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-   -   Anyone else had problems getting through to Gary Moulson (https://www.scoobynet.com/insurance-19/896715-anyone-else-had-problems-getting-through-to-gary-moulson.html)

scoobydoobsteve 12 July 2011 01:17 PM

Anyone else had problems getting through to Gary Moulson
 
Had a nightmare trying to get through to Gary, is he on holiday?

Been trying for 2 days now, need my insurance sorting before end of next week.

stevie1982 12 July 2011 01:26 PM

He is always busy mate, he might be away at the moment. Drop him a pm on here and I'm sure he will get back to you

Jamo 12 July 2011 01:56 PM

have you got the correct phone number? 02082880275 :thumb:

topshot 12 July 2011 02:23 PM

yes i did. Left messages etc no reply. Took my business to sky insurance, Got a great quote and covered in 20mins

Rex93 12 July 2011 02:53 PM

Gary's off this afternoon, he has a hospital appointment....... took a few goes myself yesterday but well worth the hastle though and he sorted me a very good quote....

scoobydoobsteve 12 July 2011 02:54 PM

tryed that number, its just ringing and ringing.

scoobydoobsteve 12 July 2011 03:06 PM

ah that explains it then I will ring back tommorow thanks.

T5NYW 12 July 2011 03:47 PM


Originally Posted by Rex93 (Post 10132560)
Gary's off this afternoon, he has a hospital appointment....... took a few goes myself yesterday but well worth the hastle though and he sorted me a very good quote....

+1

Yes he is always busy. Yes hard can be hard to get hold of but worth it when you do. IMHO

I agree send him a PM on here and he has always got back to me.

Top fella BUT very busy.

Tony

StrikE 12 July 2011 06:20 PM

Tried to get hold of him for 3 weeks & phoned dozens of times, left loads of messages & even talked to the bloke sitting beside him and assured he would call straight back after Gary got off the phone.......... Sweet F all? crazy must only be interested in new policies for the commission!

bluenosewrx 12 July 2011 07:15 PM

Totally agree, i dont buy into this too busy lark, if everyone who phoned and got through STRAIGHT away that company would be in the FTSE 100.

I had been with Gary for last 5 years but could not get through when i got another car, sent PM's phoned etc.

Spoke to someone else and cancelled my policy.Not a good way to do business IMO but some on here will not have a bad thing said about the way They(KM) conduct business.

Get a Assistant FFS.

Mac

andythejock01wrx 12 July 2011 07:26 PM

Have encountered those issues, but always get a swift response to emails (on website).

Try email. Clearly he won't reply if in hospital!

Moley 12 July 2011 07:39 PM


Originally Posted by andythejock01wrx (Post 10133031)
Have encountered those issues, but always get a swift response to emails (on website).

Try email. Clearly he won't reply if in hospital!

Yep, maybe i should ask the local hospital to install a phone line in there for me. :D

Not too busy? Really?

I'm not just here to quote new customers, i'm here to help existing ones.

Unfortunatley with a mixture of holidays and hospital appointment over the last 2-3 months it's been harder to get hold of me than normal.

Fingers crossed it'll be back to normal after next Tuesday.

For every person who complains they can't get through to me there are 10-15 who get straight through (and often comment they can't understand these posts saying it's hard to get through).

Moley 12 July 2011 07:43 PM

Please note, when going through to my voicemail it DOESN'T say to leave a message, it asks to try in 10-15 minutes, as i hardly get a chance to check the messages people leave regardless of the message on there.

Jamo 12 July 2011 07:43 PM

8 years and counting for me with Gary, not always the best quote but you cant always go with the best quote for insurance. how many cars have I had insured with you now gary? :D

Midlife...... 12 July 2011 07:45 PM

Wifey spoke to Gary about our new Citroen and the certificate arrived today :)

Shaun

Paulo P 12 July 2011 07:50 PM


Originally Posted by T5NYW (Post 10132622)
+1

Yes he is always busy. Yes hard can be hard to get hold of but worth it when you do. IMHO

I agree send him a PM on here and he has always got back to me.

Top fella BUT very busy.

Tony

Totally agree with this, a PM always works for me :thumb:

Moley 12 July 2011 07:52 PM


Originally Posted by bluenosewrx (Post 10133004)
Totally agree, i dont buy into this too busy lark, if everyone who phoned and got through STRAIGHT away that company would be in the FTSE 100.

I had been with Gary for last 5 years but could not get through when i got another car, sent PM's phoned etc.

Spoke to someone else and cancelled my policy.Not a good way to do business IMO but some on here will not have a bad thing said about the way They(KM) conduct business.

Get a Assistant FFS.

Mac

When you lasped your policy i was in Portugal.... not much i can do from there.... the pool didn't have a phone or computer.

I do have someone who helps me, he was the one who lasped the policy for you.

+Doc+ 12 July 2011 07:54 PM


Originally Posted by bluenosewrx (Post 10133004)

Get a Assistant FFS.

Mac

+1
I'm also very busy so don't have time to keep trying to get hold of you.

Moley 12 July 2011 08:17 PM

Right then, you've had a rant.... now my go.

I'd challange any of you moaners to find an insurance broker who'll answer your questions/deal with problems at 11.30 on a Sunday night, which i do a lot of the time.

