nicku72

Hi all

My pc did its usual updates and one of these was to go to IE7. But now when my pc fires up it comes up with.

Smart bridge alerts-motive s b .exe
The procdure entry point not found
entry point get image file name w could not be located
in the dynamic link libary psapl.dll

If anybody has any thoughts please let me know. I cant work it out....

Thanks in advance nick

Wurzel

iTrader: (1)

yep this is an easy one to resolve, search your PC for this dll, there will probably be about 3 or 4 instances of it in various places, find the one that is in the software package of your ISP software and rename the dll to psapl.dll.orig or summat like that, then the right psapl.dll file will be picked up when you next reboot.

nicku72

Hi thanks for that i will have a go... My pc skills are not that good though..

Wurzel

iTrader: (1)

if you send me the error message I may be able to help you narrow down your search.

nicku72

What do you mean by error message?? Whats typed in the box that comes up?? thanks

Wurzel

iTrader: (1)

Yes?

Also have you searched for the dll yet ? if so how many came up?

send the search results aswell that may make things easier aswell.

nicku72

Hi
Did a search and came up with 6 in total.
2 in windows system 32
1 in motive\motive\common
3 in programefiles\ntl\broardband

hope this makes sence.
Cheers nick

Wurzel

iTrader: (1)

it is one of the ones in program files ntl broadband that will be your problem, not sure why there are 3 in there, the ones in system32 are correct, maybe you should rename the ones in the ntl directory and see what happens.

nicku72

Sorry to be dumb but rename them to wha?? cheers nick

bioforger

iTrader: (1)

Rename it to anything which isnt .dll, so

psapl.dll.old

pimmo2000

iTrader: (6)

its the IE7 problem with NTLs security software,

Download the latest version, uninstall current version and install new one

ntlworld.com - Netguard

nicku72

Hi
i am not using there netguard software i am using zone alarm and avg. would that make a difference.
Cheers nick

adrianp

Have you got (or have you had) NTLs Broadband Medic installed???

Think it's part of that too, I did have it installed then uninstalled it but got the same error message when I upgraded to IE7.

I renamed the ones in the NTL folders and haven't had the message back since.

Ady.

pimmo2000

iTrader: (6)

yes it makes me look stupid

No seen the issue with the installation program but then I've never seen why anyone would use it anyway ??

Manuel install without all that crap.

nicku72

Hi Yes i have broard band medic installed on machine when it set up. Is it ok to just uninstall it?? Also what do you rename the files to?? Eg please.. cheers