Trout

iTrader: (1)

I have a friend who I have regularly sent and received emails from. For the past four weeks around 90% of my emails have been returned as undeliverable. She believes she has made no changes at her end and is confident most of her emails are getting through. I have attached the error text. My confusion is that <postmaster> is not an address so how do I resolve this?

All help would be appreciated.

Thanks,

Rannoch


++++++++++++++++++++++++++++++++
This is the SMTP Server program at host orange.net.

I'm sorry to have to inform you that your message could not be
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The SMTP Server program

<laurie@xxxxxxxxx.com>: host mx1c1.megamailservers.com[69.49.123.242] said: 550
5.7.1 H:MXB<193.252.23.21>Connection refused due to abuse (in reply to MAIL
FROM command)
Reporting-MTA: dns; orange.net
X-SMTP-Server-Queue-ID: 29F4E1C000D1
X-SMTP-Server-Sender: rfc822; david@xxxxxxxxxxxxxx.co.uk
Arrival-Date: Wed, 7 Feb 2007 01:04:30 +0100 (CET)

Final-Recipient: rfc822; laurie@xxxxxxxxxx.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-SMTP-Server; host mx1c1.megamailservers.com[69.49.123.242]
said: 550 5.7.1 H:MXB<193.252.23.21>Connection refused due to abuse (in
reply to MAIL FROM command)

stevem2k

what's the ip address of your outbound mail server ?

HHxx

To me that says your email address or your domain has been blacklisted by your friends email host.


I think the message would be different if it was Orange's servers fault.

HHxx

You could ask her mail host here.

Trout

iTrader: (1)

I forgot to say I get the same result if I use Orange or my BTInternet SMTP so I don't think the fault is at my end.

I will follow your advice H - still confused as to why they would suddenly blacklist me - it is my business domain and I have never (knowingly) had any issues over it.

Cheers,

R

Trout

iTrader: (1)

This is the automated response I got so I would be surprised if I got a reply...

From: abuse@megamailservers.com
Subject: Re: Why is my email being blocked.
Date: 12 February 2007 22:34:03 GMT
To: david@xxxxxxxxxxxxxxxxxx.co.uk

THIS IS AN AUTO-RESPONSE MESSAGE - PLEASE DO NOT REPLY TO THIS MESSAGE

Please read carefully! This may be the only response we send you.
Thank you for writing Meganameservers, Megamailservers and
Megawebservers. This address is designated for reporting violations
of our Abuse and Spamming Policy. We make every effort to investigate
all reports of abusive activity in a timely manner. The information
that you have provided will be used to investigate the incident for
violations of our abuse and Spamming Policy, which you can view at:
meganameservers

We are unable to provide a personal reply to each report unless
additional information is required, so THIS MAY BE THE ONLY RESPONSE
YOU WILL RECEIVE. When reporting violations, please follow these
guidelines in order to significantly expedite the investigation
process:

* > To report unsolicited commercial email (UCE/spam), please forward
the entire message, including full headers, leaving the original
subject line intact. You will recognize full headers by the "received"
line(s) shown. If you need assistance in enabling full headers,
please refer to the help section of your email client.

* > To report off-topic commercial newsgroup postings, please forward
a copy of the offending post, including full headers, leaving the
original subject line intact.

* > If you are writing to report abusive usage of the Windows
Messenger Service ("pop-up spam"), use the following link to disable
the Messenger service. This form of abuse does not originate from
our network and we cannot be held responsible for its presence on
your computer.

Messenger Service window that contains an Internet advertisement appears

* > To report scans, probes, hacking attempts, or similar activity,
please include an excerpt of your auto-generated log files showing
ONLY THE INCIDENTS PERTAINING TO MEGAMAILSERVERS, cut & pasted
directly into the email message, including:

*Offending IP Address
*Date
*Specific Time
*Time Zone
*Source/Destination Ports
*Any other brief pertinent details

*** Screenshots cannot be accepted in lieu of log excerpts ***

*** Please DO NOT INCLUDE TRACEROUTES, WHOIS LOOKUPS, or PING results,
as these do not contribute to the investigation, and can often cause
the message to become "garbled" or unreadable ***

*** Please make sure that you are not sending an attachment that
is in a proprietary format (i.e. a log file readable only by your
firewall program or one that requires special software to view,
.xls). If you do send an attachment, please note the format type
in your email message ***


Thank you,

-------------------------------------------------------------
Meganameservers, Megawebservers, and Megamailservers
Incident Response Team - abuse@megamailservers.com
-------------------------------------------------------------

HHxx

Oops Try this one.

Try changing your reply-to/senders address.

Trout

iTrader: (1)

Thanks for both suggestions - looks like I will make progress here.

Just back from holiday and could not change my reply to address - I can now so will see what happens

Trout

iTrader: (1)

Mail to admin got exactly the same automated response.

Reply-to solution works - for the moment!