what is a "live support environment"?
24 September 2003, 09:48 PM
#1
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Getting interviewed for a job on monday, one of the requirements is experience of a "live support environment".
I have support experience of loads of areas. What differentiates 'live' from other support environments? Just a few pointers would be handy so I don't come across as a numpty in the interview
.
I have support experience of loads of areas. What differentiates 'live' from other support environments? Just a few pointers would be handy so I don't come across as a numpty in the interview
.
24 September 2003, 10:22 PM
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I think it's one where you direct a 50,000 volt current to the end-user when they say "nope, I can't see Internet Options, I've got Mail and News, Syncronise, Windows Update, Messenger and Internet Options but not the one you said".
24 September 2003, 10:34 PM
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I'm guessing live means that you have worked in an area of support where you are supporting live users doing live/operational work. I.e. you haven't be supporting some student dossers messing about in a lab. 
Cheers
Ian
Cheers
Ian
24 September 2003, 10:42 PM
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lmao at both of you
yeh thought as much, why dont they just use plain old english instead of posh words?
it's feckin £20 ph for 'support'(!) which is a damn sight more than what i'm on now as a 'developer'
, which entails troubleshooting a few spaco vb programs 
.
cheers guys, probably wont get it but i'll give it a go!
yeh thought as much, why dont they just use plain old english instead of posh words?
it's feckin £20 ph for 'support'(!) which is a damn sight more than what i'm on now as a 'developer'
, which entails troubleshooting a few spaco vb programs .cheers guys, probably wont get it but i'll give it a go!
