timmy2take

iTrader: (7)

All the devices in my house can connect to the router Other than my laptop.

It was running fine until it decided to give me limited connectivity.

I took it to work yesterday and it connected fine as usual.

I rolled back the driver update for the network card which made no effect.

I will ring Virgin in a minute but thought I might get more help here than asking someone reading a script from a screen.

Any help would be appreciated
Thanks

Galifrey

iTrader: (3)

have you tried forgetting the network and then reconnecting? Disabling and re-enabling the network adaptor?

timmy2take

iTrader: (7)

Tried the forgetting network before, and just disabled the adaptor and re-enabled too no avail.

Spent an hour on the phone to Virgin, he was nice enough to ring me back after half an hour. But he wasn't too sure in the end.
He said he'd spoken to his 2nd line support and they are going to send me out a network card. (Can't see that Virgin will do this?!) I agreed at the time as I was pretty bored and not really thinking straight.

I can't see it being the network card anyway if it works at my work without a problem.

I have tried different software, not just google to get on my home network.

tarmac terror

iTrader: (2)

how many devices are connected simultaneously? could your DHCP Scope be out of addresses? you would get a conection to the router, but not be leased an IP Address. There is usually a parameter in your routers config that will enable you to change this.

Test it by manually setting the ip address on your laptop to valid address within the scope.

markjmd

iTrader: (11)

Assuming your laptop is running some version of Windows, try booting from a Ubuntu or other Linux live CD or bootable live USB, and see if that will connect. It would at least rule out hardware as the issue.

riiidaa

iTrader: (2)

Where abouts in Kent are you? If local to Bromley / Brands Hatch maybe I can take a look

riiidaa

iTrader: (2)

If you're using a Virgin Media super hub 2 you have the option of connecting to the 2.4ghz or 5ghz SSIDs, have you tried both variants? You can also create a guest network SSID and tinker with various encryption methods to see if one allows you on

Littleted

Set a static ip and see if it connects....don't rely on web pages to guide you get something to try sign in like steam or Skype etc....

Also does it connect to your phone hotspot take virgins super hub out of the equation..

Report back ....

Ooperbum

Can you connect via a ethernet cable?

I had a problem with my BT Hub 5. I had to turn the sync off between the 2.4ghz and 5ghz so I could see 2 SSIDs amd could connect straight away to the 5ghz frequency

timmy2take

iTrader: (7)

I can only log on the 2g one, as the 5g isn't listed...although is on my phone/xbox etc

Will have a look into guest network ssid...No idea what it is yet though!

I can connect via ethernet, not a problem. So are you saying turn off the 2g option?

Not thought about a phone hotspot. Will look into this too...

Thanks for all the input...I'll report back when I've got the time to go through it all.

bengo

iTrader: (17)

Your laptop won't pick up the 5g SSID if it has an older wifi adapter, just stick with the 2g.

The Superhub can be temperamental at times, have you tried unplugging and reconnecting the power to the router?

The default setting for DHCP addresses on the router is 253, so I wouldn't touch any of the DHCP settings (unless you've got 200+ devices on your network?!)

If a reboot doesn't work, open the command prompt and type in 'ipconfig' (without quotes) and post the results...

Ooperbum

As above, you need to log on to the router and change some thinga

hodgy0_2

I suspect a layer 3 IP related problem on the network settings -

"Limited connectivity" suggest layer 2 connectivity has been established, ruling out encryption, SSID, GHZ and the like

Check what IP address the connection has, if a 169.x.x.x then probably DHCP

Ping your default gateway, then ping 4.2.2.2

markjmd

iTrader: (11)

Eh? It might have 169.x.x.x if it's configured for DHCP but can't actually connect to a DHCP server to acquire an address, but it certainly shouldn't have that after actually communicating with one.

hodgy0_2

Is what I ment, hence will have "limited connectivity"

My point is it is not a layer 2 issue

timmy2take

iTrader: (7)

Been at work all day. 1st of many things to look into. Doesn't tell me anything...does it anyone else?

hodgy0_2

That looks like you have an Ethernet cable plugged in

timmy2take

iTrader: (7)

Yes I did have the cable plugged in... didn't think to try without sorry lol

For some strange reason I'm back online tonight. Done absoloutely nothing different since the last few times I've tried to log on....wtf!

Thanks though for the input.

riiidaa

iTrader: (2)

That indicates your laptop only supports the 2.4ghz frequency

No, don't ever try that or your laptop definitely won't connect because of what you've and I stated above