Broadband is giving me the hump big time
09 February 2005, 02:14 PM
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Broadband is giving me the hump big time
I currently have the BT 512 broadband service and its fine but getting slow in todays terms. I tried to upgrade to their 1 meg service, after taking my order and saying all was fine they came back and said i didnt live close enough to a BT exchange and therefore it wasnt available ( I live in a big town for crying out loud) .....
So next step was NTL for their 1.5meg service. Rang on Wednesday and given friday afternoon appointement to have the cable fitted brilliant. Had the afternoon off work and stayed home waiting. Did they turn up? did they bollards. Was told 4 times he was clocked onto my job and on the way. It turns out they came prior to the alloted time and decided it needed construction work. Thats got a 6 week waiting time ....argghhhhhhhhhhhh
So i have the hump big time, what are my options? Is there anyone else who provides a service of at least 1meg and doesnt need to use the BT line???
Your help would be very much appreciated
Gary
So next step was NTL for their 1.5meg service. Rang on Wednesday and given friday afternoon appointement to have the cable fitted brilliant. Had the afternoon off work and stayed home waiting. Did they turn up? did they bollards. Was told 4 times he was clocked onto my job and on the way. It turns out they came prior to the alloted time and decided it needed construction work. Thats got a 6 week waiting time ....argghhhhhhhhhhhh
So i have the hump big time, what are my options? Is there anyone else who provides a service of at least 1meg and doesnt need to use the BT line???
Your help would be very much appreciated
Gary
09 February 2005, 02:48 PM
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If you don't want to use a BT line, your only options ate NTL and given todays announcement I'd avoid them like the plague.
Clicky
Give these guys a call.
www.keyconnect.co.uk
Very small ISP excellent service - slightly more expensive than most - but all the broadband accounts are unrestricted.
Tell them Jason from LANSE sent you.
Clicky
Give these guys a call.
www.keyconnect.co.uk
Very small ISP excellent service - slightly more expensive than most - but all the broadband accounts are unrestricted.
Tell them Jason from LANSE sent you.
09 February 2005, 02:53 PM
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Originally Posted by BlkKnight
If you don't want to use a BT line, your only options ate NTL and given todays announcement I'd avoid them like the plague.
Clicky
Give these guys a call.
www.keyconnect.co.uk
Very small ISP excellent service - slightly more expensive than most - but all the broadband accounts are unrestricted.
Tell them Jason from LANSE sent you.
Clicky
Give these guys a call.
www.keyconnect.co.uk
Very small ISP excellent service - slightly more expensive than most - but all the broadband accounts are unrestricted.
Tell them Jason from LANSE sent you.
Its not that i dont want to use BT its that apparently im not close enough to an exchange.........
thanks for the notes, will check them out.
Any other comments anyone??
Gary
09 February 2005, 03:27 PM
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Hey Gary - had the same *problem* with BT. They told me I didn't live close enough to the exchange BUT after major arguments and cockups they installed me BT Broadband. Which was a shame as I'd ordered BT Yahoo Broadband. More major arguments and lots of time on the phone and they went with my siggestion of sorting out *their* cockup internally! Anyhow, the chap rang to sort out the changeover (effectively changing ISP's) and said 'did I want the 1MB upgrade?' ...
I'd gone from being so far away that BB couldn't possibly work to getting a 1MB link! And it is according to the speed test on Adslguide ...
How far away are you? According to my neighbours we're nearly 5km from the exchange ... and they've recently extended the reach to 5.5 or 6 or something. I'd do a bit of research and then hassle the hell out of them ...
Cheers
Dave
I'd gone from being so far away that BB couldn't possibly work to getting a 1MB link! And it is according to the speed test on Adslguide ...
How far away are you? According to my neighbours we're nearly 5km from the exchange ... and they've recently extended the reach to 5.5 or 6 or something. I'd do a bit of research and then hassle the hell out of them ...
Cheers
Dave
09 February 2005, 04:14 PM
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A friend of mine also had simmilar issues with BT.
He was originally routing through an exchange which was 10km's from his house - even though he had a closer one on his doorstep.
BT refused to move him (for free) unless he signed up with theire broadband contract for a year.
After some advise (from offcom) he signed up to BT's broadband - BT then moved him to the local exchange. He then cancelled his broadband contract (under distance selling regulations) and switched ISP's - he still has BT phoneline tho.
He was originally routing through an exchange which was 10km's from his house - even though he had a closer one on his doorstep.
BT refused to move him (for free) unless he signed up with theire broadband contract for a year.
After some advise (from offcom) he signed up to BT's broadband - BT then moved him to the local exchange. He then cancelled his broadband contract (under distance selling regulations) and switched ISP's - he still has BT phoneline tho.
09 February 2005, 04:33 PM
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I will give BT a final ring tonight and see if I can find out how far I am from the exchange.
If they say im close enough (which I doubt) then I will probably get one of the other systems which uses the BT line installed.......Cant remember who it was now but someone was offering me 3 meg for reasonable money, Eclipse perhaps?
Cheers for your help though
gary
If they say im close enough (which I doubt) then I will probably get one of the other systems which uses the BT line installed.......Cant remember who it was now but someone was offering me 3 meg for reasonable money, Eclipse perhaps?
Cheers for your help though
gary
09 February 2005, 04:49 PM
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watch out for bandwith usage caps
If like me you become a download ***** you munch up the gigs fairly quick - I gig 5 gigs over the last day and 1/2 alone.
If like me you become a download ***** you munch up the gigs fairly quick - I gig 5 gigs over the last day and 1/2 alone.
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09 February 2005, 07:06 PM
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They initially told me i could have the 1meg but then said they had done a secondary check and decided I couldnt .......... however having been tranferred about 3000 times before I got the answer and speaking to people from all parts of the globe maybe im being sceptical but im not sure I believed the final result 
Gary
Gary
09 February 2005, 07:08 PM
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The BT BB DB is a crock of total and utter smeggin poo. I've had BB in my house for over three years, type my phone number into their online checker, "sorry, not in an adsl enabled area, blah blah blah"...
Get a real company to run your line check, tell them you want it tested for 1meg, not just a "lookup".
Give www.zenadsl.co.uk a ring, when they do their loop test, ask them to tell you the distance.
Jules
Get a real company to run your line check, tell them you want it tested for 1meg, not just a "lookup".
Give www.zenadsl.co.uk a ring, when they do their loop test, ask them to tell you the distance.
Jules
09 February 2005, 09:00 PM
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I shall rephrase my answer, I have a corporate account with a BB provider and if I provide him with the postcode/number he can tell me exactly what services are and are not available. This costs me nothing and hopefully will help Pug.
No harm in getting a second opinion.
No harm in getting a second opinion.
09 February 2005, 09:15 PM
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If you can get a faster service on your BT line then UKOnline are doing a 2Mb service for £29.99 per month, should this be of any use to you.
http://www.ukonline.net/broadband/
http://www.ukonline.net/broadband/
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