Scoobychick

iTrader: (1)

We've been with McAfee for some years now but a computer geeky type (Hi Chris ) told me there are better options out there. So what do you lot recommend?

I don't mind paying an annual subscription, I think I currently pay about £35 a year for McAfee.

Cheers

Sal

JackClark

I installed NOD32 the other week and really liked it.

DJ Dunk

iTrader: (5)

I'm using Windows Live OneCare @ £37.99 a year for use on 3 computers. I was a little dubious about it, but its great

MattW

avast! antivirus software - computer virus, worm and Trojan protection by ALWIL Software - Free

BlkKnight

nod32

lightning101

Nod32

Mick

iTrader: (1)

Grisoft AVG - Free edition - AVG Free Advisor: AVG Anti-Virus Free

AndyMoody

iTrader: (2)

NOD32, if you look over on Overclockers UK Forums - powered by vBulletin you'll see it is highly rated. You can download a 30 day trial and see how you get on with it.
Antivirus Software - Eliminate Spyware and Adware with NOD32 Antivirus from ESET

Andy.

Daz34

They also rate Kaspersky just as highly

mike1210

Nod32 for me

BlkKnight

did use avg untill two viruses got through.

I was under the impression that it worked. . .

Jim_B

iTrader: (1)

Kasperksy for me - PC World were doing a 3 licence copy of Internet Security 06 for about £30 too....

myblackwrx

iTrader: (1)

I used to use AVG free version it detected 2 viruses and quarantined them but wouldn't heal them so uninstalled it and changed to Avast.

BlkKnight

not all viruses can be healed (there's not always anything to heal!)

myblackwrx

iTrader: (1)

Didn't know that

tronlc

AVG 7.5, free and top stuff.... (AVG Anti-Virus and Internet Security - Welcome)

BlkKnight

AVG is not good. Period.

BlkKnight

for those considering using AVG, please take the time to read the below.

It's the e-mail trail between myself (a paying customer of AVG) and AVG's support:


(appologies for the bad formatting)

-----Original Message-----
From: AVG Technical Support [mailto:technicalsupport@grisoft.com]
Sent: 01 February 2006 14:13
To: xxxxx@xxxxx.com
Subject: Re: G#06387255 - Technical Support Form


Dear Sir/Madam,

Thank you for your email.

The file you have sent us is detected by the new update of AVG as
Backdoor.Breplibot.V. Please follow the procedure on how to remove a
trojan virus.

Trojan horse should be deleted. There is nothing to heal (there is
only a virus code in the file) and there is no need to back it up into the Virus Vault.

Please do the following:
- Start the program AVG 7.1
- Run the Complete Test for all local hard drives - Menu Tests -
Test manager
- Complete test - Start test
- In case of virus infection select the button Heal/Remove. If the
Trojan horse is marked as embedded object, please move archive that contains this
virus to the Virus Vault.
- Some infected files cannot be healed/removed directly. In some
cases following message will be displayed: "To finish the healing,
it is necessary to restart the computer" or "File deletion was scheduled to the next
restart of the computer".
- After finishing the Complete test please restart your PC and
repeat the AVG Complete test again to check all local hard drives again (to be sure
all infected files have been removed).
- If you find any infected files again, please restart your computer
to the Safe mode. To do it press and hold the F8 key during the initial Windows boot phase.
Repeat all steps described above in Safe mode.

How to start PC in the safe mode:
How to Start a Windows 98-Based Computer in Safe Mode

If you can't get rid of Trojan horse this way, please, send me the
full name and exact path to the infected file. The easiest way to do
that is to do the
following:

Run AVG program (basic or advanced interface) and choose Test
Results from Results menu (you can also use F6 key to get the same).
Now you can see the list of finished tests, double click the latest
one (by date) and you will get the full list of detected viruses (if there were any), including the
path, the name and status of infected object. When it is opened, go back to
main AVG program screen - Program menu - Export... item (or you
can user Ctrl+S shortcut to get Save as... option). Please send us
this created file for further analysis.

Other common problem is that Trojan horse keeps comming back to the
PC. This is mostly caused by some adware/spyware application. This kind of
applications may cause many unwanted changes in your system and some of them can
download viruses or Trojan horses from the internet to your PC.

It is recommended to scan your PC using some specialized
anti-spyware/adware tools, such as Ad-Aware from Lavasoft (http://www.lavasoft.de).

Thank you for your cooperation.

Best regards,

Daniel Rott
AVG Technical Support

website: AVG Anti-Virus and Internet Security - Welcome
mailto: technicalsupport@grisoft.com

On Wed, 1 Feb 2006 14:36:41 +0100 (CET) you wrote:

---------------------------------
Product: AVG Network Edition
Firstname: Jason
Lastname: Halls
Company: Physical Company
E-mail: xxxxx@xxxxx.com
License Number: 70-TF1AN1-P5-C11-SRIY9-BZ2
Virus Base: 267.14.25/247
OS: winME
SP: n/a
Is conected to LAN: yes

Question:
Another undetected virus. Please advise removel procedure as user
has run
the
attached file.
---------------------------------



[Attached File: Screen Capture.zip]




---------------------------------------

-----Original Message-----
From: AVG Technical Support [mailto:technicalsupport@grisoft.com]
Sent: 01 February 2006 14:50
To: xxxxx@xxxxx.com
Subject: RE: G#06387255 - Technical Support Form


Dear Sir/Madam,

Thank you for your email.

