Are you sure?
That seems completly nuts to me?

 

Blimey Mark

Let me know if I can help with anything

 

Well done Mark, glad it all got sorted in the end, shame if you are to sell though, perhaps your confidence will come back when you drive/see her again.

 

absolutely positive, if somethings done under goodwill theres no warranty on it if it does go again cross fingers an hope they have more goodwill at hand but they could just say no straight away even if you are in warranty still

 

No that's not right. Any repair is [ has to be warranted ] in a court of law. We talked all of this through with our lawyers when the API MasterCover warranty was established years ago.

Unless a warranty is limited [ with the customers knowledge and approval ] for value then a repair even under goodwill must have the same warranty value as if the customer paid for the job.

Sale of goods covers it.

We had a taxi driver with a Toyota a number of years back, that had a terminal engine failure 5 months and 28 days into a 6 months warranty, more than once. After the second free engine; IE 18 months down the road from the first sale, we took him aside and mentioned that he was taking the mickey and that we would not appreciate seeing him again......

David APi

 

great news fair play to the dealer in the end

 

Mark,

Really sorry to hear about this, just read this thread after the Facebook post you sentt me.

Glad Subaru have finally relented and agreed to sort/replace the engine under warranty, but lets be honest, it should have been done right from the start!!

As said previously, the small print of any warranty will state that it is void if the car is modified, but its never as black and white as that. If this had been an unusual occurence, then you could maybe see IM's point, but seeing as its happening to any number of the new STi's and is a WELL known problem, which obviously Subaru themselves have admitted given the ECU reflash they carry out, then there should have never been any issue here with the engine being replaced under warranty, replacement exhaust or not!!

Ive owned an Impreza now since 1997 .... a standard turbo from then until 2002, an RB5 from 2002 to 2009 and am very fortunate now to be driving an RB320. Subaru came first in the JD Power survey for reliability and customer satisfaction in 1999, but lets be honest about it, its all been downhill since then.

Subaru seem to have abandoned the group of people that made them what they are/were in the UK. They seem to have no regard whatsoever anymore for the strong and loyal customer base that has built up in the UK. How many people in the past have bought Impreza after Impreza, quite a few I would imagine.

Given the non existant sales of the Impreza hatch, and Subaru's "cut our own throats" policy of trying to become more mainstream, I wonder how long they will remain in the UK market?? .... very, very sad!!

 

Eh don't get that.........does that mean you threaten your customers

 

Even if he does Id trust him over you.

 

Yeah, all the time. We find it works a treat.

" Bring your car in and have it fixed, or we'll break your arms " Works every time.

 

That sort of reply is completely unwarranted :......I'll get my coat

 

 

he modified the car which null and voids the warranty according to subaru terms and conditions, so he's got a car with no warranty on it and gets a new engine put in for free but he never paid for it so if you haven't brought it how can you have warranty on something you haven't brought?
i don't know the ins and outs of it all but if you speak to i.m i'm pretty sure they will say there is no warranty on goodwill claims

 

he modified the car which null and voids the warranty according to subaru terms and conditions, so he's got a car with no warranty on it and gets a new engine put in for free but he never paid for it so if you haven't brought it how can you have warranty on something you haven't brought?
i don't know the ins and outs of it all but if you speak to i.m i'm pretty sure they will say there is no warranty on goodwill claims

 

I'm sure after the warranty work is done Mark will return his car completely to standard and ensure it stays that way until the end of the standard warranty period (3 years / 60K miles)...so after this work is done his current warranty will stay legally in place

I think what IM Group are saying is, look, you modified your car using aftermarket parts which is a breach of the terms of your warranty, but as a goodwill jesture we will fix it this time even though we don't have to...

p.s. well done Mark for kicking up enough fuss to get them to agree to fix it, you have PM

 

Statutory law says that if you work on something there must be a warranty. Not only for the parts fitted but for the workmanship.

IM work on the same basis that many large concerns do, ignore it and make life difficult, prevaricate long enough and it'll go away.

I had one of their recon engines a few years back 'cos we were in a hurry, backed up against a wall and " we took a chance " The short motor was crap, some idiot had forgotten to tighten one big end up which rattled from the very moment the fitting garage started it up.

I had to pay for another short motor "whilst IM investigated " eventually after 9 months and many calls to the supplying dealer - who always supported me - but said; " it's IM, what can you do ? " I got back the cost of the short motor.

Nothing for the labour content, nothing for the gaskets set, nothing for the inconvenience, nothing for the transportation, nothing for the fitting garage's charges.

You could go to court and almost certainly win under merchantable quality laws. BUT, it is IM and they have departments to deal with that. I have a business to run and don't have time to fight.

That is what they work on. I stress not just IM, many large corporations do it. Try British Gas, BT, British Airways etc., etc.,


David APi

 

***** UPDATE ******

Just got off phone to technician at AMC

Pistons 2 & 4 are ****ed!!!

He said all the bores are fine, turbo and everything else is all fine

So he's ordered the rings, pistons etc needed



I'm still not convinced as there are no re-flashes for the PPP ECU and I had heard DET the day prior to the smoke starting.

Running optimax so best fuel (RON) that I know.



What more can I do???

 

i do hope there changing ALL the pistons etc, i've seen in the past a cheap repair that ONLY replaced the damaged ones.

