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7500 miles done, engine gone, Subaru saying warranty is invalid

Old Apr 23, 2010 | 01:16 PM
  #91  
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Originally Posted by rb5 286
this is a huge worry and even more so that IM/Subaru UK do not seem to want to address this responsibly
But they can be made to
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Old Apr 23, 2010 | 01:24 PM
  #92  
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Reminds me of the nakasil problem BMW had.

Unless/until you can prove something like that (trading standards??) i think the exhaust might screw this up for you.

As a company i wouldn't think subaru are doing that well right now and a recall for a new engine would mean every single car coming back something i guess they just don't want to do.

5t.
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Old Apr 23, 2010 | 01:24 PM
  #93  
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Originally Posted by Butty
PSL - guessing numbers again . Facts not fatuousness would be a more useful contribution from you for a change.
Give me the facts then, Butty ....... I get fed up with people saying that the Impreza has a chocolate engine without putting it in context!

How many have been sold, how many have gone bang, how many were modified in any way?

I was speculating as to the numbers as a bait to try to extract the real numbers ...

Not everyone with an Impreza comes on here, even on here the failed engine numbers are small in comparison to the total owned.

Yes, it shouldn't happen .... but then neither should lots of things happen - but do .... Subaru seem to have sorted out most of the issues perfectly well.
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Old Apr 23, 2010 | 01:28 PM
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Originally Posted by pslewis
Subaru seem to have sorted out most of the issues perfectly well.
Apart from sorting out why standard engines have gone pop to start with.
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Old Apr 23, 2010 | 01:36 PM
  #95  
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Originally Posted by Blue Dragoon
Does PS Lewis work for Subaru/IM?
WHY?

I speak common sense .... sometimes people have issues with that .... a modified car is an unreliable car - everyone knows it and that's why warranties are voided by changes made by the customer.

Like I said, I'm sure Subaru will come good on this particular issue .... but, the black and white legal case is well understood - the warranty comes with conditions which need to be adhered to.

That does not prevent a claim in the Small Claims Court for a defective product .... but, the judge will have no understanding of whether an exhaust change would have a bearing on the failure. You need a secure Engineers report to back up your stance. Ask Subaru why the CAT Back Exhaust is responsible for the failure.

They will settle out-of-court ... large companies always do.

But, it should never be forgotten that messing about with a car is folly ... buy the car you want in the first place!
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Old Apr 23, 2010 | 01:42 PM
  #96  
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i just cant beleive that a brand new engine can fail after 7500 miles!!

that is an absolute joke.
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Old Apr 23, 2010 | 01:47 PM
  #97  
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Originally Posted by pslewis
Give me the facts then, Butty ....... I get fed up with people saying that the Impreza has a chocolate engine without putting it in context!

How many have been sold, how many have gone bang, how many were modified in any way?

I was speculating as to the numbers as a bait to try to extract the real numbers ...

Not everyone with an Impreza comes on here, even on here the failed engine numbers are small in comparison to the total owned.

Yes, it shouldn't happen .... but then neither should lots of things happen - but do .... Subaru seem to have sorted out most of the issues perfectly well.
It's so bad in the US that Subaru have issued a recall on the 2.5 engines in the WRX and STi.

http://forums.nasioc.com/forums/show....php?t=1695936

No doubt you'll blame the "fat yanks" for their problems by overlaoding their cars

Pete, are you trying to say that unlike Toyota, Subaru are hiding problems and not fronting up? The engine is pushed to the limit on spec and is not doing well.

I have not heard of JDM 2.0l hatchs have gone bang.

I can understand your brand loyalty but take the rose tinted spec's off and realise Subaru UK/IM are on their uppers and if they are not careful it's bye bye Subaru UK.
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Old Apr 23, 2010 | 01:49 PM
  #98  
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Originally Posted by pslewis
WHY?

a modified car is an unreliable car - everyone knows it .
here you go with blanket statements again... Not all modded cars are unreliable.
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Old Apr 23, 2010 | 01:53 PM
  #99  
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Well, well ... if there has been a re-call in USA there should be one here ... I was going to buy a new Subaru - this is concerning me now - but what else can I buy?
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Old Apr 23, 2010 | 01:53 PM
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Originally Posted by fivetide
Reminds me of the nakasil problem BMW had.

Unless/until you can prove something like that (trading standards??) i think the exhaust might screw this up for you.

