rik1471

Signed up for broadband on the 14/06/02. I'm still not online, when I go to the online 'Order Status Checker' I receive the following message and have since 20/06

I've emailed them 4 times, receiving just 1 reply of we'll get back to you. Phoning is useless because there call centre must be manned by nobody.

It only seems that sales are ever there, but 'They can't help me, I'll just put you through to customer services'.

Oh surprise, engaged, or no-one answers.

What do i have to do to move from this ******* 56k connection.

[calm]

b r e a t h ....

ahhh

[/calm]

RikW.

ChrisB

BT Ignite have caused us big problems getting DSL for a customer through EasyNet. EN were working for us, just BT couldn't find their **** from their elbow

Not just Pipex's fault IMO.

Figment

Me with Pipex and had zero problems. Time from order to working ADSL was 4 business days. Perhaps I was just one of the lucky ones?

All ADSL providers are struggling to cope with the demand ATM, and they are all reliant on BT to provide the backbone service.

In their defence, I know they have recently moved their call centre to new premises.

chiark

I suspect it's NOTHING to do with pipex...

...I'm about to sign up for them myself. I hope our BT engineers are better!

P1Fanatic

You have no choice whoever you are with BT - we are one of BT's top 3 corporate customers (under Barclays and someone else) and we still have to take whatever install date they give us, accept any delays etc. You cant argue with them as they know you cant go anywhere else 90% of the time.

NotoriousREV

I deal with BT everyday processing our DSL orders and it's going to send me to an early grave. I don't remember the last time one of our orders went smoothly.

Normal flow of things:

I submit order to BT
BT lose order
I re-submit order
BT reject order due to "mongoose too hairy" or "wind direction not favourable" or "Actual Postcode does not match that on customer bill" (only one of these is genuine, guess which one)
BT engineer arrives on customer site to install rejected equipment
Customer gives me a b0llocking
Equipment gets installed
Equipment gets replaced when BT finally admits it set the wrong IP addresses

Total time from order to working system: months, probably.

And I'm dealing with 20 or 30 of these at any one time

dsmith

ChrisB

LOL @ Deano

Luke

PIPEX.................. Where have I heard that name before?????

Dream Weaver

I have had no probs - total time from order to activation: 10 days.

I suspect you would have had this problem whoever you signed up with, as BT are obviously pants in your neck of the woods.

DW

Chris@Excal

That's what a mongoose looks like, always wondered!

Had similar problems with Pipex, All was looking good then it is all BT's Fault, then told the line is not good enough. 2 months of trying so am now off to Demon who have dropped their price considerably.

Here's hoping that I get a good service from them!

dsmith

Changing ISP wont affect your line ? Its still the same line, with the saem people testing it ?

NotoriousREV

Regardless of which ISP you get your ADSL connection through, BT will be responsible for your local loop (i.e. the connection between your house and the exchange, which is usually where faults occur). Depending on which ISP you use, after this point it could be BT's fault or your ISP's fault

I love the mongoose picture! Made me chortle, which I haven't done in years

To the person whose ADSL went in with no problems after 10 days: You do know it should have been in within 5, don't you?

kryten

Got my ADSL from A&A - sorted out and workign 4 days after the order.

Their service has been excellent (plus they are also monitoring the line so I get an SMS when it goes down and they start chasing BT immediately, if its a fault).