Then I recommend to update your Avg to latest virus base as this
virus was added to new update released lately...

You need to have virus base as: 267.14.25 / 247

Thank you.

Best regards,

Michal Macoun
AVG Technical Support

website: AVG Anti-Virus and Internet Security - Welcome
mailto: technicalsupport@grisoft.com




On Wed, 1 Feb 2006 14:25:01 -0000 you wrote:

I think you misunderstood what I said when I said the user had run the file.

They have EXTRACTED the .SCR from the .zip and have executed the SCR.

AVG did not pickup:
1. the extraction
2. the execution

I have since run a full scan on the PC and it has detected nothing -
even though the SCR & the ZIP are sitting on the desktop.

Please advise

Regards

Jason






-----Original Message-----
From: AVG Technical Support [mailto:technicalsupport@grisoft.com]
Sent: 01 February 2006 15:05
To: xxxxx@xxxxx.com
Subject: RE: G#06387255 - Technical Support Form


Dear Sir/Madam,

Thank you for your email.

The latest AVG Virus base does detect the mentioned virus. Please
update your AVG Antivirus Virus base.


If you need further assistance please don't hesitate contacting us.

Best regards,

Karel Guzman
AVG Technical Support

website: AVG Anti-Virus and Internet Security - Welcome
mailto: technicalsupport@grisoft.com


On Wed, 1 Feb 2006 15:00:50 -0000 you wrote:

Please re-read your support log e-mail.

You will see that I am on the version specified.

AVG does not detect this file.

I have updated (just in case I was on the wrong version) and I can
still move, copy & run the SCR.

Please ring me on 01494 769222 and ask for.

Regards

Jason






-----Original Message-----
From: AVG Technical Support [mailto:technicalsupport@grisoft.com]
Sent: 01 February 2006 16:16
To: xxxxx@xxxxx.com
Subject: RE: G#06387255 - Technical Support Form


Dear Sir/Madam,

Thank you for your email.

We really apologize for misunderstanding. This file is really detected
with the latest virus base which is AVI 267.15.0/ 248. This update was
released about the 1 hour ago.

When we received the email from you, we already had a sample of this
virus and we were working on releasing of the new update. This is the
reason why we wrote to you that the virus is detected by the new virus
update. Unfortunately, we did not add the information, that the update
will be released soon. So it seemed that the update file had been already available.

We apologize for any inconvenience and misleading information that we provided.

Thanks for understanding and sending a sample.

If you still have problems with removing of this virus, please contact
us for further information. Please also attach the latest Test Result
for further analysis.

Thank you.

Best regards,

Jitka Vondrakova
AVG Technical Support
Senior Engineer

website: AVG Anti-Virus and Internet Security - Welcome
mailto: technicalsupport@grisoft.com



On Wed, 1 Feb 2006 15:32:59 -0000 you wrote:

You mean the one that was JUST released? (within the last 20 minutes?)

AVG 7.1 - AVI 267.15.0/ 248

Why could you not just say (like in my other e-mails to you) that you
did not detect it & were updating accordingly.

It's a very bad and misleading approach you took. Completely unprofessional.

Please can you pass this support log onto one of your supervisors for
an explanation.

Regards

Jason






Dear Sir/Madam,

Thank you for your email.

I deeply apologize for this technical issue and I would like to offer you an extension of your current License Number.

Your current License Number will expire on 2007/5/18 and I would like to offer you a new License Number which will expire on 2008/1/1.

Please, contact via my personal email address:
tomas.vasicek@grisoft.com

I look forward to hearing from you soon.

Best regards,
Tomas Vasicek

Director
Sales Support Department

website: AVG Anti-Virus and Internet Security - Welcome
mailto: technicalsupport@grisoft.com





On Wed, 1 Feb 2006 16:27:26 -0000 you wrote:

Thanks for the correct information this time.

If I had that information at the time I would have pulled the machine
from the network so no further damage could be done.

As it is now I have to do a full network scan to see if out network has
been penetrated by an intruder & to see what other damage has been caused.

Where should I send the invoice for my time?

Regards

Jason

Daz34

£27.97 inc delivery

Chris L

Geeky? Surely not referring to me Sal?

AVG and the like are pretty good, but they can be get hungry on resources. I've been using Avira recently, which has a much smaller system footprint than many AV software programs. It's also very highly rated in the industry. Free for personal use version is available.

Kaspersky is a very good alternative - it's one of only a couple of commercial AV systems that we are happy to offer on our secure applicances that we sell.

mike1210

AV-Comparatives

just been updated

Miles

Ooo ta Chris, that looks like just the trick for home. Was looking for an alternative to AVG.

mart360

avast... and free too...


got a couple of trojans that avg missed!!!


Mart

kbsub

Nod 32

bioforger

iTrader: (1)

nod

molko

bitdefender for me

_Meridian_

iTrader: (1)

NOD32 again


M

gatecrasher3

Even more reason to use NOD32. I found as others have mentioned that AVG (free or pro) missed threats. When I tried Avast it provided good detection but was heavy on system resources. Since using NOD32 I have had no problems, it justs sits there in the background and does it's job.

InvisibleMan

i tried nod after everyone said it was great - dont rate it at all and its very heavy on resources

Scoobychick

iTrader: (1)

Thanks for all your help, I'll try and make a decision which one to go for later on today