PaulC555

no because no money has changed hands therefore I havent been ripped of...what I do object to is the fact that what you pay very much depends on what mood the operative is in when they talk to you....this is total dishonesty in my opinion.....the variations seem to be from completely free to £149 + £60installation......how can this be fair...I have been with Sky for over 10 years now...but am going to cancel after this fiasco...apologies if you feel this offends your employer...

hectic

Paul,.. in truth.. I could honestly GAFF..
I work to live not live to work, its a job, nothing more.. pays the bills yadda yadda..

oobster

As Kevin says Paul, just cancel - go through with it if you have to. I doubt they will let you cancel without offering you Sky+ for a decent price but if they don't care then proceed with the cancellation. Then just sign up again.

P.S. We've had Sky+ for over a year now and it's the best invention in the world since the telly was invented!

PaulC555

Andy I was sure that you couldnt cancel then sign up as a new customer, because you have had sky at the address before...to be honest we did this by mistake about 6 years ago when we moved...we cancelled as we were not sure when our house would be ready for a sky dish again....when we tried to sign up again as a new customer they went ballistic.....saying that if you had been a customer you were not entitled to the "new customer" offers...it was our mistake at the time.....so I presume the same would apply now...if we cancel...and leave if for a month....we cant sign up as a new customer again.....

ScoTTyB

There is no better feeling than phoning up sky, getting all the bull about free this and that and still cancelling hahaha.

ScoobyDoo555

Hectic,

Believe it or not, but I do actually get what you're saying. However, firstly, I think it's a little bit unfair to label those who feel that they have been unfairly treated by Sky as "numpties". The apparent apathy towards your job just goes to show how badly SKy must treat their employees (you're not the first person who has given the impression of not "GAFF" ) - so both the customers AND employees seem to be getting a raw deal!

As stated previously, the impression of being ripped off can purely be put down to that SKY's profits and sustainability come from it's customers (like any other business) - surely IF there's a dividend to given to the customer, then it should be based on a level playing-field - not as people have said, based on how enthusiastic the customer services representative feels about their job that day.

With exception of one post (IIRC), nobody's complained about the quality of programming - personally, I actually value my Sky package, but my "arguement" with Sky was that due to shift work (truthfully), I missed most of my programmes. BBCi player has come to the rescue on that one, but when you start looking at the price of sky+ compared to a DVD/PVR and freeview (even FreeSat), if you don't have the premium-based channels, it's becoming an expensive luxury.

I don't expect you to comment, as by your own admission, you're not overly bothered , but perhaps some people (and I'm sure there's PLENTY who try it on) do have genuine, and reasoned comments about this.

Certainly not "numpties" - bit unfair tbh.

Dan

PaulC555

wish i could have put it like that in the first place....
ta....

debbiesonic

iTrader: (7)

You can sign up as a new customer as long as you don't use the exact name again. i.e. If you were on their account as paul, use your initial instead of full name, or vice versa. Or use your wife's initial. It's a bit stupid i know............ But it works, and you can make great savings as a new customer!

hectic

fella... my take on this is one of being around sky for a length of time, i have seen many changes to both customers and the staff..the amount of times *we * (as engineers) get called muppet/dish donkeys/numpties etc on oh, so many forums, wears eventually...(even to the point of if im away on holiday and someone asks what i do for work ill tell them im a bus driver or something , just for a quiet life ,because its usually , "oh, I got sky at home , the guy that fitted it.. blah blah.. the times ive phoned cust services .yadda yadda"... the demands of the job today are so differnt even from three/four years ago, mainly done to this Americanisation of everything nowadays in so much as 'Health and Safety' (or being **** scared in the companies case of anyone suing ) there are so many jobs now that i would do easly four years ago, that I cannot anymore, which impinges on my bonuses , day, relationship with customers etc.

Seriously, if I 'wasn't 'bothered, Id go work somewhere else... but even when we're on site and have explained something for the umpteenth time, we STILL get the "well why can't you......."

SO if I offended you with the 'numpty' comment, I sincerely apologise , but i suppose I , like most people will, eventually end up tarring everyone with the same brush

HTH

John

Allan

iTrader: (1)

The thing that I find most anoying about SKY is the inconsistancy. You read so many stories about I got this, I got that, I got it free......look at this thread as an example.
I held off from getting SKY+ for this very reason and thought I had got a good deal at £59, although obviously not as good as some. No option here, can't get cable, and freeview is rubbish signal quality.

And I've got to replace a brick after the install

hectic

how long you had sky ? you should have let them know about the brick burst.
its something that sky are aware of and wil get put right

ScoobyDoo555

John,

I wholly understand where you're coming from I'm also in a technical vocation, and the general lack of appreciation and respect from Joe Public is outstanding Didn't know which sector of Sky you worked for - for some reason I assumed it was customer services

FWIW, no offense taken either

Dan

hectic

nahh fella.. for my sins Im one of the poor sods in a kitted out van, that gets given greif, and also escalated calls, i.e, ones where theres customer complaints and the brown stuff has already hit the fan

Allan

iTrader: (1)

I've been a customer for over 11 years.

Didn't tell them about the brick as I didn't want them making it even worse. He was drilling another hole for the second cable, he should have removed the original cable and simply opened out the existing hole by drilling from both sides. He just blasted another hole through from the inside, blowing out half a brick.
He then stuck a plastic cover over the hole attached with a couple of spots of Silicone, which had no chance of staying there. I assume the cover is standard equipment on his van for such emergencies

I'll chop the brick out properly and mix the mortar to match.

Allan

hectic

brick burst plates as they are called are part of the standard engineer kit. as so should be a 14mm drill bit long enough to go through your wall and YES he should have just removed the existing cable and redrilled (using the larger diameter bit)
if you had phoned sky, they would have payed for a bricky to put it right for you .

gotmashed

Phone them up tell them you want to cancel when they ask why tell them you work shifts and are missing half the stuff you like watching you will get it for free if you hold out and not take there offer of £40

5cby

well thats me fkcued then as my wife rang today to enquire about sky+
and gave all the tosh about missing programs due to night shift and so on
only to be told no chance of a sky+ box unless we pay up
well looks like some 1 else can have my £62 a month then
unless i get a call back asking why ive cancelled and they change thier minds

is virgin media any good nowadays or bt vision???