Just got bt broadbant and now my computer freezes up when I try to disconnect?
26 October 2003, 07:46 AM
#1
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I thought the windows might need upgrades but then it said thet no critical upgrades were needed, and when I try to download the normal upgrades it just crashes,
The main problem is that I have to turn the pc off by the plug which is obviously no good, when I try to disconnect or log off or turn the computer off it just freezes up, I've had the broadband for about 10 days now and I'm sure I'm going to bugger the thing up by turning off by the plug all the time-HELP
Cheers Mike.
The main problem is that I have to turn the pc off by the plug which is obviously no good, when I try to disconnect or log off or turn the computer off it just freezes up, I've had the broadband for about 10 days now and I'm sure I'm going to bugger the thing up by turning off by the plug all the time-HELP
Cheers Mike.
26 October 2003, 08:00 AM
#2
Have a look for new drivers for whatever modem you're using. Do you know what modem you have?
Note: Windows Update does not always have the latest hardware drivers. Sometimes you have to go hunting on the web for these.
Note: Windows Update does not always have the latest hardware drivers. Sometimes you have to go hunting on the web for these.
26 October 2003, 08:39 AM
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Do you have windows? If so, click on this link
http://www.voyager.bt.com/usb100/pcdownload.htm
**Double check this is the right modem though**
http://www.voyager.bt.com/usb100/pcdownload.htm
**Double check this is the right modem though**
26 October 2003, 09:13 AM
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Just downloaded the zip file on to my desktop, what do I do now?
shall I try to turn the computer off or do I have to do something else?
Thanks for the help Mike.
shall I try to turn the computer off or do I have to do something else?
Thanks for the help Mike.
26 October 2003, 09:24 AM
#6
Double Click the Zip file (on the desktop that you downloaded) to see what is inside the ZIP archive. I'm not sure how your PC will handle ZIP files. But you can try either extracting all the files in the ZIP to somewhere safe (eg, c:\my modem driver) then double click the SETUP.EXE file or just double-click the SETUP.EXE file and see if that works.
A nice program for handling ZIP files is WinZIP (www.winzip.com)
Regards
James
[Edited by James Neill - 10/26/2003 9:25:19 AM]
A nice program for handling ZIP files is WinZIP (www.winzip.com)
Regards
James
[Edited by James Neill - 10/26/2003 9:25:19 AM]
26 October 2003, 09:48 AM
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When I click on to the setup it said there was a newer one allready installed on my computer, shall I carry on or cancel?
Cheers Mike.
[Edited by taffyterzo - 10/26/2003 9:48:35 AM]
Cheers Mike.
[Edited by taffyterzo - 10/26/2003 9:48:35 AM]
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26 October 2003, 10:41 AM
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just tried it and the computer crashed, thanks for helping me out, I'm just too thick to work these things out, what I might try and do is load up the disc that came with the modem again and see if thats any better.
cheers Mike.
cheers Mike.
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