I'd also challange you to find one who is an active part of the Subaru community away from the insurance section, going to meets and even taking clients out for passenger rides on track days.

Some people think it's their God given right to get straight through to me and get an amazingly cheap quote.

Sorry, i'm am only human!!!

It appears that seems to get forgotten sometimes.

I've had people moan that i've gone on holiday (came back to 15 pm's saying ''i know you're on holiday, but....''), and even suggest i shouldn't have a lunch break untill i've rung every message back.

I work my bollocks off trying to help as many people as i can, and i appreciate the positive comments from those who i am able to help.

Recently i've have a few complications with a small operation i had on my arm, meaning i've have to finish early a few days, and have a couple of half days. Unfortunately this has made things a bit worse gettig through.

I was actually advised to take a few days off work to completely rest my arm, but due to my current workload i ignored this advise (what a hero :D).

I then come on here, read these comments, and REALLY wonder why i bother sometimes.

Most people i insure will agree i'm not a normal ''quote and sell'' insurance broker. Lots of people appreciate i am a fellow enthusiast, and we often have chats about each others cars... and i enjoy that.
I'm not going to start being rude to customers and refuse to chat to them.

Also, i'm not just here to sell policies, i'm here to help my clients.

If you want a broker who takes your money, then refuses to help if you have a claim then go elsewhere, i pride myself on my service to existing customers.

I try to find a balance between new quotes and existing customers, clearly i need to try harder with this.

I know it's about taking the rough with the smooth. I can't really moan about the negative posts whilst taking the credit for the positive ones.

Sorry if this upsets anyone, but like i said above, i'm only human.

I try my hardest, but this obviously isn't enough for some on here.

One final point, thank you to those who i am able to help, and who appreciate the work i put in. Your comments are definately appreciated, and make all this crap i get off some people worthwhile.


Gary

Moley 12 July 2011 08:25 PM


Originally Posted by +Doc+ (Post 10133088)
+1
I'm also very busy so don't have time to keep trying to get hold of you.

Maybe you could get an assistant to ring for you? ;)

topshot 12 July 2011 08:27 PM


Originally Posted by Moley_WRX (Post 10133069)
Please note, when going through to my voicemail it DOESN'T say to leave a message, it asks to try in 10-15 minutes, as i hardly get a chance to check the messages people leave regardless of the message on there.

I left messages with your colleagues and still no reply. Maybe other members of the team should take on impreza insurance as quite frankly its a joke.

Moley 12 July 2011 08:34 PM


Originally Posted by topshot (Post 10133146)
I left messages with your colleagues and still no reply. Maybe other members of the team should take on impreza insurance as quite frankly its a joke.

They deal with other markets (CV's, high net worth, fleets etc...), so they specialise in their own fields of insurance.

If you want to speak to one of them feel free, you probably won't get the same price as i'd get you (just like they are better than me with CV's, fleets, etc..)

Jamo 12 July 2011 08:42 PM

if I were you id hold on and wait to speak to Gary ;) ive spoke to a few of his colleagues in the past..... it wasnt the best experience, it was like talking to an insurance company <shudders> not the best :D

Darc174 12 July 2011 08:43 PM

I have been with KM (Gary) for a while now and every time I need a policy change, ie my gf added

It was done with no extra charge.

Also Gary sorted my track day insurance for me with no hassle. The drive on the way to brands my gearbox blew up.

I simplely sent Gary a pm and explained and he canceled the track day cover with no charge, ( all after office hours)

What company does that ?

Keep up the good work

Cheers Gary

Darcy

Jamo 12 July 2011 08:58 PM


Originally Posted by Darc174 (Post 10133190)

Keep up the good work

Cheers Gary

Darcy

Agreed :)

just cheaper next year eh? :D ;)

Wooffy 12 July 2011 09:10 PM

The thing is these days people want everything NOW as that's what they are used to with all the online sites with instant cover etc. Bespoke services take time and from time to time the ball gets dropped or fumbled etc. The upside is you are dealing with someone who knows the cars and is an enthusiast so will get better and more realistic service if you need to claim whereas you get your chain yanked by the bigger more faceless companies who want your money but sure as **** don't want you to have anything come claim time.

As much as I am an obnoxious tw@ most of the time I prefer to deal with people rather than some anonymous call centre.

drumsterphil 12 July 2011 09:15 PM

Had no problems getting hold of Gary recently and he even managed to not laugh when I asked him to quote for something distinctly mundane and shopping trolley'ish.

Great help as usual so no worries from me - some people must just have bad timing... ;)

Cannon Fodder 12 July 2011 09:16 PM

I'd also like to thank Gary for all his hard work on my behalf when it comes to renewal time.

Gary always gets me the best price for a like for like policy, I've tried A Plan for a comparison but they can never beat Gary's renewal price.

I've never had to ring more than 3 times to get to speak to Gary.

It's easy enough to criticise but I personally cannot fault Gary or Keith Michaels. :)

53 12 July 2011 09:27 PM

I have 3 scoobs and they're all insured with Gary, and probably for the same money some of you struggle to insure for one ;)

The guy is a legend, personally and professionally you'll struggle to find a nicer bloke with the same enthusiasm and integrity.

Keep ringing is my advice :)

Terminator X 12 July 2011 09:28 PM

Gary is online now ... send him a PM ffs :idea:

TX.


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