Getting interviewed for a job on monday, one of the requirements is experience of a "live support environment".

I have support experience of loads of areas. What differentiates 'live' from other support environments? Just a few pointers would be handy so I don't come across as a numpty in the interview :D.

I think it's one where you direct a 50,000 volt current to the end-user when they say "nope, I can't see Internet Options, I've got Mail and News, Syncronise, Windows Update, Messenger and Internet Options but not the one you said".

I'm guessing live means that you have worked in an area of support where you are supporting live users doing live/operational work. I.e. you haven't be supporting some student dossers messing about in a lab. ;)

Cheers

Ian

lmao at both of you :D:D

yeh thought as much, why dont they just use plain old english instead of posh words?

it's feckin £20 ph for 'support'(!) which is a damn sight more than what i'm on now as a 'developer' :rolleyes:, which entails troubleshooting a few spaco vb programs :(.

cheers guys, probably wont get it but i'll give it a go!

Nah. It's like yer live yogurt innit..??? LIke 'live support' is like support but with bacteria ..... Oh sorry, most people call them 'users' ...

Dave