Can anyone help, i have a virus on my home pc that cannot be cleaned off... i have tried all the major antivirus companies and a couple of them can locate the virus but none of them can actually disinfect it.
Its been a long time since i have formatted a computer and cant remember where to start, can anyone give me a step by step run-through on how to format the computer ( windows ME) that i can print off and use....

Many thanks for any help....

Rob

Cant believe how many programs i dont have set up files for!!!!

 

If you really do want to format the disk (big step for a newbie), then create a boot floppy, reboot using that and type "format c:" It's unlikely but if the operating system is installed on a different drive than c: then you will need to format that drive. Not sure about ME but XP allows you to format the drive during the installation.

I actually work on virus software so I would be interested to hear what it was that's done the damage?

 

delete from dos?

 

Its the loveletter virus (VB.LOVELETTER)
It is in file _RESTORE/ARCHIVE/FS502.CAB
I tried norton a/v 2002 and it couldnt find the virus until i scanned the actual file and it found it (i used pc pitstop.com and this is how i found the virus at first) panda and solo couldnt find it at all...
Norton could not quarantine or delete the virus/file

McAfee found the file straight away and told me that the virus was disinfected and the file deleted, i then performed another scan and it was back inthe same file/ same place....

I then performed another virus clean and now when i do a virus scan it no longer comes up with a virus.. BUT... whilst watching the v/scan it no longer scans my restore files whereas it used to spend about 1 min in the restore files???

So, the problem i have now is that my pc is getting slower and slower and i cannot open more than two applications at one time now, my pc is P4 2gig processor 510mb ram, and has never had a problem with multipal operations..

i am getting the blue screen of death a lot as well!!!

H E L P !!!!!!!!!!!!!

Cheers

Rob

 

cabs windows isnt it?

off the subject is 2.0 fast?? mines 1.8 with 512 RD ram

 

McAfee recommend booting to DOS and running a command line scanner to remove the loveletter virus - see here. There's also a link on there to special ME removal considerations that you need to checkout.

 

Merlin, cant seem to find any info that i understand on that link??
I am a newbie
i have tried the manual disinfect on the site with no luck, but cant seem to find the dos instructions, would you be kind enough to explain??
Cheers mate
Rob

 

Merlin lol, just read it properley!!!
How do i go to dos mode??
Cheers
Rob

 

can you not quanrantine the virus in NAV 2002 and then delete the files there?

 

NAV wouldnt even let me quarantine it for some reason??
Rob

 

Checkout this site.

 

CREATE the boot disk on ANOTHER PC, NOT your infected one! Then follow the virus removal instructions.

 

Thanks people, ive gotta go to work now so i'm gonna have to tackle it tomorrow..
Rob