paul w

Hi,

The father in laws computer wont detect a dial tone when trying to dial up,i have taken the modem out and installed a new one,it says its installed and all the rest but wont detect a dial tone,tried all the obvious stuff,leads etc.

Any ideas.


Thanks Paul

michael_clarkson

Just tell it not to deteect dialtone in the DUN settings and see if it actually dials out.

I saw a problem recently where if youre using BT's answerphone service which changes the dialtone to inform you have messages, this prevent s the modem from detecting the dialtone as its different to what it's expecting.

HTH

Michael

mark_h

Does he have Call Minder or some other service that changes the dialtone to be intermittent (if there's a message waiting)? If so, try unclicking the checkbox in the modem properties 'Wait for Dialtone'

DJ Dunk

iTrader: (5)

Also check that you have a 56k modem cable and not a 33.6k one like I did a while back

ChristianR

iTrader: (1)

check to see the dial properties / area is set to the UK.

I had a problem with a modem not dialing out on someones laptop, and they just set it to the first one on the list, which I believe was america!

ChrisB

I had a user trying to dial into their network from home with a problem recently. We checked the laptop on another line and it was fine. Turned out to be the damn Call Minder

paul w

Thanks for all suggestions,i have his computer here again and will try these tomorrow and let you,it is not the cable or call waiting ect as i tried his set on my line last week.


Cheers Paul

paul w

I have tried all the above and it still cannot detect the dial tone.

When you try to connect you can hear the modem click and then 2 secs later it tells you the same old thing,time to bin it i reckon.

Paul

beemerboy

is it a us robotics modem.

if so, you need the 'specific' cable for it!!!!

bb

Andy Tang

iTrader: (3)

Personally I'd try a known working modem on it first, and work back from there if it still does it!

dogmaul

in the cable is it 2 wire or 4 wire ???

orbv

What OS you using?

Windows 98 SE
Internal PCI modem

If you are using both the above there is a know problem with Win98SE not waiting long enough for the dialing tone. Think its documented in one of the .txt files within the Windows directory and is on the Microsoft web site.