Thinking of getting shut of the p1.
20 May 2002, 10:04 AM
#31
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MTR
Which dealership to you work for ? I would be as pissed as Oliver if my brand new 30K supercar blew up, you seem to be more worried about the dealerships reputation - which correct me if I'm worng, he hasn't mentioned the name of.
AFAIK, IM will pay for this, not the dealer. For the dealer this is just like any other job - they will be getting paid, Oliver should expect the same level of service from them as if he was paying out of his own pocket.
Gary
Which dealership to you work for ? I would be as pissed as Oliver if my brand new 30K supercar blew up, you seem to be more worried about the dealerships reputation - which correct me if I'm worng, he hasn't mentioned the name of.
AFAIK, IM will pay for this, not the dealer. For the dealer this is just like any other job - they will be getting paid, Oliver should expect the same level of service from them as if he was paying out of his own pocket.
Gary
20 May 2002, 11:49 AM
#32
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MTR,
I'm sorry if I didn't make myself clear to start with.But my intention was not to bad mouth the dealer in question,if I had wanted to do that I would have named the dealer.In fact Mathew the sales guy I bought the car from was spot on,providing excellent customer service and satisfaction.
No,the thread was just my pent up frustration at being told that my car would be ready week after week and it not been.You are obviously closely related to the dealership in question as there are points in your previous threads that only myself and the service manager would know.
Put yourself in my shoes,I paid alot of money for the car,and for it to be stuck in the garage for the last 6 weeks is very frustrating.I didn't expect the car to be put staight back on the road,but when I am told that it would be ready for when I returned from holiday on the 25th april you wouldn't expect it to be still stuck in the garage the 3rd week in may.
I know it wasn't the dealers fault that the engine blew up,and I appreciate all they are doing to fix it.It's just annoying to be told your car will be ready,and then it isn't.I just hope that when I do eventually get my car back, that everything is okay and I don't have to take it back for it to spend more time in the dealers.
I hope I can start to enjoy the car again,and not think about getting shut of it.
I'm sorry if I didn't make myself clear to start with.But my intention was not to bad mouth the dealer in question,if I had wanted to do that I would have named the dealer.In fact Mathew the sales guy I bought the car from was spot on,providing excellent customer service and satisfaction.
No,the thread was just my pent up frustration at being told that my car would be ready week after week and it not been.You are obviously closely related to the dealership in question as there are points in your previous threads that only myself and the service manager would know.
Put yourself in my shoes,I paid alot of money for the car,and for it to be stuck in the garage for the last 6 weeks is very frustrating.I didn't expect the car to be put staight back on the road,but when I am told that it would be ready for when I returned from holiday on the 25th april you wouldn't expect it to be still stuck in the garage the 3rd week in may.
I know it wasn't the dealers fault that the engine blew up,and I appreciate all they are doing to fix it.It's just annoying to be told your car will be ready,and then it isn't.I just hope that when I do eventually get my car back, that everything is okay and I don't have to take it back for it to spend more time in the dealers.
I hope I can start to enjoy the car again,and not think about getting shut of it.
20 May 2002, 12:51 PM
#33
Gary
I am told that dealers get fixed sums for warranty claims, ie a clutch replacement will be 1.5 hrs + the clutch kit cost. So when you bring your car in for a warranty fix the dealer will get the approval from IM and do the job in the alloted time.
Where the problems may come in, is when jobs actually take longer than IM prices. This could be due to inexperienced staff, new models and hence technical lack of experience or simply impossible times to achieve at any level. You may have a snychro problem which requires the gearbox to be stripped, which will take a top engineer 5 hrs but IM have allocated 3.5 - it's no wonder that the dealer would rather do his profitable servicing work than that warranty claim, and that's before problems or a return visit, which will not be covered by IM.
There may also be limits for garages on how many claims or types of claims that they can do in each qtr. So you may be a claim too far for your dealership and they will argue rather than just do the job - find another dealer who can, pronto!
It's a misconception that if it's under warranty then the garage can't lose, this goes for all manufacturers to some degree.
It doesn't matter if you spend £5 or £35K on a car, or if it's from Daewoo or BMW, when your car starts to cost the dealership money then sometimes their customer service attitude will change as well.
I think the main point was lack of feedback, not quality of engineering anyway, so this is a customer relationship issue and can and will happen, anywhere. I think this is seperate issue and I agree is poor, I know I'd change dealerships because of it.
