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can't get my other pc to log onto the internet again

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Old 25 July 2002, 10:27 AM
  #1  
Paulo P
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Unhappy

I have another computer in my office that I used to log onto the internet for various reasons, problem is now it wont log onto the internet at all I have tried checking the tc/ip settings but the look ok (not too sure what they should be) but it keeps coming up with cannot find the server I have tried connecting to virgin to set up a new account and I keep getting could not connect what am I doing wrong?

Please help
Thanks in advance
Paul
Old 25 July 2002, 11:06 AM
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ADP
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How are you trying to connect ? is this via a modem or a corporate network or broadband??

Old 25 July 2002, 11:08 AM
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ADP thanks for responding.

I am trying to connect via a microlink 56k modem over a phone line.
Old 25 July 2002, 11:10 AM
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ChrisB
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How far do you get? Does the modem handshake?
Old 25 July 2002, 11:13 AM
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Chris B

It did do but could not find the server now when I try to connect to something else it will not connect
Old 25 July 2002, 12:14 PM
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Alan Ramsay
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Try uninstalling and reinstalling Dial Up Networking
Old 25 July 2002, 12:15 PM
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mattstant
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had similair problems at home and cured it by the simple method of buying a new modem.
some of these modems packaged with computers are complete ****e and not made to last
the one i bought was the cheapest i could find from pc world they have a non branded components section and it cost about 12 quid
ok its not the fastest modem but it hangs on for grim death once youve got a connection (not good when the misses forgets to log off properly and i come home to find it still mind you i hadnt paid extra for the calls).

just a thought anyway


Matt
Old 25 July 2002, 12:19 PM
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Alan

What's the best way to do that then please?

mattstant

I am pretty sure it's a networking problem and not the modem I think the modem still works sweet

Thanks to both of you
Old 25 July 2002, 12:20 PM
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Vanker
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does the modem make any noise (high pitch modulation) when trying to dial out. Is modem internal or external?. If internal open PC lid locate modem pull out of slot & then relocate in differnet slot if ya gotta spare slot.
Old 25 July 2002, 12:31 PM
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mike16v
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mine is doing exactly the same at the moment. Seems to connect to the net ok (username & password verified) but cannlo load any pages as it does not connect.

Someone has suggested a new load of Windows 98 to see if that cures it... good or bad?
Old 25 July 2002, 12:31 PM
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Vanker
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Ok another to do this will confirm that the modem/setting are working fine on the PC open a command prompt Start Run type CMD now type ping 127.0.0.1 this is the loopback address if you get 4X replys then system is ok. If you get timed out then system not ok.
v
Old 25 July 2002, 12:35 PM
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Why reinstall 98 if was working ok a moment ago also 98 is ya operating system if that not working that how come ya on ya pc??. Fisrt thing if ya having probs getting to a specific site try another ie http://www.bbc.co.uk. Also maybe worth clearing ya cache.
Old 25 July 2002, 12:37 PM
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p.s I am on 95
Old 25 July 2002, 12:45 PM
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Vanker

Just tried pinging the loop back IP address and it replied ok. I am really stuck now

Any more ideas anyone? PLEASE Argh
Old 25 July 2002, 12:49 PM
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ok thats someting when trying to dial up does it give you the high pitch noise (sounds like a spectrum loading games). Who is your Internet Service Provider.
Old 25 July 2002, 12:52 PM
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Vanker

I was on UKonline but that wouldn't load anything modem actually loaded and connected but then couldn't load any website including my home one when I shut it down it asked if I wanted to disconnect the modem so that bit was working seems weird to me
Old 25 July 2002, 01:02 PM
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Vanker
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OK can you go to My Network Places on ya desktop Right click & Properties. Right click on your Dial up icon & choose properties now highlight TCP/IP & click on properties. What is the IP address or is it obtain automatically??.
Old 25 July 2002, 01:05 PM
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Vanker

It's obtain automatically. Is that what it's supposed to be? Thanks for your help I do appreciate it
Old 25 July 2002, 01:10 PM
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yeh thats cool just make trouble shooting that bit harder what OS are you using Win 95,98 or NT/Win2k etc. Need to know for next bit of diags.
Old 25 July 2002, 01:12 PM
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Vanker

I am on windows 95 still I know I need newer but wanted to get everything backed up etc first.
Old 25 July 2002, 01:21 PM
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Vanker
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OK not sure if this next bit will work as its a while since I have supported 95 but try opening a command prompt & then type winipcfg. The idea is this will hopefully list a number of IP parameters take a copy & email it me. If this fails then will need to have a think.
V
Old 25 July 2002, 01:24 PM
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Vanker
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you do have a dialing tone on this line do`nt you ??.
Old 25 July 2002, 01:30 PM
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Vanker

Yes I do have dial tone. I checked all was sound with the phone line yesterday
Old 25 July 2002, 01:42 PM
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Vanker
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OK were not making a great deal of progress so far we know
1)We have a dialing tone
2)Your OS IS working.
3)The PC will communicate with the Modem
4)We will assume that the ISP issues your IP.

The next unknown is the cable form the PC to the BT socket. Do you have another? Can you ensure it is firmly connected both ends.
I do not belive that this is a config issue or hardware but that is just gut feel.
Old 25 July 2002, 01:53 PM
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Vanker

You have mail
Old 25 July 2002, 02:15 PM
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Paul yhm
Old 25 July 2002, 02:24 PM
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Vanker

Yhm back
Old 25 July 2002, 04:38 PM
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Paulo P
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Cool

Sussed it I deleted the NIC (network interface controller) from the network settings and got it all sorted thats made my day a bit better at least
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