As a company i wouldn't think subaru are doing that well right now and a recall for a new engine would mean every single car coming back something i guess they just don't want to do.

5t.
Yeah, but in reality not that many have been sold in the great scheme of things
You'd have thought it would have been cheaper in the long run to recall whats out there and fit stronger pistons?
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Old Apr 23, 2010 | 01:54 PM
  #101  
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Originally Posted by Simon C
here you go with blanket statements again... Not all modded cars are unreliable.
Ignore him - he's just trying to wind you up
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Old Apr 23, 2010 | 02:03 PM
  #102  
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at the end of the day, you mod the car you void your warranty and a cat back is a more significant mod than changing the oil

Its a shame sure, but thats it, man up

Plus, really, subaru have no idea how the car has been driven do they and they have to assume it could have been raped, why should they think otherwise, dealer is always going put more emphasis on the state of the car as they see it rather than what joe bloggs tells them about how he's only driven it to tescos and it popped reversing in a multi-story car park
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Old Apr 23, 2010 | 02:33 PM
  #103  
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Bad news Mark.

Hope it all gets sorted for you.
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Old Apr 23, 2010 | 02:36 PM
  #104  
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JRFRACE

I also put some stickers on my windows, mudflaps, carbon wrapped my front grille too


i guess that these also invalidate my warranty too
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Old Apr 23, 2010 | 02:36 PM
  #105  
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JRFRACE

I also put some stickers on my windows, mudflaps, carbon wrapped my front grille too


i guess that these also invalidate my warranty too
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Old Apr 23, 2010 | 02:40 PM
  #106  
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Originally Posted by JRFRACE
at the end of the day, you mod the car you void your warranty and a cat back is a more significant mod than changing the oil

Its a shame sure, but thats it, man up

Plus, really, subaru have no idea how the car has been driven do they and they have to assume it could have been raped, why should they think otherwise, dealer is always going put more emphasis on the state of the car as they see it rather than what joe bloggs tells them about how he's only driven it to tescos and it popped reversing in a multi-story car park
That's the point I tried making earlier. It doesn't matter wether or not the exhaust caused or didn't cause the failure, the point is by the very act of putting it on the car the warranty was voided. Now if the OP had cleared it with the dealer then I doubt he would be in the dire straits he is now. ****ty situation to be in I know but such is life. You have to declare any mods to your insurance company and a warranty is just another form of insurance.
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Old Apr 23, 2010 | 03:00 PM
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Originally Posted by pslewis
Well, well ... if there has been a re-call in USA there should be one here ... I was going to buy a new Subaru - this is concerning me now - but what else can I buy?
Talking of one particular US recall - bugeye fuel hoses leaking under the inlet manifold - why was this never issued in the UK for an obvious safety issue?
Even this winter there were several SN thread from bugeye owners still having this problem and having to fork out £400 to be repaired at a dealers, when in the US it was down as a FOC warranty job years ago?

Is there no requirement by VOSA to be supplied warranty or repeated repair data from car manufacturers so that it force recalls; or is VOSA just another quango that has its head in the sand?
If VOSA had such data on 2.5 2006/07 head gasket or 2008/09 piston failures then would it force IM into a recall, or are they just one happy family ?
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Old Apr 23, 2010 | 04:28 PM
  #108  
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In that case, Subaru UK are taking the pi55 out of UK Owners ..... but, that's hardly in their interests is it?

They are losing sales as it is without getting a reputation for selling dangerous/unreliable vehicles .......

I do struggle to believe that Subaru cars are any worse than any other Marque ... indeed, they have a reputation for being far better!

Certainly, my Impreza has been a supreme example of how a car should be built ... but I haven't messed about with it, I haven't tried to make it into something it isn't, I bought the car I wanted. All it has is a backbox change.

Did the car under discussion here have a re-map?
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Old Apr 23, 2010 | 04:49 PM
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Pointless repeating any of the above, but what really boils my beetroot is that dealers in the US of A are able to supply and fit all manner of tasteless tat or tuning mods and provide warranty cover as well.

