B-B

So whose court is the ball actually in at the moment?? Are we waiting to hear your latest correspondence TO Currys or their response to one of your letters?

pslewis

Well, I have sent a letter to the Credit Card Company claiming from them.

I have a letter from CURRYS saying, basically, they have done all they are prepared to do.

Just finished a letter back to CURRYS showing them how reasonable I have been ... their defence seems to be that they offered to take the TV into the workshops for 'assessment' which could take up to 28 days and I declined.

I have pointed out that 4 Engineers have been to my home to test, evaluate, inspect and assess the TV.

I have responded by saying that I offered to take another day off work if they could send the workshop person who will make the decision to my home - no equipment needed except a tape measure, they refused.

I have offered, at my own expense, to return the TV to the place of purchase or to take another day off work so that they can collect it at their convenience.

The Judge will want to see that I have bent over backwards and then gone further to settle the dispute ...... CURRYS will appear unreasonable if they don't accept the fault as a fault.

The 6 month thing has put the ball into my court now, in the eyes of the Law the fault exsisted at the time of sale - they offer a 14 day money back exchange.

gpssti4

iTrader: (6)

Good luck Pete - keep us informed. I'm sure you will anyway.

Jamz3k

i finally got my replacement xbox elite after 6 weeks of waiting as i've had 4 xbox 360 premiums go faulty in less that 10months. It took me to start shouting my mouh off in the middle of the shop before they would actually do it giving me such excuses as:
We can't do that
We didn't tell you, this could be done
We don't have any
We etc etc

After about half an hour of arguing with some smart arsed staff member they finally gave in. PSlewis just go in to the shop and make a scene its the only way you'll get anywhere imo.

I hate when idiots in Curry's tell you lies, i bit my tongue but i really wanted to go "mate i work for your competitor and have been the deputy manager of said shop for over 2 years, STOP TELLING ME LIES I KNOW MY CONSUMER RIGHTS!"

chocolate_o_brian

iTrader: (22)

maybe you should have gone into currys with your comptitors inifrom on. thay way they would have expected an argument

oh, dont forget your nametag

Jamz3k

Currys in my opinion are scum of the highest order who only employ scum. Untrained arseholes! i guarantee if any of my staff did this to a customer i'll have them castrated and i'd make sure the customer got a very very handsome deal with it coming out of my staff members wages! But thats the difference between a good shop that uses word of mouth rather than fancy advertisements to get business.

I will now never shop in Currys or PC World ever again, i actually prefer now shopping in Locally owned business as the service i have recieved from them are better even if you are paying a slight premium!

PS have a ever mentioned how much i hate DFS.......

chocolate_o_brian

iTrader: (22)

ah, but you see the majority shop at these massive franchises, because of the adverts and the prices. youll have to agree, a shop like currys who buy in bulk can offer products at lower prices than say an independant who buy a couple at a time.

this is what gets people, me included (in the past)

pslewis

I'm inclined to agree - it takes something like this to make you really, really want to buy from your local shop, where they will treat you well ..... yes, the cost will be a few hundred ££'s more - but you can actually talk to someone face-to-face and get problems sorted out man-to-man.

I have learned my lesson - please, everyone who reads this, do NOT give Currys, Dixons or PCWorld any custom if buying a high value item (or any item, in fact!) ........... I know it's difficult as they are often cheaper - but heed my experience posted above .....

They WILL treat you like dirt if anything goes wrong ........

Tart Man

In my opinion I don't think such a retailer exists. Sure a local might bgive you better service, but they work overheads which are just as tight. So in cases of repeated problems or issues that leaves them at a disadvantage. A independant retailer can fob you off just as easily as a big chain retailer.

I had this happen with a TV I bought a while back. Something inside the TV was loose and vibrated/resonated during ceratain programs caused by the built in speakers.

I was accused of having it too loud (the fault was present at very low volume, it actually seemed to get get better at high volume, but that's because teh volume drowned out the vibrations ).

And after a number of vists the fault was not rectified. And I was continually fobbed off.

I gave up in the end and fixed it myself by blobbing silicone on the all the clips that hold teh PCBs, speakers and whatever gizmos was inside the thing. And made a note to take my custom elsewhere.

Leslie

Perhap's you should start a shouting match in the shop Pete and fall on your back banging the floor with your fists and heels while screaming!

