Devil's Refugee

Don't say I'm not good to you lot !!!
Applications in by 3rd February and please mention my name (Theo) in your e-mail
All permanent, no word on salaries I'm afraid, so expect the "market rate" usual nonsense!

CV's to nuala.martin@brightgrey.com please


Application Development Manager


Bright Grey have implemented a range of applications that will require ongoing management and evolution to satisfy business requirements. We are now looking for an Application Development Manager to bridge the gap between the business, their requirements and what the applications provide.

Main duties will include:

· Responsibility for the applications service within portfolio of applications, in particular responsibility for ensuring that the business requirements are satisfied via the applications portfolio
· Responsibility for delivering projects and enhancements to time, budget and quality constraints as specified
· Responsibility for day to day vendor management to ensure service levels are being delivered

Applicants must have:

· Strong understanding of the need for excellent customer service and the particular importance of this to Bright Grey
· Strong systems development experience, from analysis through testing to implementation
· Strong client / business facing skills, working with clients to understand their requirements then translating these into requirements that can be delivered via systems
· Strong technical acumen, able to understand complex technical architectures to diagnose problems and assist in the resolution of problems. Technical experience should include; Sun, NT, Oracle, Sql*Server, preferably gained in a blue-chip environment
· Experience of a number of the core applications is essential together with general applications management experience, having managed large complex applications in mission critical environments
· A flexible and adaptable attitude is essential as Bright Grey is a small and changing business.




Application Support Team Manager and Application Support Analysts


Bright Grey have implemented a range of applications that will require ongoing management and evolution to satisfy business requirements. We are now looking to recruit an application support team, comprising an Application Support Team Manager and a number of Support Analysts.

Main duties for the team will include:

· Ensuring that the business applications and integration points are functioning normally and satisfy the immediate business requirements.
· Pro-actively identifying application service problems and assisting with/delivering fast problem resolution
· Maintaining all associated configuration meta-data for their respective applications

The IT environment at Bright Grey is a large complex environment and applicants must have:

· A strong understanding of the need for excellent customer service and the particular importance of this to Bright Grey
· A minimum of 5 years’ relevant experience in large blue-chip company, preferably with a systems house type background in a similar role or in a systems development role
· Significant experience working in a similar technical and functional environment to that of Bright Grey
· Broad in-depth knowledge of application, hardware, software and middleware components as outlined on the bright description. A strong technical knowledge is required of MQ series and Websphere for 2 of the positions
· Hands-on experience working in a large complex, highly integrated environment solving complex, obscure problems in a structured manner
· Financial service experience and knowledge of administration systems. For example, experience and knowledge of FIS’ ALIS Protection Product is highly desirable
· A flexible and adaptable attitude. This is essential as Bright Grey is a small and changing business

The team manager’s role is a very much a hands-on role working with the team to deliver their objectives. However, applicants for the team manager’s role must have:

· Previous experience of managing/leading a team
· Experience of managing 3rd party employees

Managing partners against contractual service level agreements is desirable.

Working Hours: Bright Grey is open from 8am to 8pm Monday to Friday, and 9am to 12.30pm on Saturday. Applicants must be able to work during these hours with the exact working pattern agreed with the manager. Additionally there will be an on-call requirement outside these hours. This would be agreed on a rota basis.






Support Services Manager


Reporting to the Head of Service Delivery, this person will be responsible for delivering excellent, high-availability IT services. Services will be delivered using a 3rd party managed services contract to a mixture of internal people and vendors. This person will be working with other Project Managers, Bright Grey IT people and IT vendors, in order to deliver a complex IT environment (including our advanced, multi-media contact centre) within tight timescales.

Main duties will include:

· Delivering high availability network services (including server, desktop, LAN & WAN)
· Managing and monitoring 3rd party SLAs for large outsourcing contracts
· Managing a small internal team, who will provide second level support, defining and monitoring internal SLAs
· Managing internal and external Service Management Teams who will be supporting around 250 internal users in UNIX / NT Desktop, Server, Network Equipment
· Responsibility for control and integrity of the IT environment e.g. through change control, software release management, etc.

This position will suit someone who is currently working in support services, in a busy, fast-moving, mixed IT environment; someone with experience of working with IT vendors and suppliers, and who has been involved in major IT projects.

Key skills and knowledge:

· A strong understanding of the need for excellent customer service and the particular importance of this to Bright Grey
· At least four years’ experience in managing a large outsourcing contract
· Good technical background in the telecoms/networking technologies, with good overall knowledge of IT which will include UNIX, NT, Oracle, Sun servers
· ITIL qualification preferred
· A flexible and adaptable attitude. This is essential as Bright Grey is a small and changing business

Bright Grey is currently open from 8am to 8pm Monday to Friday, and 9am to 12.30pm on Saturday and service must be maintained during these hours. The exact working pattern for this post will be agreed with the manager.





Technical Services Manager


Reporting to the Head of Service Delivery, this person will work closely with the Business, Services Team, and Outsourcing partners to plan upgrades and improvements to the IT infrastructure environment, whilst ensuring the security and integrity of the network infrastructure.

The IT environment is a large, complex environment based on Sun/Oracle, Windows 2000/SQL server, on a secure Cisco-based network, with a VoIP telephone system.

This person will be required to work with other project teams and will occasionally be required to manage virtual project teams. This position will suit someone who is currently working in support services, in a busy, fast-moving, mixed IT environment; someone with experience of working with IT vendors and suppliers, and who has been involved in major IT projects.

Key skills:

· A strong understanding of the need for excellent customer service and the particular importance of this to Bright Grey
· Approximately five years’ network management with experience of large Cisco routers and switches, including network design, performance monitoring and tuning; with firewalls and security software; experience of Cisco Unity VoIP telephony solution an advantage
· Experience with W2000, Sun Solaris
· Good inter-personal skills - ability to work with the business, multiple projects and multiple vendors, and strong problem-solving skills
· Experience of managing time, cost, quality and installation
· Must be able to demonstrate good project disciplines (methodology, documentation, project planning and scheduling)
· A flexible and adaptable attitude. This is essential as Bright Grey is a small and changing business.

Bright Grey is currently open from 8am to 8pm Monday to Friday, and 9am to 12.30pm on Saturday and service must be maintained during these hours. The exact working pattern for this post will be agreed with the manager






Test Team Manager and Test Analysts


Bright Grey have implemented a range of applications that will require ongoing management and evolution to satisfy business requirements. We are now looking to recruit a small testing team to take responsibility for the testing of these applications. The team will comprise of a Team Manager and two Analysts.

Main duties for the team will include:

· Preparation and execution of System Integration Testing
· Working in conjunction with business colleagues in the preparation and execution of process orientated User Acceptance Testing
· Maintenance and execution of automated scripts and performance test scripts using Mercury Interactive toolset e.g. WinRunner and LoadRunner

The IT environment at Bright Grey is a large complex environment and applicants must have:

· A strong understanding of the need for excellent customer service and the particular importance of this to Bright Grey
· A minimum of 3 years’ relevant experience in large blue-chip company, preferably with a systems house type background in a similar role
· Significant experience working in a similar technical and functional environment to that of Bright Grey
· Relevant experience of FIS’ ALIS Protection Product
· Experience of preparing and executing complex multi-application test scenarios including batch runs, rolling systems dates forward etc.
· Strong problem solving skills
· A flexible and adaptable attitude. This is essential as Bright Grey is a small and changing business.

The Team Manager’s role is a hands-on role working with the team to deliver their objectives. However, any applicant for this position must have previous experience of managing/leading a team.




[Edited by Devil's Refugee - 1/27/2003 11:30:11 AM]