Gastro

Had BT broadband for 3 months - working fine...
Yesterday booted up the computer as normal --> but the BT voyager modem wasn't recognized by the computer (ie ?USB device).
Re-installed the drivers again ---> but everytime the computer is switched on it recognizes the modem as new hardware found and wants to load the drivers again...
I can't fathom it at all - I've unloaded everything including the firewall, other USB devices etc.. but no effect..
Anyone help ??

Cheers,

Gastro

PS Installation release is v1.3 + BT technical help can't seem to sort it either ??!

suba

delete all drivers related to the adsl modem from device manager and networks (in control panel) and then remove the modem , then reboot PC. once PC fully loaded the OS, stick the modem in. it "should" detect the modem and ask for the drivers.

have a look at http://www.btofaq.net/ for extra info on BTO

Gastro

Suba,

Done all that - but still no joy...
Something curious is happening on installation - the program requests to restart the computer before installation can proceed (ie it never gets to the copyright acceptance page) - so in effect it never gets to installing anything because on reboot it does exactly the same thing !

Any ideas ?

Gastro

suba

have you got another PC you can try the install on? or if you got a spare HDD, install a brand new OS on it and then install the adsl s/w again.

all i can think of is maybe some corruption on some files, etc. unless someone else can pin point the problem.

p/s how are you getting online now?
pp/s i dont have adsl! me on dialup only!

Gastro

At work.... hence this frantic cry for help !
I've considered that - and will probably install Win2000 on the other HDD to see what happens.

Cheers,

Gastro

suba

maybe this?

http://theregister.co.uk/content/22/28722.html

Gastro

Mmmm - thought that being cut off was a posssibility - but BT said no - and anyhow it seems like an install problem I'm faced with - the computer isnt even recognizing an ADSL modem !

Gastro

boxst

Hello

If you haven't already done so, repeat the question on bbs.adslguide.org.uk .

Steve.

stevem2k

As i recall you are supposed to install the drivers before the device.

Have you tried this ?

Steve

Harry Potter

Gastro the Hospital IT department may frown on your use of the NHS facility to engage in banter on a lads mag bulletin board ROFLMAO

Just don't click on any of those Jordan pictures or you will be in trouble

Gastro

Yep - I've tried installing it before connection etc.. it does the same
The hardware works - hence my connection now via my laptop !
Hospital IT - who are they ? ... anyway starting a new job tommorrow LOL !
It must be a software conflict of some description since the install disk went through no probs on the laptop..
Time for a 'format c:' moment I think !

Gastro