Les

4X4BOB

You shouldn't have bought the LG based on how it looked in the shop, they are NEVER set up right by the numpties who work there.

I used an independant for evaluation and then bought off the internet and saved a fortune.

SAMSUNG LCD

pslewis

Cheers Bob ..... I don't really care what I bought now - I just want my money back and then go buy another (maybe even LG) for Xmas

I will go over the TV with a fine toothed comb for any inperfections.

I had a friend around last night and asked them if they could see anything wrong with the TV ..... they looked and said "NO" - but, when I turned the TV onto a blank black channel they said "Holy ****, I can see it" Then they could see it all the time on a normal program.

And thats the point really ....... it is a minor error until seen and then it's major!

4X4BOB

I'd been advised by the retailer to avoid Pioneers and LG's, partkly due to the number of customer complaints and partly due to how they treat the smaller retailers when there's a problem with the TV's.

He advised I buy either Panasonic or Samsung and I went for the latter but I bought it from Audio Visual Online | Audio Visual Equipment | Audiovisual Equipment Online and saved a few bob!

Bob

pslewis

Pioneers get a pretty good press, didn't know they were considered faulty?

SamSung were always the Lada of the Electronics world, in the same class as Alba, Bush and Beko ..... maybe they have come on in the flat panel world?

ChrisB

Don't know about this year's figures but in 2006, Samsung were the world's largest LCD manufacturer.

Tart Man

Yes, Samsung were one of the top LCD manufacturers (typed whilst viewing a Samsung LCD monitor ).

Not sure where they lie since Sony et all have upped their game (If you remember a while back, Sony flat panels were no better performing than bargain basement stuff, except for the higher price tags).

Still its only LCD, which most of us already know aren't any good for large screen TVs. Pity the market keeps getting duped by them.

Dracoro

If LG are to be avoided, that means about 90% (or whatever the figure is) of TVs are to be avoided since LG make them for other manufacturers.

Go Pioneer if cash rich, or Panasonic if you want quality and VFM or chance it with one of the others.

It's a no brainer for me, Panny 42 inch plasma with stand at £750 and 5 year guarantee. Easily better than most of the competition, I too compared them instore like Pete and the Panny was much better than the LG. You need to get them to play around with settings, Panny is set with "Dynamic" picture mode by default which is crap, use normal or cinema setting and it's excellent.

Anyway, back on topic, get on and reject the TV or let them have it back to fix. You say they'll take up to 28 days etc. According to your post, you've already wasted SEVEN weeks on this already, 3 weeks on this post already. The goal is to have a correctly working TV in your house, not being "right" or making a "point", these aren't that important in retrospect are they? That said, I can see that Currys are being crap, need to bang them on the head.

pslewis

Not sure I have to accept a repair now ..... and I don't want to either! One of their 'Tech Guys' said that a new Panel is essentailly a new TV - and thats what would happen.

If it's to be a new TV then they can take mine away when they deliver and set-up my new one NO bollox like taking it in for 28 days!

And on the time aspect, a judge will want to see that I have desperately tried to resolve the issue over a reasonable period of time .... the more time I take, the more time off work, the more letters I write all goes to show that I am bending over backwards.

The case will be won or lost on whether I can show, on the balance of probabilities, that CURRYS have been obstructive, restrictive and unfair ..... well on my way to that then?

4X4BOB

I always thought Pioneer were good...

But the dealer has had more problems with Pioneer and LG than any other make.
I've since learned that the TV my Bro' in law had problems with and had to take it to the manufacturers repair place in Bradford and leave it with them for several weeks before having to drive back there and collect it was . . .
A Pioneer!

And his mate is having problems with his 8month old LG with several fecked pixels. He wants it replaced but all he's been offered is a repair which means being without a TV for 4 weeks!!!
He was told "you should have taken out an extended warranty if you wanted a loan TV while yours is in for repair" WTF!


I did a fair bit of research on the AV forums and the Sammy gets good reviews online and in the the AV mags I've been reading (on a par with the Panny!)

pslewis

8 month old goods are considered as having developed a fault after the sale - hence no refund.

Goods under 6 months old when a fault is notified are deemed to have had that fault at the point of sale - and can be rejected for a full refund.

