pslewis

I know I am simply a number to them and they couldn't care less, thats why I am trying to tell as many people as I can about how they treat Customers.

The way to hurt these corporations is in the pocket, is in the lack of goodwill towards them, is in the word on the street.

I have bought lots of things from Currys in the past, indeed from Dixons and PCWorld ........ luckily I have never had cause to complain and demand a repair/refund/replacement.

It's when a customers back is against the wall - thats when the truly good retailers shine .... Argos, John Lewis, The Sony Shop.

I feel reasonably secure in my litigation, although I am also aware that their Solicitor does this everyday ..... the same complaint, the same fault. In me he has someone who is not run-of-the-mill ...... I can fight like a terrier on heat and I have the intelligence to take the technical lads on at their own game.

The TV has a fault, they should rectify that fault, end of as I see it? There is nothing in the Sale of Goods Act which states that a minor fault is covered but not if the retailer states that it is a fault I must live with!

It's like your Scooby firing on only 3 cylinders, it's driveable, it gets you from A to B, but it's a fault ....... imagine if Subaru UK said that there is a 25% Tolerance on the firing of the spark plugs therefore it is within spec - live with it!

Dracoro

Have you actually put legal wheels in motion yet?

Luminous

iTrader: (3)

*slaps Dracoro* Don't feed the troll

This has got to be one of the longest running, most boring threads to have come out of this guy. Don't you get a ban if the majority of posts in a long running thread are your own

Wish

iTrader: (2)

Well having p1ss poor treatment from Currys in the past, Im wishing Pete well with his case !

Leslie

To be absolutely fair, this is not the thread of a "troll" as you infer. It is also pretty apparent by the size of this thread that a good many S Netters are interested both in the treatment of a customer by Curry's and also the outcome of this affair.

I certainly am and I wish Pete good luck in the courts as I am sure many others here do as well.

Your comments could almost be taken as "trolling" in fact.

Les

dpb

So you think this tv of Petes actually exists Les ..?

Leslie

I can't prove that it does, can you prove that it doesn't?

Les

chocolate_o_brian

iTrader: (22)

can i take 50:50

or

phone a friend

pslewis

Luminous says that this is the most boring thread in the history of the universe ... strange, then, that he comes back again and again to keep up with progress - and has actually posted on the thread 34 times Do you normally revisit something that bores you silly??

And as for the TV existing ..... look at my posts from around 25th March - early April ..... I posted up some photos of the thing (I'm sure someone with time on their hands can locate them)

I have sent a few questions to the online application people, waiting for a response .... for example, who do I issue the Summons to? DSG Retail or Currys? What address? The shop I bought from or the registered offices?

_RIP_

Hmmm. I like this thread. Perhaps it will end up like your mobile phone thread

Jamie

This thread needs putting in the bin sorry pslewis!

pslewis

Why?

And what right do you have to dictate what others read and write?

Simon 69

Have they written back to you yet Pete?

pslewis

They have not responded to my 'letter before action' ....... they are awaiting the claim from the County Court it would appear.

You said that you had some info for me, I haven't had anything as yet and that they would not actually go to court ....... right at this moment they look like they may well go all the way.

Simon 69

There isnt a secret handshake that I can share with you Pete. In order to help I need to see exactly who has said what; thats why I am asking.

pslewis

Currys Support at Sheffield are the only ones who have written to me as yet.

All that has been said is that it is a 'Purity Error' and within manufacturers spec.

They will not repair, refund or replace - but have offered an 'Uplift' to the workshops which I declined .... they will offer nothing else.

The uplift will be to investigate further - CAB have advised that 4 Engineers have investigated, the fault is clear, the repair is clear ... a 28 day uplift is unreasonable.

Thats where we are ...... they have put the shutters up.

noobyscooby

Back for my evening fix!

pslewis

like a moth to the flame .................................

Leslie

We will have to wait until the Nationals get the story Chocolate, "Major store incited for bullying a poor pensioner" We will know then!

Les

pslewis

Going to look good, isn't it??

A 79 Year Old hobbles into court, better still - in a wheelchair - needs his TV for his daily pleasure ................. **** upon by Currys, for the sake of a pathetic £800 or considerably less

pslewis

This thread needs 500 Posts and this is it

Abdabz

Took delivery of my 37" LCD made by Samuel Sung on Sat and as the truckmonkey unloaded it he made the point that we should hang onto the box as "the odd pixel can be damaged when they are transported" and that if that became apparant they would do an instant exchange...
Different retailer though... but theres ya go!

pslewis

It's £60 for the initial claim - then another charge for the hearing.

Currys will pay for that anyway so should be ok

pslewis

And who would that retailer be?

It seems like 'most' retailers would replace the TV ... they are cheap enough these days anyway.

But the Currys Group stands out as being the worst of the worst .......

Devildog

Because he's mentally unhinged

Pete, you serve your writ on the company that you have contracted with - ie who sold you your TV.

It should say on the invoice.

pslewis

That will be Currys then ...................... but, the 'bottom' of the receipt says DSG Retail

Simon 69

Youre not dealing with Currys; thats half of the problem. You are dealing with Capita and they seem to change their policy as often as their socks. In order for the matter to have a hope of being dealt with properly (as opposed to being processed in line with current policy) you have to ensure that it is the executive post team that you are corresponding with.

Simon

noobyscooby

And again!!!

pslewis

I have addressed my letters to Peter Keenan ... the MD of Currys - unsure of how higher I can go?

The letters I receive say, something like, "Peter Keenan has asked me to reply to you" "Peter Keenan has asked me to sens another Engineer" "Peter Keenan has ....... "

You get the idea - now, I am quite willing to believe that Peter Keenan said nothing of the above and maybe doesn't even know of the case ...... that would make them liars and if that is the case the judge will not take very kindly to it ..... nah, I've got them nailed I reckon - I just have to grab the hammer and finish the job

The online Court people are crap!! Haven't had any answers from them as yet!!

Devildog

Pete

You act like you are surprised Peter Keenan didn't actually read you letters and new nothing of your case. That, I'm afraid to say, was a foregone conclusion. Its how larger corporations operate.

There will be staff who are pre-authorised to reply on his behalf.

If he spent all his time reading correspondence from (and please take this in the manner in which it is intended in the spirit of Christmas) misguided individuals, he would have no time to do much else. I would suspect that they receive many such of letters of "complaint" every week, if not every day. Its par for the course for large retailers.

If you sought "proper" advice, rather than simply procrastinating with "crappy" on line resources, this matter would have been resolved by now, and most likely in your favour.

There is absolute truth in the saying that "you only get what you pay for".

So, for our "sanity" if not your own, stop dicking about with the likes of "online Court people, CAB's and the like" and get this sorted