for an hour, etc, and that was before they introduced traffic shaping. Not one issue with Be so far...
I was on NTL's £35 package for several years, rarely got more than 6Mb down speed (sometimes much lower) instead of the 10 I was supposed to get, e-mails and newsgroups were for ever going down, if you rang them you were on hold for an hour, etc, and that was before they introduced traffic shaping. Not one issue with Be so far...
I can't complain.
18 October 2007, 08:30 AM
#12
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Pimmo, it's not exactly a straight comparison - you get company discount (which I know is excellent).
If Be had their equipment in our local exchange, I'd change to them tomorrow....er....well when my current Virgin ADSL contract expires anyway.
Only thing I'd miss is the local and evening free phonecalls - but BT would give me a year freee anyway
If Be had their equipment in our local exchange, I'd change to them tomorrow....er....well when my current Virgin ADSL contract expires anyway.
Only thing I'd miss is the local and evening free phonecalls - but BT would give me a year freee anyway
18 October 2007, 10:36 AM
#13
Pimmo, it's not exactly a straight comparison - you get company discount (which I know is excellent).
If Be had their equipment in our local exchange, I'd change to them tomorrow....er....well when my current Virgin ADSL contract expires anyway.
Only thing I'd miss is the local and evening free phonecalls - but BT would give me a year freee anyway
If Be had their equipment in our local exchange, I'd change to them tomorrow....er....well when my current Virgin ADSL contract expires anyway.
Only thing I'd miss is the local and evening free phonecalls - but BT would give me a year freee anyway
I know, I have always said BE are a fantastic provider... whats your point ?
OMG... I mean LIKE O M G you bitch
19 October 2007, 10:10 AM
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I am with BE and love it at the mo ... but I have to agree with pimmo that BE and others should stop using non UK call centres. Was on the phone to BT the other day trying to work out why there online billing wasn't working and had to demand to speak to a UK based person so they could understand what I wanted ... 20mins on the phone, when I got through to a UK person it took 30 secs for them to understand and tell me they have a known issue!
19 October 2007, 07:49 PM
#20
I am with BE and love it at the mo ... but I have to agree with pimmo that BE and others should stop using non UK call centres. Was on the phone to BT the other day trying to work out why there online billing wasn't working and had to demand to speak to a UK based person so they could understand what I wanted ... 20mins on the phone, when I got through to a UK person it took 30 secs for them to understand and tell me they have a known issue!
20 October 2007, 05:56 PM
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Its also general practise for BE to request back their box, they are doing it to a few people at work as we now have our own broadband 
(same modem, just a different logo on it!)
Tony
(same modem, just a different logo on it!)Tony
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