And thats where I am ......... awaiting response from CC company and also another response from CURRYS - the worst thing that could happen is they say that they will repair it ........ I don't want that option, I want all my money back!

They will be able to re-sell the TV for £500 declaring the pixel.

Our local Electrical Retailer had a TV in when I was looking with a dead pixel in the corner (I actually couldn't see it!) - anyway, it was half-price!! If a certain defect like this is acceptable why would they sell at half-price?

G00ner

When my Panasonic 36" CRT went **** up about 6 weeks out of warranty (I declined to extend it at the time).
The set went back to where I brought it from (a small local retailer) and after 2 weeks Panasonic told the dealer that the faulty part was now obsolete and to give the customer a full credit note for a new Panasonic equivalent model.

Very good customer service I thought and have always brought Panasonic since, although I did get a Sony 50" last year because it was on offer.

Swen6

My brother had an 42" LG and it went wrong within months, got his money back and went and brought a Samsung. Think he was with Comet though.

pslewis

Sadly, I'm with CURRYS and they won't give me diddly squat

pslewis

CURRYS Customer Services have sent me this:-

""Please see the table below which sets out acceptable levels of
pixel failure according to Intrenational Standard shown.

However, I understand that the colour and screen position of
has some bearing on the issue. I hope that you find this table useful.
If you require any further assistance may I suggest that you contact
LG direct on telephone number 08706075544 or our own Tech Guys
on 08706070793.

If you require any further assistance please do not hesitate
to email us.

Kind regards

Currys Support



Standards for TFT Pixel Failures
To regulate the acceptability of defects and to protect the customer, DSGi follows the International Standard (ISO 13406-2) that regulates the manufacture of these products.

The table below shows the allowable number of malfunctioning pixels that are acceptable within this stringent standard. Depending on the native resolution of the TFT the total number of allowable malfunctioning pixels changes, however the number of malfunctioning pixels per million pixels remains the same at 2 malfunctioning pixels per million visible pixels.

------------------------------------------------------------------------

I'm pretty sure that this ISO Spec does not remove my Statutory Right to have goods of Satisfactory Quality. However, it will be what they rely on in any litigation procedures I guess?

A flashing ligthouse of a pixel is cleary more serious than a black dead one?

logiclee

No your purchase was from Curry's it is their responsibility.

Yes and Yes if you go to court.

Cheers
Lee

pslewis

How the hell am I going to carry the TV into court - and will I have to take out special insurance??

speedking

TFT = LCD Although they may use the same criteria for plasma of course.

I would be more worried about getting the TV home once the neds have clocked it. Big Dave is your best insurance policy

Dead pixelsFrom here November 26, 2005 - 03:23 pm I know its a couple of years old, but I doubt the manufacturer's have amended their approach to warranties.

Good luck.

pslewis

Interesting, and thanks for your input

Dead Pixels are acceptable I would say? - if black .... A Bright Green Flashing one is not, I would hazard a guess?

Although, that said, a black screen shows it amazingly well and anyone would say it was unacceptable ........ on a light/bright image it disappears at viewing distance and a football match is fine too as the pitch blends it well

mart360

So they sent you the standard.

did your tv meet or fail the standard?

if it met the standard, then you may be onto a looser,

however if it failed the standard, then your in the clear.

You have two options,

accept the "REPAIR", or go to court.

If you go to court, you will have to prove on balance that the defect renders the set unusable.

As your a pensioner, they may say your at home all day, so your viewing is balanced between day time and evening, and so you see a wide spectrum of programmes, to which the fault may not be visible.

However if you work full time, your viewing is done mainly at night, therefore your exposure to the tv is less, so you may watch a lot of DVD,s, which have lots of black screens for credits etc.

The problem i see you have at the moment is that on probability, people wont see the fault, but once pointed out will see it.

you have to have a good argument that its causing a problem to you.


Mart

pslewis

You are a bit off the mark Mart, although I appreciate your input.

Please note, CURRYS have offered no repair whatsoever.

The set does not have to be unusable, simply of unsatisfactory quality - including a minor fault.

The fault is easily seen on a Black Screen, to everyone who I have 'tested ' it upon (without saying anything). And then it is seen by them at all times on a normal picture.

I doubt CURRYS will actually want to go to court, the bad press (and I will make sure it gets in the press!!) will far outweigh any cost to them to settle, only they will have to pay all my costs too then.