F
I am told that dealers get fixed sums for warranty claims, ie a clutch replacement will be 1.5 hrs + the clutch kit cost. So when you bring your car in for a warranty fix the dealer will get the approval from IM and do the job in the alloted time.
Where the problems may come in, is when jobs actually take longer than IM prices. This could be due to inexperienced staff, new models and hence technical lack of experience or simply impossible times to achieve at any level. You may have a snychro problem which requires the gearbox to be stripped, which will take a top engineer 5 hrs but IM have allocated 3.5 - it's no wonder that the dealer would rather do his profitable servicing work than that warranty claim, and that's before problems or a return visit, which will not be covered by IM.
There may also be limits for garages on how many claims or types of claims that they can do in each qtr. So you may be a claim too far for your dealership and they will argue rather than just do the job - find another dealer who can, pronto!
It's a misconception that if it's under warranty then the garage can't lose, this goes for all manufacturers to some degree.
It doesn't matter if you spend £5 or £35K on a car, or if it's from Daewoo or BMW, when your car starts to cost the dealership money then sometimes their customer service attitude will change as well.
I think the main point was lack of feedback, not quality of engineering anyway, so this is a customer relationship issue and can and will happen, anywhere. I think this is seperate issue and I agree is poor, I know I'd change dealerships because of it.
F
20 May 2002, 08:10 PM
#38
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Gary Foster,
I have not said I work for a Subaru dealership.
The car is not a 'brand new' 30K supercar.
But it is still under warranty.
Oliver,
I Do understand how frustrated you must feel, and anxious in getting the car back into a working reliable condition.
It cannot do anybodies confidence a lot of good when, as you say, having spent a sizeable amount on a 'new to you' P1 it breaks.
But as you can see from the responses on here, people are very quick to make judgements, based on assumption.
Just as I have done on regarding wether the car had had an unusual amount of welly just prior to failure.
I know which event you had been to and were coming back from on the day, when it went bang
.
So just an educated guess on my part.
1, The dealer must be useless, and the delay is all their fault, dump them.
2, You have just bought a brand new 30K P1 thats failed within weeks.
No1 is not totally the case, although you do seem to be suffering from less than ideal communication with the garage.
No 2 is not the case, its secondhand with reasonable mileage on it. I know because I thought about buying it before you did buy it.
Although irrespective of age and price, your car is still under warranty, and should recieve just the same care from the dealer.
I would not like to see anybody, individual or business be villified on here, unjustifiably.
If a company is genuinely treating its customers badly, then post EXACTLY what they are doing, or not as the case may be.
I wonder how many people have E-Mailed you off line to establish who this dealership is? and did you tell them?
If they end up closing down, through lack of trade, a lot of people will suffer.
InterMoto, AP Hynes, Gibsons of Brock, Bentleys of Sheffield, to name just some of the North West dealers who have lost their Subaru franchises in the last couple of years.
Some of you may feel that some of these dealers deserved to go under as they were bloody useless.
I have my opinions on at least 2 of these companies, but I have never publicised them.
It just adds up to an even worse situation for the customer, who has even less choice, and has to travel much farther for the privilege.
You have very specific thoughts about your situation, which I am not trying to diminish.
But your post can lead others to form a distorted picture, of the magnitude of the job the dealership/mechanic has to do, and the logistical problems associated with it.
If you were aware of these issues you could have stated them, as I did, but still voiced your dissatisfaction.
People can then form a balanced opinion of wether you or the dealer is being unreasonable.
The dealer also reads Scoobynet by the way, so possibly it would have been better to wait until your car was fixed before ranting.
Although at least now they can fully understand you concerns.
Once again, good luck with the car, and please don't take anything of what I have said personally.
Its in all our interests to keep the good dealers in business, and if needed keep them on their toes now and again.
John Felstead,
The air on my planet is green, isn't yours?
Cheers MTR
I have not said I work for a Subaru dealership.
The car is not a 'brand new' 30K supercar.
But it is still under warranty.
Oliver,
I Do understand how frustrated you must feel, and anxious in getting the car back into a working reliable condition.
It cannot do anybodies confidence a lot of good when, as you say, having spent a sizeable amount on a 'new to you' P1 it breaks.
But as you can see from the responses on here, people are very quick to make judgements, based on assumption.
Just as I have done on regarding wether the car had had an unusual amount of welly just prior to failure.
