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Need a contact number for Norton Anti Virus

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Old 07 January 2002, 12:30 PM
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Blow Dog
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These guys are driving me absolutely insane with their pathetic contact forms for issues on their website.

Everytime I need to get in touch with them, I need to go through their poxy knowledge base, then go to a form. They then send me an email to which I cannot reply to.

Anyone have a customer support or tech support number for?

Thanks

Cem
Old 07 January 2002, 12:35 PM
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stevem2k
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Symantec United Kingdom (Epsom)
Apex House
4a - 10 West Street
Epsom
Surrey
KT18 7RG
Fax: 01372 214 343


Web Site: www.symantec.co.uk

UK Customer Service Telephone number: 020 76165600

Contact Customer Service Online

Technical Support

If you have, or are interested in purchasing more than 10 licenses, we will be happy to assist you with any non-technical query such as, licensing information, Technical Support contracts and renewal of maintenance:

Enterprise Customer Service Tel: 02077 440367
Old 07 January 2002, 02:11 PM
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Blow Dog
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Many thanks Steve,

The numbers been engaged for 2 hours now, which is no suprise [img]images/smilies/mad.gif[/img]
Old 07 January 2002, 02:17 PM
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Damaja
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Wardial their telephone system repeatedly all day!
Old 07 January 2002, 02:52 PM
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Blow Dog
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Angry

Still engaged
Old 07 January 2002, 03:20 PM
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stevem2k
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I only supplied the number :-) .... have you tried going the other way round ? Reception > Helpdesk Manager > Analyst

Sometimes works ...

Steve
Old 07 January 2002, 03:31 PM
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JackClark
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Cem, what's your problem. Our support people know a fair bit about Symantec product as we now manage it.
Old 07 January 2002, 03:56 PM
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Blow Dog
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Thanks for your help again all.

I purchased NAV Pro off the internet for Win ME, but litterally a week after I formatted my PC for Win2000 (because everyone knows ME is pants). My version of NAV Pro no longer wants to install because I get an error message saying that this version does not work on this operating system.

All I want is either a patch or a re-download of my appropriate version.

Cem
Old 07 January 2002, 04:23 PM
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JackClark
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This might help http://www.symantec.com/techsupp/cgi...html&x=66&y=21
Old 07 January 2002, 04:28 PM
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mutant_matt
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The power of Scoobynet hey Cem?
Old 07 January 2002, 04:54 PM
  #11  
Blow Dog
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Jack,

Many thanks mate, Symanec owe you a drink (I'll buy you one on their behalf)

Cheers,

Cem
Old 09 January 2002, 02:34 PM
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Blow Dog
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Didn't work
Old 09 January 2002, 06:15 PM
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firefox
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I bet he still wants the drink though

J.

Old 10 January 2002, 07:54 AM
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mutant_matt
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User error
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