Lust4Life

Sorry if this has been done before but has anyone come across this before?

I contacted V21 customer support as I can rarely, if ever, get scoobynet at home and got the following.

24/02/2003 16:20:57 Closed
Subject: www2.scoobynet.co.uk
24/02/2003 16:20:57 Network Support Closed.

24/02/2003 16:20:50 Network Support Hi, this site continues not to work from V21 dial-up accounts despite our attempts to contact the network providers of the site. Please contact the site owner and inform him as his provider appears either unwilling or unable to resolve the problem.

24/02/2003 15:48:28 Customer Services Ticket assigned.

22/02/2003 12:16:33 Customer I have been unable all week to access the above domain from my V21 account at home despite being able to access it at work and via other providers. The IP address is 217.79.111.23 and I am also unable to ping from V21. Has this site been put on some sort of blocked list?

Cheers,

Phil

Puff The Magic Wagon!

iTrader: (2)

Don't use www2.scoobynet.co.uk

That was a temporary site for server swap over a month or so back.

Use

http://www.scoobynet.co.uk/bbs


Hope that helps






[Edited by Puff The Magic Wagon! - 2/24/2003 5:00:14 PM]

Lust4Life

No difference, I tried them both and even tried by IP but no joy.

It resolves fine but just times out? Can't ping either address or the IP.

Cheers,

Phil

jfrf

i had exactly the same problem
I dropped this ISP last week due to the hassle of this, and the poor general net connection

Puff The Magic Wagon!

iTrader: (2)

So http://217.79.111.23 doesn't work?

Lust4Life

Yeah, without Scoobynet it's all rather pointless

The connection isn't too bad where I am and I can't get cable or adsl but if I can't get the sites I want its a waste of money.

Guess I'll be cancelling at the end of the month then.

Cheers,

Phil

Lust4Life

Hi Puff,

Posted at same time.

No I can't reach it by IP, I can't even complete a tracert.

Very odd.

Phil

Kevin Groat

Lust,

Same problem as me - I know what's wrong but have no idea how to sort it. See below thread. Spoken to Simon DB and V21 but ne further ahead.

http://www.scoobynet.co.uk/bbs/thread.asp?threadid=173995


p.s. it's the 195.50.116.2 IP address causing the problem, can give you more details on what's happening when I get home.

Kevin.

[Edited by Kevin Groat - 2/24/2003 6:04:10 PM]

Kevin Groat

Phil,

Further to the above - here's how my conversation with V21 has gone.

p.s Mods, keep this in general as it's Scooby related.

Me - Been going on for about 3 weeks. Can only access www.scoobynet.co.uk on an intermittent basis. Only way round this is to keep logging on and off till it does find the server. It is only this site/server that's affected. When it fails to find the site, I tried pinging http://217.79.111.23 and it's timing out looking for the server. Checked with the server operator and there's nothing odd at their end. Is it a V21/my account issue ? Regards Kevin.


V21 - Hi, we have tried repeatedly to contact the hosts for scoobynet to discuss this issue with them but they have failed to reply to our mails. The problem is with routing of one of the IP address ranges that we use hence you may get access depending on the address that you get issued on connection. I can only suggest that you try and contact the site hosts, explain that you have a problem, and encourage them to reply to us so that the problem can be resolved.

Me - Further to my last message and your response, the host of Scoobynet has been in touch saying he's received no emails from yourselves regarding my connection problems. Can you try again to contact him on webmaster@scoobynet.co.uk but copy me on groatkj@bp.com so I can relay messages if there's a routing problem. I've also run a couple of ping tracers when I have conneted ok and been told that my average Pings are terrible. I can send you results if you let me have your email address.

V21 - Hi, we have sent a copy of our communication to the hostmaster@scoobynet.co.uk. Our original contact was the network coordinator for the IP range that the site is hosted on. The problem is not restricted to the one site but all and any sites hosted on that particular IP range.

What now ??????