GB is a joke.

dunx

P.S. If you drive on the road, as would on the track, then you deserve to lose your licence

Last edited by dunx; Apr 23, 2010 at 08:49 PM.
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Old Apr 23, 2010 | 04:58 PM
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The decision whether to recall or not is one made by the accountants. Number of cars sold x cost to fix the problem vs. likely level of failures and financial impact in terms of legal action. The legal system in the States must have some bearing on this.
I was stunned when on a US Subaru site recently that many owners are getting their wiper blades replaced regularly under warranty – I can’t really see that kind of thing happening over here.
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Old Apr 23, 2010 | 05:28 PM
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Originally Posted by pslewis
Well, well ... if there has been a re-call in USA there should be one here ... I was going to buy a new Subaru - this is concerning me now - but what else can I buy?
There are loads of good performance cars out there. If you want the assurance of 'Japanese reliability' (I'm not so sure anymore!) look at the Mazda 3 MPS It's a cracking car.

JohnD
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Old Apr 23, 2010 | 05:35 PM
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One word 'Watchdog' ! All you owners who have had trouble get together, contact the Beeb and let Mrs Robinson get her teeth into Subaru and the importers.
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Old Apr 23, 2010 | 07:50 PM
  #113  
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Originally Posted by Blue Dragoon
Does PS Lewis work for Subaru/IM?
No - he is just a know-it-all troll, who likes the sound of his own voice.


OP: warranties are legally enforcable. Id advise you to take legal advice: as youve already stated the exhaust, from the catalytic convertor backwards, is a consumable item, so theyre on a hiding to nothing.
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Old Apr 23, 2010 | 08:00 PM
  #114  
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Originally Posted by JohnD
There are loads of good performance cars out there. If you want the assurance of 'Japanese reliability' (I'm not so sure anymore!) look at the Mazda 3 MPS It's a cracking car.

JohnD
You are right ... there are many options out there now - sadly, as I would love to stay with Subaru
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Old Apr 23, 2010 | 08:11 PM
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Originally Posted by Butty
Talking of one particular US recall - bugeye fuel hoses leaking under the inlet manifold - why was this never issued in the UK for an obvious safety issue?
Even this winter there were several SN thread from bugeye owners still having this problem and having to fork out £400 to be repaired at a dealers, when in the US it was down as a FOC warranty job years ago?

Is there no requirement by VOSA to be supplied warranty or repeated repair data from car manufacturers so that it force recalls; or is VOSA just another quango that has its head in the sand?
If VOSA had such data on 2.5 2006/07 head gasket or 2008/09 piston failures then would it force IM into a recall, or are they just one happy family ?

mine is leaking as above why should i pay 400 quid when the yanks get done free gonna report it to vosa i know another member has done this and vosa are having a meeting with subaru uk awaiting outcome
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Old Apr 23, 2010 | 08:14 PM
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Originally Posted by GC8
No - he is just a know-it-all troll, who likes the sound of his own voice.
Oi - don't put the guy down - you are forgetting he's fluent in bollox and several other languages.

Last edited by StanS; Apr 23, 2010 at 08:16 PM.
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Old Apr 23, 2010 | 08:30 PM
  #117  
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The Engine failure did happen to my cousin's very low mileage hatch STi, Which subaru also refused to warranty, but somehow he did managed to fix it under the warranty and sold the car back to subaru

Now he bought a STi 8 Spec C and happy ever after!!!
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Old Apr 23, 2010 | 08:31 PM
  #118  
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Cat-back or not, this engine is less than a year old and has hardly done any miles! No excuses for it going bang, subaru should fix it without batting an eye lid.

Ironic given that their reputation for customer satisfaction used to be exemplary. Mercedes-Benz have in recent years had had appauling customer satisfaction ratings, and yet when my mum's 8 year old E320's engine went bang at 58k miles, even though it years out of warranty, after a just a letter and a couple of calls MB Uk took the vehicle in and rebuilt the engine as a goodwill gesture.

So Subaru really shouldn't be twiddling their thumbs on a new car like this, no way. Good luck mate, hope its sorted by them (I'm sure it will be..)
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Old Apr 23, 2010 | 09:10 PM
  #119  
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The warranty on my Hawkeye was voided as I.M had photographic evidence of it being used on track, so not everything PS Lewis says is bull !
Hope the original poster gets his fixed under warranty as there is clearly a problem with the engines or mapping on STI hatchbacks.
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Old Apr 23, 2010 | 09:33 PM
  #120  
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Is this just an issue on th STi or does the WRX have the same problem?
Also, is there any way to tell its going to happen? My 58 STi which I bought new is now on 14k and 'touch wood' fine. Don't know if its been flashed - only time it went to the garage was for its 1st year service last September?
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