Notices
Computer & Technology Related Post here for help and discussion of computing and related technology. Internet, TVs, phones, consoles, computers, tablets and any other gadgets.

Massive Failure Rate For Xbox 360 Exposed

Thread Tools
 
Search this Thread
 
Old 06 July 2007, 09:02 AM
  #121  
kernel
Scooby Regular
 
kernel's Avatar
 
Join Date: Feb 2001
Posts: 627
Likes: 0
Received 0 Likes on 0 Posts
Default

Another article on the 360 failures

Microsoft Plans Over $1B Charge for Xbox Repairs

The company said it would extend warranty coverage to three years to cover the problem and would reimburse customers who had previously paid for repairs related to the three-flashing-lights error message. It also said it has made improvements to the Xbox 360 console.
no clues as to what region(s) are covered
Old 06 July 2007, 11:28 AM
  #122  
miltski
Scooby Regular
 
miltski's Avatar
 
Join Date: Jun 2006
Location: scumstead
Posts: 402
Likes: 0
Received 0 Likes on 0 Posts
Default

I just phoned and they're repairing my console that's 14 months old and they are sending me a copy of viva pinyata, they said i had a choice of 4 which were viva, Kameo, Pgr3 or perfect dark Zero

yipee!!! i get my console back, but they'll probably take about 2 months to do it, they did say i would get back MY console so i'll update if i get a different one back!
Old 06 July 2007, 11:46 AM
  #123  
messiah
Scooby Regular
 
messiah's Avatar
 
Join Date: Jul 2003
Location: Surviving as a soldier of fortune on the Los Angeles underground...
Posts: 7,181
Likes: 0
Received 0 Likes on 0 Posts
Default

word of warning - Viva Pinata is incredibly childish, and if you can get past the first hour or 2 its extremely addictive.

Not the kind of game I'd have bought myself but really enjoyed it when I got a copy sent from MS as compensation.
Old 06 July 2007, 11:47 AM
  #124  
pj748r
Scooby Regular
 
pj748r's Avatar
 
Join Date: Sep 2004
Location: Wirral
Posts: 431
Likes: 0
Received 0 Likes on 0 Posts
Default

yipee!!! i get my console back, but they'll probably take about 2 months to do it, they did say i would get back MY console so i'll update if i get a different one back![/quote]


Had to send mine off when it wasn't even a week old,reported it on the Saturday,box arrived on the Monday by courier,boxed it up,rang courier,he picked it up next day and had it back on Friday.
Hope it's as quick for you!

Pete
Old 06 July 2007, 11:51 AM
  #125  
messiah
Scooby Regular
 
messiah's Avatar
 
Join Date: Jul 2003
Location: Surviving as a soldier of fortune on the Los Angeles underground...
Posts: 7,181
Likes: 0
Received 0 Likes on 0 Posts
Default

Am I reading this right?

The first console I buy has a warranty for 3 years, if it gets the ROD Its gets replaced so I no longer have my original console, so instead of a 3 year warranty I get 1?

or is it you get an additonal year on top of the 3 if you get your console replaced?
Old 06 July 2007, 12:05 PM
  #126  
STi wanna Subaru
Scooby Regular
iTrader: (1)
 
STi wanna Subaru's Avatar
 
Join Date: Apr 2001
Location: Yorkshire
Posts: 16,517
Likes: 0
Received 0 Likes on 0 Posts
Default

I understand the 3 years applies to the replacement console also.
Old 06 July 2007, 12:11 PM
  #127  
davegtt
Scooby Senior
 
davegtt's Avatar
 
Join Date: Mar 2003
Location: Next door to the WiFi connection
Posts: 16,293
Likes: 0
Received 0 Likes on 0 Posts
Default

Theyre back dating the warrenty then? So my 1 year old console now has 3 years?
Old 06 July 2007, 12:13 PM
  #128  
STi wanna Subaru
Scooby Regular
iTrader: (1)
 
STi wanna Subaru's Avatar
 
Join Date: Apr 2001
Location: Yorkshire
Posts: 16,517
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by davegtt
Theyre back dating the warrenty then? So my 1 year old console now has 3 years?
yeah. 2 years left of it.
Old 06 July 2007, 12:32 PM
  #129  
Return of the Twig
Scooby Regular
 
Return of the Twig's Avatar
 
Join Date: Mar 2006
Posts: 174
Likes: 0
Received 0 Likes on 0 Posts
Default

If they blow again then, would you be able to return it to the original place of purchase for a replacement??
Old 06 July 2007, 12:39 PM
  #130  
STi wanna Subaru
Scooby Regular
iTrader: (1)
 
STi wanna Subaru's Avatar
 
Join Date: Apr 2001
Location: Yorkshire
Posts: 16,517
Likes: 0
Received 0 Likes on 0 Posts
Default

No
Old 06 July 2007, 01:44 PM
  #131  
Kieran_Burns
Scooby Regular
Support Scoobynet!
iTrader: (1)
 
Kieran_Burns's Avatar
 
Join Date: Jul 2004
Location: There on the stair
Posts: 10,208
Likes: 0
Received 0 Likes on 0 Posts
Default

The article you need to read is here:

Xbox.com | Xbox 360 Warranty and Service Enhancements

I'll quote it in full:

Expanded Xbox 360 Warranty Coverage FAQ
Q: What are you rolling out that is new?
A: While we maintain our one-year console warranty (two years in some countries), Microsoft is extending the terms of its Xbox 360 warranty to three years for certain general hardware failures which are indicated by three flashing red lights on the console. This will apply to new and existing customers and we will retroactively pay back the out-of-warranty repair costs paid by customers for console problems indicated by the three flashing red lights.