Like I said above - I know where the problem lies but who's responsible for hosting the faulty IP address ?

Kevin.

Riftzone

kevin, to find out who looks after the ip at fault, go to www.visualroute.com, select 'live demo', 'uk, london' type the ip address in the applet box and press return.

once its done, the bottom line is the host and by clickin on it, yer can find out info about them, usually includin mail addresses. i use this to track down ip's that try to port scan me - i then tell the isp who shuts down their account

ianmiller999

I had a similar problem with the chat function, in fact I can never get in. Any suggestions?

Jeff Wiltshire

It's almost certainly a BGP routing problem between Griffin's AS number and V21. The ISPs need to sort it out not Simon or Scoobynet.

Lust4Life

That's what I thought.

V21 are not reknowned for knuckling down to solve problems (and for £10 a month you can't really blame them) so I'll just change ISP's at the end of the month if they haven't solved it.

I've never come across this before though.

Cheers,

Phil

carl

Kevin/Lust4Life -- what happens when you do a traceroute to Scoobynet from your V21 dialup account? Can you post it up?



[Edited by carl - 2/25/2003 11:11:15 AM]

Lust4Life

It dies after about 15 hops, I'll do one tonight if I get a chance and post it.

Phil

carl

15 hops is a loooooong way. It suggests that someone along the way hasn't got a route back to V21, rather than V21 not having a route to Scoobynet.

Lust4Life

Just checked from work via Worldcom and it takes me 16 hops to get here.

Phil

Kevin Groat

See my original post for IP hops - I'll maybe try contacting Griffin.net which is where the problem lies.

http://www.scoobynet.co.uk/bbs/thread.asp?threadid=173995

Kevin.

carl

Just because the problem occurs at Griffin doesn't mean they're the source of it. Unless they're filtering the routes they receive in BGP, it could just be that V21's network isn't being advertised to them by one of their peers (though Griffin should be multi-homed, in which case it means the route isn't coming from any of their peers ).

[Edited by carl - 2/25/2003 1:13:41 PM]

Jeff Wiltshire

This is what I get via Pipemedia....


f02/25/03 13:06:56 Fast traceroute 195.50.116.2
Trace 195.50.116.2 ...
1 217.31.140.x 135ms 1ms 154ms TTL: 0 (No rDNS)
2 194.207.236.1 34ms 17ms 75ms TTL: 0 (Net_194-207-236.corerouter.a4.dfm3.thn-lon.pipemedia.net ok)
3 217.31.143.18 119ms 257ms 24ms TTL: 0 (eth2.bgp2.a5.dfm3.thn-lon.pipemedia.net ok)
4 212.187.197.193 20ms 159ms 21ms TTL: 0 (lvl3gw.thn.packetexchange.net probable bogus rDNS: No DNS)
5 212.113.3.29 21ms 64ms 27ms TTL: 0 (unknown.Level3.net fraudulent rDNS)
6 212.187.131.40 22ms 21ms 19ms TTL: 0 (gige11-0.ipcolo2.London1.Level3.net ok)
7 195.50.116.2 25ms 20ms 22ms TTL:249 (f0-1.core1.tchx.lon.uk.griffin.com fraudulent rDNS)

If it was a specific Griffin problem then I wouldn't be able to get there either......


Jeff

[Edited by Jeff Wiltshire - 2/25/2003 1:10:43 PM]

Lust4Life

Last nights tracert



Phil

Lust4Life

Hmm, that didn't come out very well did it!

212.182.131.132 is where it hangs.

I'll try and clean it up tonight.

Phil

LeeMac

iTrader: (1)

ive had same prob, cancelled my v21 account now but my other unlimited isp does the same, i just redial untill i get it or use my local rate isp - www.IC24.net - and get scoobynet all the time on that at local call rate

suba

i am about to sign up with v21 dialup! does this mean no more scoobynet for me???

Lust4Life

Pretty much.

Don't do it

Phil