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With the date for the pick-up of my new PPPed STi8 rapidly approaching, I was surprised not to have received any calls or information from the dealer. So I phoned them yesterday and was told there was no one around to deal with my enquiry. They took my details and today I had a call from a sales guy. He told me that my car wouldn't have a PPP for a while, that nothing had been done about ordering the mudflaps I requested a couple of weeks back, and there had been no p/x value calcualted for my current car as I'd asked them to do. Now I know these things sometimes don't go as smoothly as they should, but I'm due to pick the thing up on March 1st and I hadn't even been told if the car was in, and more importantly, that I wasn't going to get what I'd asked for. If I hadn't called them I'd probably still be in ignorant bliss until the day itself, only to be bitterly dissapointed when I arrived at the showroom bright-eyed and bushy-tailed.

CD Bramall will have a hard job recouping their lost Brownie Points after this little episode. In fact I'll probably take to the Swindon dealership to get it serviced instead once I've got the thing. Anyone know what they're like ?
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that's CD Bramall's for you, in my experience they couldn't give a shi*e

 

Unbelievalbe-I wish I could tresat my customers like that and have a business
If I were you I'd call and ask for the manager, that is a disgrace quite frankly......

 

I think that's pretty much par for the course these days, two guys I know drive 30k+ beemers and the service they get from the local dealer is appaling, no courtesy cars available, recurring problems never getting sorted, having to get BMW UK involved etc.

My local suby garage charge about £7 a day for a 'courtesy' corsa, I dont mind too much cos I didnt get my scoob from em but if Id have spent 25k+ on an prodrive sti or something Id be going friggin ballistic!!!!

Gary

 

hi gang
just a good word about my local dealer
C.V.C. cardiff
i ordered my sti8 last tuesday
dealer said it will be here sometime towards the
end of march...fair enough.
meanwhile today i picked up a new wrx 03
which is their demo car
stickered up with their name on it
i dont have a problem with this
i thought i would keep the demo till
mine turned up...fair enough
to my suprise the dealer said
"bring it back on saturday and i will
let you have a new wrx with no stickers
on it till the sti8 arrives...
cant fault them...
thats C.V.C. cardiff
ask for jason
no i am not related to him
no he aint sleeping with my girlfriend
no i aint sleeping with him
no i dont work for them
andy

 

Andy - that's what you think. I just saw him out in your STi8 with your gf roof surfing!!

 

oh well dan
save me doing it later
andy

 

I've had no problems at all with my dealer, in fact the sales team are on the ball and have sorted out every query that I have had. Deal all sorted now, finance, cash , p/x and has been for sometime. Pick my Sti8 up on Saturday and have seen the car today

I can't believe that someone would do a deal without knowing what they are getting for their car or the guaranteed price to change ?
Playing into a dealers hands i'd say

 

Well Steve777, I thought I did know "what I was getting" because it was on the order sheet I signed back in the middle of January. I ordered the PPP and requested a valuation for p/x at that time. I was told at that time that everything would be ready for March 1st, and I took them at their word. I told them I would take the p/x if the price was right otherwise I would sell the old car privately. It needed to be valued closer to the time as it was still being used and the mileage was increasing. I have no idea what you're on about as far as "or the guaranteed price to change" is concerned, so I can't comment. Any more cogent for you now Stevie Boy? Drive carefully, won't you.