Mark Miwurdz

Afternoon

I recently took delivery of a Dell pre-loaded with Vista Home Basic. All was well until the other day, i-Tunes wouldn't pick my i-Pod up but Windows would. Off I trotted to Apples support site and it has a dedicated section on this issue. After a huge amount of frigging about, I managed to uninstall i-Tunes and Quicktime. I've downloaded the latest version but the sodding thing will not install. The MSI package unfolds, you select all the default settings (destination etc), and then the install just hangs there ad infinitum.

The help section makes mention of a Microsoft Installer clean up package. I thought this might be causing the problem so I tried to run that and it hangs as well.

Any ideas chaps? I feel something in the background that task manager can't detect needs spiking. I've deleted all .tmp files and I've deleted anything to do with i-Tunes and Quicktime using file explorer and the 'remove program' command.

One other thing - I keep getting a prompt telling me to change my password in x days time. I haven't set a password and I don't use one on start-up. There's only one account on the PC and it's the administrator one in my name. What's the easiest way to cancel the prompt and switch off whatever security measures are enabled?

TIA in desperation.

Cheers
Kav

DJ Dunk

iTrader: (5)

Have you tried right-clicking the installer and selecting Run As Administrator ?

Mark Miwurdz

Jeepers - I got all excited then. It looked like something was cracking off but it's hung on the 'status' page.

Cheers
Kav

DJ Dunk

iTrader: (5)

Have you tried running it in safe mode ?

Mark Miwurdz

Hi Dunk

No I haven't. Instructions say press and hold the F8 key during startup which does nothing. F2 takes you into setup and F12 takes you into the boot menu. How do you start in safe mode again?

Cheers
Kav

Iain Young

F8 is the right key. At what point of the boot process are you pressing it?

Getting into Windows Safe Mode

Mark Miwurdz

Hi Iain

Right from the black screen as the PC restarts. Eventually the Windows logo appears and it starts as normal.

Cheers
Kav

Iain Young

Try waiting for a second or two before pressing it. It might be that your pressing the key before the keyboard is initialized by the bios, and so the keypress isn't being registered. Just a guess...

Mark Miwurdz

Cheers - I'll give it a go.