AllanB

Running osx 10.3.9 and have ituned 6.0.5 all was well for week then itune kept quitting. Have tried to reinstall but it just won' ?t let me and its got me stumped

Any ideas ?


AllanB

marklemac

what happens if you create a new user, log in with that user and then launch itunes ?

AllanB

Thats doesn't work won't let me re-install either. Saying its disabled.


AllanB

Markus

Disabled? Where is it saying that? On screen (take a screenshot) or in a log?

Is the machine being controlled via workgroup manager's settings? I know you can restrict certain things on a per machine basis in it, and I think what applications can be run is one of those things.

marklemac

so you can't create a new user ? Does your user not have admin privileges then ?

AllanB

Can create new users fine but that doesn't help.

Here's the first problem

http://i70.photobucket.com/albums/i1...66/Itunes1.jpg

And the next bit saying its been disabled.

http://i70.photobucket.com/albums/i1...66/itunes2.jpg

Any advice would be much appreciated.

Like I said it was working perfectly and I have not changed anything. It just stopped behaving itself.


AllanB

marklemac

is your itunes still present on your hd when you try to reinstall it ?

does itunes still quit when you switched to the new user ?

SwissTony

iTrader: (19)

just a wild stab in the dark, but I am guessing that itunes thinks the names for your hard disks is very silly and refuses to install on them

only kidding

since you still have all the music in the itunes folder, I suggest you lose everything else in the folder, all the xml files and certainly all the preferences. make sure you delete all the prefs from both libraries as well, core library and the user library.
That way you only have the music, nothing else. Then move the itunes folder somewhere else.
remember that tiunes interacts with quicktime 7, so if you dont have the pro version, lose all your prefs for that as well.
Download latest installer again.
Make sure you have full read and write access on the main startup disk and reinstall.
Then see if you can get it working and reimport your tunes, or point it to your library via the advanced settings in tunes.

see if that helps
worth a go

marklemac

tony, switching to a new user does the same thing.

mattbeef

Applications > Utilities > Disk Utility > select you HD > Repair permissions

Try that for starters

SwissTony

iTrader: (19)

yeah i know, i was just trying to get all prefs deleted in all libraries and start from fresh for him...making a new user does not affect the core library and all associated itunes prefs

yup, repair disk permissions may help, try that or download cocktail x and run the pilot.

Markus

Go into /Library/Receipts/ and locate any recipt files for iTunes and delete them, then try the reinstall again. I've got two recipt files in therre for iTunes; iTunes.pkg (version 4.8.0) and iTunesX.pkg (version 6.0.5), it's possible that it might be thinking 6.0.5 is already installed and won't allow you to install again.

SwissTony

iTrader: (19)

yeah forgot about that one, if i remember rightly, the last itunes update cocked up your ability to disk permissions repair..
of course I was gonna post that little gem any minute

AllanB

Nice one guys some good ideas. I'll try those and keep an eye on the system log in consloe for any odd errors also.


Thanks


AllanB

AllanB

Got it working by repairing the permissions and junking every single itunes related file bar the music library and reinstallation it all over again. The installer was obviously seeing a component of the install packages and thinking the whole lot was installed already !

Looking at the crash logs via console, looks like something went a bit crazy !



AllanB