I know which event you had been to and were coming back from on the day, when it went bang
.So just an educated guess on my part.
1, The dealer must be useless, and the delay is all their fault, dump them.
2, You have just bought a brand new 30K P1 thats failed within weeks.
No1 is not totally the case, although you do seem to be suffering from less than ideal communication with the garage.
No 2 is not the case, its secondhand with reasonable mileage on it. I know because I thought about buying it before you did buy it.
Although irrespective of age and price, your car is still under warranty, and should recieve just the same care from the dealer.
I would not like to see anybody, individual or business be villified on here, unjustifiably.
If a company is genuinely treating its customers badly, then post EXACTLY what they are doing, or not as the case may be.
I wonder how many people have E-Mailed you off line to establish who this dealership is? and did you tell them?
If they end up closing down, through lack of trade, a lot of people will suffer.
InterMoto, AP Hynes, Gibsons of Brock, Bentleys of Sheffield, to name just some of the North West dealers who have lost their Subaru franchises in the last couple of years.
Some of you may feel that some of these dealers deserved to go under as they were bloody useless.
I have my opinions on at least 2 of these companies, but I have never publicised them.
It just adds up to an even worse situation for the customer, who has even less choice, and has to travel much farther for the privilege.
You have very specific thoughts about your situation, which I am not trying to diminish.
But your post can lead others to form a distorted picture, of the magnitude of the job the dealership/mechanic has to do, and the logistical problems associated with it.
If you were aware of these issues you could have stated them, as I did, but still voiced your dissatisfaction.
People can then form a balanced opinion of wether you or the dealer is being unreasonable.
The dealer also reads Scoobynet by the way, so possibly it would have been better to wait until your car was fixed before ranting.
Although at least now they can fully understand you concerns.
Once again, good luck with the car, and please don't take anything of what I have said personally.
Its in all our interests to keep the good dealers in business, and if needed keep them on their toes now and again.
John Felstead,
The air on my planet is green, isn't yours?
Cheers MTR
20 May 2002, 08:21 PM
#39
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Dont feel in dispair mate!
My neighbour bought a brand new M3 for £45000 about 5 months ago, the engine blew up 600miles later due to fueling whih is what probably happened to your lovely P1! He has been waiting for ages, but being a lawyer he has managed to get himself a brand new one from BMW uk as his dealer was beating around the bush for a long time! Come on Subaru are we ever going to get this level of service??
My neighbour bought a brand new M3 for £45000 about 5 months ago, the engine blew up 600miles later due to fueling whih is what probably happened to your lovely P1! He has been waiting for ages, but being a lawyer he has managed to get himself a brand new one from BMW uk as his dealer was beating around the bush for a long time! Come on Subaru are we ever going to get this level of service??
21 May 2002, 08:45 AM
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MTR,
I won't be naming the dealer in question even if people do e-mail me.As I said earlier that wasn't my intention.
Just out of curiosity why didn't you purchase the car?(you would have saved me alot of hassle,Joke).
Also did we meet at the big one?
Cheers.
I won't be naming the dealer in question even if people do e-mail me.As I said earlier that wasn't my intention.
Just out of curiosity why didn't you purchase the car?(you would have saved me alot of hassle,Joke).
Also did we meet at the big one?
Cheers.
21 May 2002, 12:38 PM
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Oliver,
I didn't buy it because I felt it was a lot of money for a seconhand Impreza. But all the P1's do seem to fetch a lot of money, especially main dealers.
I found out later what a good deal you got, but I didn't even bother to try and negoiate with them. I just saw the car and thought, nice but too dear for me.
If I had said well come on then how much to swap, I might well have been the depressed new owner.
Just goes to show.
No we didn't meet at the big one, as I didn't attend.
It seemed rather an expensive drive (200+ miles round trip for me) to sit on a car park.
Cheers MTR
I didn't buy it because I felt it was a lot of money for a seconhand Impreza. But all the P1's do seem to fetch a lot of money, especially main dealers.
I found out later what a good deal you got, but I didn't even bother to try and negoiate with them. I just saw the car and thought, nice but too dear for me.
If I had said well come on then how much to swap, I might well have been the depressed new owner.
Just goes to show.
No we didn't meet at the big one, as I didn't attend.
It seemed rather an expensive drive (200+ miles round trip for me) to sit on a car park.
Cheers MTR
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