Q: How does this warranty differ from your existing warranty?
A: Currently, any Xbox 360 is covered by a one year manufacturer’s warranty (two years in some parts of the world). If the console is out of warranty, there is a charge to have it repaired. It then comes with an additional one year repair warranty. With these changes, there is effectively a three year warranty with no charge for repair for general hardware failures indicated by the three flashing red lights error code which displays on the console.

Q: Is this effective worldwide?
A: Yes, these policies are global. The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.

Q: When does the policy change go into effect?
A: These new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement. They will apply to new and existing customers. For the latest information, customers should visit Xbox.com.

Q: Is there any health or safety issue at play here?
A: This is in no way related to any sort of product safety issue.

Q: Do I get a refund?
A: Yes, we will reimburse any customer who was out of warranty and paid for repairs due issues indicated by the three flashing red lights error message. Customer should expect to receive a check in 10-12 weeks.

Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.

Q: Have you identified a root cause that can lead to failure?
A: There is not a single issue that we can point to as being a problem. We test the product extensively, including accelerated life testing, but the nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1,700 different components and 500 million transistors.

There are a variety of scenarios that can cause a general hardware failure. Only the indicator (the three flashing red lights) is always the same.

Q: Who do I contact with further questions?
A: Please contact your local Xbox Customer Service (1-800-4-MY-XBOX in the US and Canada).
Old 09 July 2007, 06:29 PM
  #132  
Mog
Scooby Regular
 
Mog's Avatar
 
Join Date: May 2001
Location: Suffolk, very near Adnams !!
Posts: 2,860
Likes: 0
Received 0 Likes on 0 Posts
Default

Got mine back today 10 working days from pick up to return...turns out it was a motherboard failure and actually got my 360 back as opposed to a refurb unit !!!!!!, and a sorry letter with 1 month gold sub.

mog
Old 11 July 2007, 07:57 AM
  #133  
kingofturds
Scooby Regular
Support Scoobynet!
iTrader: (1)
 
kingofturds's Avatar
 
Join Date: Feb 2005
Location: Zanzibar
Posts: 17,373
Received 5 Likes on 4 Posts
Default

Xbox not fuubard, never pugged the lead in properly after checking it over

Last edited by kingofturds; 26 July 2007 at 10:28 AM.
Old 11 July 2007, 08:04 AM
  #134  
SwissTony
Scooby Regular
iTrader: (19)
 
SwissTony's Avatar
 
Join Date: Mar 2003
Location: In the Doghouse
Posts: 28,226
Received 12 Likes on 3 Posts
Default

what the hell are you doing playing games at this time in the morning anyway...
Old 26 July 2007, 10:22 AM
  #135  
DJ Dunk
Moderator
Support Scoobynet!
Thread Starter
iTrader: (5)
 
DJ Dunk's Avatar
 
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,863
Received 0 Likes on 0 Posts
Default

Mines finally arrived back, a full 25 working days since it went away. Compensated with 2 months Live subscription Oh well, at least its home now
Old 26 July 2007, 10:27 AM
  #136  
kingofturds
Scooby Regular
Support Scoobynet!
iTrader: (1)
 
kingofturds's Avatar
 
Join Date: Feb 2005
Location: Zanzibar
Posts: 17,373
Received 5 Likes on 4 Posts
Default

Originally Posted by DJ Dunk
Mines finally arrived back, a full 25 working days since it went away. Compensated with 2 months Live subscription Oh well, at least its home now
Tight bastids I thought my box had blown again a couple of weeks ago through a wobbly then found out I had not plugged the lead back in properly
Old 26 July 2007, 10:33 AM
  #137  
Neanderthal
Scooby Regular
iTrader: (6)
 
Neanderthal's Avatar
 
Join Date: Jun 2001
Location: Northampton, Xbox GamerTag - Neanderthal1976
Posts: 6,850
Likes: 0
Received 0 Likes on 0 Posts
Default

Glad you got it back mate.
Mines been ok since it's first (and only - so far!) Rings of Death episode!?
Old 26 July 2007, 11:07 AM
  #138  
DJ Dunk
Moderator
Support Scoobynet!
Thread Starter
iTrader: (5)
 
