PG

I have been on the phone for 40 mins now to someone who seems as much use as **** on fish!
I cannot retrieve my mail via OE. I can receive mail via web mail yet I cannot send mail via web mail.
OE is throwing the followin error:

The connection to the server has failed. Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Please, please help. I am still on hold btw

boxst

Hello

Assuming it used to work and doesn't now, I would just say their (external, not web) mail servers are down.


Steve

RichB

Can you send via OE?

Can you try setting up another mail app?

If that error is reporting correctly is looks like you are trying to connect to an account called 'mail.btinternet.com' which would not be correct, that is the name of the POP server not your account name, check that is not the account/username you are trying to connect with

The fact that you can connect over webmail means the mailbox is working, that account name would be the same one in OE (sorry if that was obvious - the error just looks odd)

PG

Man alive ! 46 mins later he has done all he can !
I am getting a specialist call later...............Shall I hold my breath ?

RichB

What error are you getting using webmail to send?

PG

Yup, all worked well until 7.6.06 and nothing since then.
The guy apparently checked but there is no record of the server being down.

Rich, I will set up my Hotmail via OE and see if I have any joy that way.

PG

...........Thats handy

PG

Not getting an error code but once sent it never gets to the intended recipient