 

There's the answer! Optimax disappeared about 4 years ago, you've run it on really stale fuel Seriously, this has been a s**t episode with only a reasonable outcome.
If it's only a couple of pistons that will be replaced I reckon it's a no-brainer - drive it gently while it's up for sale! You're never going to have the same confidence in it as a performance car, so you need to move on.

JohnD

 

Failed or failing Maf ??

Overwrite the PPP with Tek 3 and be done with it. At least it'll have a 'proper' map that takes account of your car and all of your car, rather than a PPP which is a one-size-fits-all deal.


Good Luck David APi

 

Tell you what David, I'll hold um while you hit um..

 

David - do you reckon the cars are fine with a custom map then?
Does that mean that there "really" isn't a hardware issue?

 

If he hasn't paid anything towards the engine he gets no warranty on the goodwill, the warranty will go to I.m as it's them that have paid for it not him.
Sale of goods is exactly that a sale, so if no sale has taken place I.e he hasn't paid for it then it doesn't apply

phone I.m and ask if they give warranty on goodwill

 

But.......

They have to make that clear(no warranty on goodwill) otherwise that has to be illegal.

i.e. There you go, here's a new engine - If it works it works if it doesn't good luck
And I "hope" we fitted it properly, but as I said - good luck.

 

They have to - it's the law. Even the mighty IM aren't above the law.

And as Urban says - what is to stop someone doing a goodwill repair very badly and making the customer even worse off ? You cannot simply walk away from any obligation.

" Sorry mate we bodged it on purpose, but you can't touch us 'cos we did it out of goodwill and you didn't pay for it."

The payment or goodwill or whatever is irrelevant. As soon as any company accepts a repair, under guarantee, under whatever circumstances, they accept that it has to be done properly and supplied with a warranty.

As I said above, it is the law of the land.

David

 

Christ just buy some proper pistons (& rods) and go for 400 bhp !

LOL

dunx

 

The workmanship would be covered by the dealer I.e if they left a nut loose that then done the engine as that's bad workmanship but if it goes again By a problem that's not badworkmanship Subaru are within their rights to say no as it was done under goodwill not the normal warranty unless he buys the engine.

 

if ure a delicate, sensitive, easily upset, wee flower dont read any further

I find some of the content & statements on this thread all very strange...
to start with Subaru are (or used to be) in the business of producing High Performance Cars.. i.e. Impreza's that were MODDIFIED WRX's back in the mid 1994 in Japan by SUBARU TECNICA INTERNATIONAL (STI) and low and behold we got the SUBARU V1 STI..275 BHP and a top speed (minus limiter) of approx 150MPH.. Colin McCrea then a few short year later as we all know won the WRC in won.. All be it in a slightly more MODIFIED STI... so what in the fiddlers **** is wrong with everyone here, including Subaru? the whole point of owning an STI is that you buy a Car that goes like a **** Rocket when u drive it, and since you can't(or shouldn’t) "drive it like you stole it" unless you have it on a Track etc what the bloody hell is the point of owning one them in the first place.. to show off , whilst Sunday driving
so for Subaru (IM) to state or be allowed to state that driving it on a track will invalidate your warranty is **** NUTS, and furthermore why its even allowed to be in the warranty clause is beyond me. who the hell oversees these kinda legalities on behalf of the public, the tooth fairy???? ffs
Watchdog me A_Rse.. mayaswell be a Teacup Chiwawa
SUBARU might as well JACK in Building performance cars altogether... if they cant afford to hire the best engineers and technical minds, they should bloody well sell up and pack it it....Customers complaining of soft engines, or chocolate pistons, soft gearboxes, or badly design Maps, and on and on...these engines, gearboxes maps etc should be near bulletproof at this stage and its not like they don’t spend the money & time on R&D on new cars ..so what’s the problem..
There's people on this site that have MODIFIED Subaru's STI MODIFICATION on classic and have them running double the Horsepower and no with no problems with their own R&D..Racing them at TOTB competitions and Hill climbing with them etc., etc...
surely the millions Subaru spend on R&D cant even be compared in this regard, so why the c_r_a_p, second rate substandard internals their running...
Treating Valued and Loyal customers and Fan's of Subaru like Dirt..Totally unacceptable.. but as long as we keep the stiffer British upper lip and say nout and don’t make a bloody hullabaloo like they do in the US nothing will change, IMHO.. take the Porsche issue, the Yanks got their car pulled off the road (on the seat belt fault) now Porsche itself has pulled them today worldwide. no messing with the Yanks
Subaru used to be world leaders in producing High Performance Cars , now ffs people Volkswagen have passed Subaru out, building the Bugatti & the Audi R8 5.2 litre V10 525 Bhp, Citroen have won the WRC kicking Subaru's ***(Seb Loeb driving of course) Peugeot, Mazda, Miti, FoRd... Subaru are going backwards here..
If Subaru are intent on building family cars and produce cars for middle classed yummy mummies, middle-aged retired oul fellas to sit in the driveways till Sunday to wash and polish... then buy a People Carrier or a Jag..if u wana polish and buff something then polish ur n_ob.. for jaysus says who in their right mind would fork over the money for a new STI and then drive it like MISS DAISY going for groceries on the weekends... gently gently incase i might blow the engine...

Totally defeating the whole concept of designing, producing, owning, and driving a High Performance Car

Subaru if your Watching and Listening...Wise up or ****


<edited by Webteam - removing swear words>

 

My eyes

 

Exactly