DJ Dunk's Avatar
 
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,863
Received 0 Likes on 0 Posts
Default

On the up side it does have the new heatsink in it So hopefully it will be better than my previous consoles. Cause of problem was marked as 'Motherboard'.
Old 26 July 2007, 11:11 AM
  #139  
Neanderthal
Scooby Regular
iTrader: (6)
 
Neanderthal's Avatar
 
Join Date: Jun 2001
Location: Northampton, Xbox GamerTag - Neanderthal1976
Posts: 6,850
Likes: 0
Received 0 Likes on 0 Posts
Default

See you on Forza 2 tonight so we can try and kill it again
Old 26 July 2007, 11:22 AM
  #140  
DJ Dunk
Moderator
Support Scoobynet!
Thread Starter
iTrader: (5)
 
DJ Dunk's Avatar
 
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,863
Received 0 Likes on 0 Posts
Default

LOL Doubt I'll get on tonight, but next week will be a bumper week for me as the other half is away Oh, I mean
Old 30 July 2007, 07:10 PM
  #141  
Nathan L
Scooby Regular
 
Nathan L's Avatar
 
Join Date: Nov 2001
Posts: 5,502
Likes: 0
Received 0 Likes on 0 Posts
Default

Damn!!!!

Mine lasted 18 months and has just come up with the dreaded three red lights

Bugger
Old 30 July 2007, 07:28 PM
  #142  
bioforger
Scooby Regular
iTrader: (1)
 
bioforger's Avatar
 
Join Date: Jan 2002
Location: Pig Hill, Wiltsh1te
Posts: 16,995
Received 5 Likes on 5 Posts
Default

Looks like every single console bought before a certain date is doomed to fail
Old 30 July 2007, 07:33 PM
  #143  
StickyMicky
Scooby Regular
 
StickyMicky's Avatar
 
Join Date: Feb 2003
Location: Zed Ess Won Hay Tee
Posts: 21,611
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by Nathan L
Damn!!!!

Mine lasted 18 months and has just come up with the dreaded three red lights

Bugger
its still under
warranty
Old 30 July 2007, 08:19 PM
  #144  
Nathan L
Scooby Regular
 
Nathan L's Avatar
 
Join Date: Nov 2001
Posts: 5,502
Likes: 0
Received 0 Likes on 0 Posts
Default

Yeah but 25 days without Forza 2


Old 31 July 2007, 04:36 AM
  #145  
ProdriveSTI
Scooby Regular
 
ProdriveSTI's Avatar
 
Join Date: Feb 2004
Location: My Beautiful STi is now sold, tho on the look out for another MINT scoob.
Posts: 799
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by bioforger
Looks like every single console bought before a certain date is doomed to fail
Do we know what date????

Are MS now fixing them for free? or do we still have to pay £87??
Old 31 July 2007, 09:05 AM
  #146  
Neanderthal
Scooby Regular
iTrader: (6)
 
Neanderthal's Avatar
 
Join Date: Jun 2001
Location: Northampton, Xbox GamerTag - Neanderthal1976
Posts: 6,850
Likes: 0
Received 0 Likes on 0 Posts
Default

If you suffer the RED RINGS OF DOOOOOOOOOOOOOOOOOM then MS will fix it for free.
If you have a launch day machine, that means your new 3 year warranty runs out on 14th December 2007 (I think).
Old 31 July 2007, 10:54 AM
  #147  
InvisibleMan
Scooby Regular
 
InvisibleMan's Avatar
 
Join Date: May 2001
Location: .
Posts: 12,583
Received 0 Likes on 0 Posts
Default

its something like 14th Oct 2006
Old 31 July 2007, 03:19 PM
  #148  
ProdriveSTI
Scooby Regular
 
ProdriveSTI's Avatar
 
Join Date: Feb 2004
Location: My Beautiful STi is now sold, tho on the look out for another MINT scoob.
Posts: 799
Likes: 0
Received 0 Likes on 0 Posts
Default

I picked it up lauch day Dec 2005.
When I rang up in May 2007 they told me to pay £87

I might be ringing again now its free?
Is that right?
Old 31 July 2007, 03:21 PM
  #149  
STi wanna Subaru
Scooby Regular
iTrader: (1)
 
STi wanna Subaru's Avatar
 
Join Date: Apr 2001
Location: Yorkshire
Posts: 16,517
Likes: 0
Received 0 Likes on 0 Posts
Default

Yeah it's free now. If you paid though they will send you a cheque for the repairs back.
Old 31 July 2007, 04:20 PM
  #150  
DJ Dunk
Moderator
Support Scoobynet!
Thread Starter
iTrader: (5)
 
DJ Dunk's Avatar
 
Join Date: Nov 2001
Location: Not all those who wander are lost
Posts: 17,863
Received 0 Likes on 0 Posts
Default

Plus on the upside, mines quiet as a mouse now


Quick Reply: Massive Failure Rate For Xbox 360 Exposed



All times are GMT +1. The time now is 06:16 PM.