Moley

iTrader: (9)

After your 'Princess, dry your eyes' comment i'd say the chances of you ever getting a quote off me again are **** all (if you'll excuse my French)

If you remember rightly, YOU were the one complaining in the first place, but i wasn't as pathetic as you to go to the level of name calling.

Like i said, when you lapsed your policy is was in Portugal, sorry if this was inconvienient to you.

I FULLY appreciate it's about taking the rough with the smooth with the comments on here (if you bother reading my post properly you'd have noticed i mentioned that).

Lisawrx

iTrader: (1)

This may not be the first thread, but what I have learned in customer services is, for every good bit of service received, 1 in 10 people will pass that on. For every bit of bad, 9 people out of 10 will....

So whilst this may not be the first time such problems have been raised, I see more good threads than bad, and going by the above (and posts giving praise), if everyone who received good service posted up individual threads, it would clearly highlight the good outweighs the bad.

The company may have faults, but if you have people dedicated to certain sections, you ultimately (like it or not) have one port of call, and this person is only human, and capable of doing so much. If he hasn't (or doesn't wish to) got the option of going it alone, he can only do the best of his ability to help as many people as possible within the company he works for.

My feelings come from the fact I work in customer services myself, and I know how hard it can be, although so many think it must be a piece of ****. You can never please all the people all of the time, only do your best.

He gives up some of his free time to try to help people, but there are only so many hours in the day, days in the weeks, so on, and even insurance brokers are entitled to a holiday surely???

I'm no fan of bad service, and I'm sure Gary isn't either, but you can only spread yourself so thin.

I'm not for a second saying people shouldn't be able to air their views, but I just think sometimes it wouldn't go amiss for some to see the bigger picture. He's one bloke doing a job that maybe more should be doing, but the company is what it is.

Maz

iTrader: (34)

There is only so much one person can do. Clearly Gary has skills to be able to offer exceptional quotes and therefore he is in demand. As the saying goes you can't please all of the people all of the time. My own experience with Gary has been nothing short of outstanding over the several years he has provided insurance for me. I sincerely hope Gary doesn't leave the insurance industry. It will be a great loss as not only does Gary provide me with cheap cover but it is always a pleasure to speak to him, it's like he is good friend even though I've never met him. I'm not of a fan of sycophantic sentimentality but this is how I genuinely feel. Just give the lad a break he's only human.

Shaun

From a personal pespective Gary & KM have always provided me excellent customer service - beyond the call of duty in my book.

This might sound a bit over the top, but I really do get a feeling that I receive a "personal service" rather than just a service. Replies to my questions are always quick and I have had a few in the past! lol KM also actively try to reduce my premiums each year (I don't think it has ever gone up once yet, always come down year on year iirc).

Rather than receiving a renewal that feels like it has been just wanged out automatically, I tend to have a good dialogue with KM (Gary) each year about what would be best and new schemes that would fit my requirements better.

The rapport you have with your customers goes a long way.

Are KM the best out there.... who knows.

Based on my current and previous dealings with them, will I be moving on anytime soon.... certainly not.

In many respects it's been like a breath of fresh air dealing with KM, and long may it continue.

stedee

iTrader: (4)

same here

StanS

iTrader: (3)

After about 3 hours on and off (probably a dozen or so calls) trying to get through yesterday I finally succeeded. This was the worst I've experienced (its usually 1st or 2nd try) BUT I figure that if he saves you at least £50 (which I have found to be the case) then that is well worth the time/frustration trying to get through.

He has always given me the time to answer my questions and I don't feel rushed to get off the line, even though I know he is very busy.
Thanks again Moley

Adtmitts

I get the same great individual service with Competition Car insurance, yet get a quick response to emails and answering the phone.

Will still give Moley a try come renewal, as above, if its saves £50 its worth the effort.

chavadurkin

iTrader: (5)

I tried to contact Gary 3 / 4 times a day, Monday to Friday, for the last 3 weeks and even left Pm's on here and still got nothing.

Got to the point of his work colleagues getting sick of putting me through to his voicemail. I see the fact that if he is so busy he must be good at what he does.

Heard a lot of good things about him on here - if only I got a chance to speak to him, I'm sure he could have my business.

Gary, if you read this, please give me a call. Or drop me a PM so I can leave you my contact number again?

Thanks,

Chris.

chavadurkin

iTrader: (5)

Bump for above.......

andythejock01wrx

Before I talk about Gary I want to talk about myself.

I have a wealth of experience in the insurance industry, some 19 years. I completed my ACII (top insurance qualifaction) last year. I deal with commercial insurance now, such as construction works, public liability, employers liability, but at one time I was a team leader in an motor & property claims office.

So, you may well ask, what's the point? Well, the point is that I would quickly spot a broker that is not up to the job. Gary on the other hand is extremely knowledgable about his chosen field. If someone like me thinks he is the man to arrange my car insurances then he might well be the man for you too!

He can be difficult to get a hold of, but it's worth it for that professional advice from a fellow enthusiast. Although I see reference to calls and PMs, I've always had a good response to emails, as mentioned previously.

Andy

bluenosewrx

iTrader: (2)

Your French is quite good, congratulations. prob could not through to you anyway!!!

Suits me!!!!!!!!

Mac

chocolate_o_brian

iTrader: (22)

Well said. As in most (if not all) areas of employment, you should NOT have to put up with abuse from customers or propsective customers.


*pssst - and he drives an Audi (tongue in cheek)

New_scooby_04

iTrader: (4)

Ok,

a) This one should be in the insurance section
b) This thread has run its course now and there's not much point keeping it open.

In closing -and it's probably a fair summary of the opinions expressed in the thread- I've used Gary for several years now. He is VERY busy, and that does mean you may struggle to get though and have to chase him a bit. If that's likely to p*ss you off (furry muff, some people don't think they should have to chase someone for their business under any circumstances) then you're probably best of going elsewhere.

However, when you do get though (and you will with a bit of persistence) you WILL be speaking to a great guy, a fellow Subaru enthusiast and someone who can get you a cracking quote and be there for you should you be unfortunatel enough to need to claim!!

I wouldn't insure my car with anyone else!