Sky Broadband - Connection Problems
#1
Sky Broadband - Connection Problems
My parents have recently had Sky broadband installed but are having serious connection problems. Once connected, they are finding that it is constantly dropping the connection. It is dropping the connection atleast 2-3 times every 15 minutes which is useless. They have spoke to Sky and they say the line is fine (they said it was running at 400ish, whatever that means). Is there an updated driver for the wireless router (Netgear) or anything else they can do to stop the disconnections? At present they are looking to have broadband removed.
Thanks
Thanks
#6
Originally Posted by scoobie elf
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ADSL 2+ is more sensitive to line noise than the old MAX services and *should* retrain the line down dynamically. What happens is the router isn't particularly good at training down and once your line snr reaches 6.5-7db it will drop the connection.
Moving the connection to the master socket removes some of the 'noise' , and I found switching the inline filter to a faceplate one helped too. If the computer is a desktop in another room , a pair of homeplug ethernet over power adaptors provides the most stable permanent connection.
Moving the connection to the master socket removes some of the 'noise' , and I found switching the inline filter to a faceplate one helped too. If the computer is a desktop in another room , a pair of homeplug ethernet over power adaptors provides the most stable permanent connection.
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one of those may help and plug it into the master socket as already suggested
one of those may help and plug it into the master socket as already suggested
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On 2 meg my SNR went up from 22 to 27dB by fitting the older version of this, also worth looking at the reviews to see how much they can improve peoples lines and also, no need for filters anymore
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Originally Posted by scoobie elf
My parents have recently had Sky broadband installed but are having serious connection problems. Once connected, they are finding that it is constantly dropping the connection. It is dropping the connection atleast 2-3 times every 15 minutes which is useless. They have spoke to Sky and they say the line is fine (they said it was running at 400ish, whatever that means). Is there an updated driver for the wireless router (Netgear) or anything else they can do to stop the disconnections? At present they are looking to have broadband removed.
Thanks
Thanks
#14
Are you using a wireless computer?
The thing with Sky is , they share there connection - it depends how far down the line you are , the closer you are to the server the better connection you will get
I use sky 2meg and dont have many problems, at least it's free!
The thing with Sky is , they share there connection - it depends how far down the line you are , the closer you are to the server the better connection you will get
I use sky 2meg and dont have many problems, at least it's free!
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to help we need to know what sky package you are on (broadband wise) as only one of the packages (the max) is through sky's own technology in the exchanges (LLU) the other packages min and mid are normal 2mb broadband and adsl max. Knowing which you are on will enable people to give you better advice.
In all cases though, I would get a filtered faceplate and try the router in the master socket
In all cases though, I would get a filtered faceplate and try the router in the master socket
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