Wmscooby

iTrader: (24)

Im guessing the second one lol

r32

Well thats good news.
I wonder if any one on here has been put off shopping at Currys? I certainly have.
Dont ever buy an LG TV, they have a very poor reputation within the industry (apparently), now Samsung have a very good reputation, or so I'm told.

Good to see the little guy win for a change, whether Pete actually gets his money we'll have to wait and see.

chocolate_o_brian

iTrader: (22)

from what ive gathered, LG make the panels themselves for a lot of companies, like samsung etc. either that or a third company makes panels and their universally used throughout different brands - thats my understanding. so possibly not the panel but other components have gained the reputation for it.

if that kinda makes sence

gpssti4

iTrader: (6)

I'd laugh if they give Pete Currys vouchers

pslewis

I don't like Curry ... maybe Chinese Vouchers - now, that would interest me

pslewis

The panels will be graded by LG.

I know this may sound daft, but they probably give the best panels to other Companies (Samsung for example) .... and keep the bad ones for their own products.

Why would they do that? Simple really, other brands have a higher 'perceived' value due to the badge on them ...... LG can only sell at the cheap end of the market as they are 'considered' as one of the less desirable brands.

In an LG TV an LG Panel is worth £x ..... in a more 'upmarket' brand the panel is worth £x + £y ..... where y is the value the customer places upon the brand badge.

My brother has an Aston Martin DB7 Convertible - the interior door handles are EXACTLY the same items as on my MX5 MK1 ........... BUT, and this illustrates the point nicely ....... they are worth so much more attached to the Aston than my Mazda! AND, Aston will get the 'better' grades off the production line.

If that makes sense

Dracoro

So pete, as I ask, are you going for the LG again as a replacement?

Leslie

Congratulations Pete, hope you can stuff them for costs not forgetting all the inconvenience you have endured.

B-B and I are ready to help you drink the champagne of course

Les

r32

I was led to believe that Samsung made their own screens and were a supplier to others..... ah well!

chocolate_o_brian

iTrader: (22)

could be something like that. all i do know is some/a company makes the panels and many other companies use them, in a similar vein to what pete said about branding.

wasnt trying to correct you or anything

pslewis

This may surprise you - but yes I would buy a LG again ...... if the others (panasonic, pioneer, sony) still haven't caught up in picture quality - as I buy a TV to enhance my visual experience, not to show off a badge.

Any TV can develop a problem - the problems I have had here are not with the TV per se ....... but with the terrible Customer Service which Currys and DSG Retail seem to think is perfectly acceptable!

Scooby-Doo

????

pslewis

I have been awarded the full cost of the TV and my Court Costs in addition.

The Court is not there to make a profit - but, rather, to return you to the financial position you were in before dealing with some nasty retailer!

Sonic'

Well done Pete

Have they said anything about the existing TV ?

Do you get to keep it for all your trouble

pslewis

The Court Order simply tells Currys to pay the money. The TV - to my mind - is a seperate issue entirely.

I certainly won't be taking time off for them to pick it up, if they cannot make Sunday at 1-2pm then I will leave it outside the property for them to collect at their convenience ...........

Sonic'

Dont leave it outside Pete, do you have another room or outhouse you can install it in

pslewis

I was thinking, see - the Pikeys drive around here regular looking for open garages with Quad Bikes in ............ they may just 'have it away' with the Plasma

But, I put it outside in all good faith waiting for Currys to pick it up ........

Luminous

iTrader: (3)

Its your TV, Curry's have no right to pick it up afaik.

pslewis

I would agree that the payment that the Court has ordered is not in exchange for the TV.

As I see it I have simply been awarded the money to repair the TV - that repair will probably cost the amount of the award (if not more).

little-ginge

[quote=pslewis;7687412]This may surprise you - but yes I would buy a LG again ......
quote]

Nowt wrong with an LG

RB5SCOTT

LG make most of the screens for other manufacturers anyway

mannyo

I have the same LG tv that pete has that went faulty. Mine is over 12 months old, and not a stuck pixel, or a problem at all for that matter.

pslewis

They are, without doubt, cracking TV's ..... the Picture Quality on a standard input is the best, bar none.

The eyes can't lie.

mickywrx

iTrader: (29)

Specsavers Opticians - Designer Glasses, Sunglasses, Contact Lenses and Eyecare can help, Pete

Nice to see you got sorted in the end

pslewis

They haven't actually paid me a penny yet ........ what do you reckon the letter attached to the cheque will say?

"Sorry"?

pslewis

Letter from MasterCare today .... IMPORTANT! The Warranty on your TV Expires on 23rd March 2008!!

ACT NOW to save yourself the expense of a repair!!

£199 for 4 years ... Unlimited FREE Repairs, FREE Replacement of TV if it cannot be repaired!!

You couldn't make it up, could you??

MasterCare is part of DSG ...... so, I can assume their Customer Care is the same too??

Quicker I am away from these muppetts the better!! Total and complete ineptitude

Hoppy

Very, very well done Pete What about real costs in compensation, ie your time?

Whatever, now rub their noses in it

Richard.

pslewis

Just awaiting the cheque now

If anything is shown by this it is this:- Never Ever Settle for Bad Treatment, Take Them ALL The Way!

The Consumer is far, far more powerful than they imagine - the laws are there for the Consumers benefit and the Retailers know it ......... not that they want YOU to know it, however!

Fight them on the beaches .....

pslewis

March tomorrow ... 24 days from the anniversary of when I bought the TV - 182 days after I reported the fault initially (thats nearly 6 months!)

When I get the cheque should I be cheeky and call them out to the fault again just before the 12 month warranty expires?

They are so useless they will probably replace it with a new one, quoting the 'Lewis Case' (Thats new TV, not new fault!!!!!)

pslewis

No cheque as yet