Massive Failure Rate For Xbox 360 Exposed
06 July 2007, 09:02 AM
#121
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Another article on the 360 failures
Microsoft Plans Over $1B Charge for Xbox Repairs
no clues as to what region(s) are covered
Microsoft Plans Over $1B Charge for Xbox Repairs
The company said it would extend warranty coverage to three years to cover the problem and would reimburse customers who had previously paid for repairs related to the three-flashing-lights error message. It also said it has made improvements to the Xbox 360 console.
06 July 2007, 11:28 AM
#122
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I just phoned and they're repairing my console that's 14 months old and they are sending me a copy of viva pinyata, they said i had a choice of 4 which were viva, Kameo, Pgr3 or perfect dark Zero
yipee!!! i get my console back, but they'll probably take about 2 months to do it, they did say i would get back MY console so i'll update if i get a different one back!
yipee!!! i get my console back, but they'll probably take about 2 months to do it, they did say i would get back MY console so i'll update if i get a different one back!
06 July 2007, 11:46 AM
#123
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word of warning - Viva Pinata is incredibly childish, and if you can get past the first hour or 2 its extremely addictive.
Not the kind of game I'd have bought myself but really enjoyed it when I got a copy sent from MS as compensation.
Not the kind of game I'd have bought myself but really enjoyed it when I got a copy sent from MS as compensation.
06 July 2007, 11:47 AM
#124
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yipee!!! i get my console back, but they'll probably take about 2 months to do it, they did say i would get back MY console so i'll update if i get a different one back![/quote]
Had to send mine off when it wasn't even a week old,reported it on the Saturday,box arrived on the Monday by courier,boxed it up,rang courier,he picked it up next day and had it back on Friday.
Hope it's as quick for you!
Pete
Had to send mine off when it wasn't even a week old,reported it on the Saturday,box arrived on the Monday by courier,boxed it up,rang courier,he picked it up next day and had it back on Friday.
Hope it's as quick for you!
Pete
06 July 2007, 11:51 AM
#125
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Am I reading this right?
The first console I buy has a warranty for 3 years, if it gets the ROD Its gets replaced so I no longer have my original console, so instead of a 3 year warranty I get 1?
or is it you get an additonal year on top of the 3 if you get your console replaced?
The first console I buy has a warranty for 3 years, if it gets the ROD Its gets replaced so I no longer have my original console, so instead of a 3 year warranty I get 1?
or is it you get an additonal year on top of the 3 if you get your console replaced?
06 July 2007, 01:44 PM
#131
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The article you need to read is here:
Xbox.com | Xbox 360 Warranty and Service Enhancements
I'll quote it in full:
Expanded Xbox 360 Warranty Coverage FAQ
Q: What are you rolling out that is new?
A: While we maintain our one-year console warranty (two years in some countries), Microsoft is extending the terms of its Xbox 360 warranty to three years for certain general hardware failures which are indicated by three flashing red lights on the console. This will apply to new and existing customers and we will retroactively pay back the out-of-warranty repair costs paid by customers for console problems indicated by the three flashing red lights.
Q: How does this warranty differ from your existing warranty?
A: Currently, any Xbox 360 is covered by a one year manufacturer’s warranty (two years in some parts of the world). If the console is out of warranty, there is a charge to have it repaired. It then comes with an additional one year repair warranty. With these changes, there is effectively a three year warranty with no charge for repair for general hardware failures indicated by the three flashing red lights error code which displays on the console.
Q: Is this effective worldwide?
A: Yes, these policies are global. The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.
Q: When does the policy change go into effect?
A: These new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement. They will apply to new and existing customers. For the latest information, customers should visit Xbox.com.
Q: Is there any health or safety issue at play here?
A: This is in no way related to any sort of product safety issue.
Q: Do I get a refund?
A: Yes, we will reimburse any customer who was out of warranty and paid for repairs due issues indicated by the three flashing red lights error message. Customer should expect to receive a check in 10-12 weeks.
Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.
Q: Have you identified a root cause that can lead to failure?
A: There is not a single issue that we can point to as being a problem. We test the product extensively, including accelerated life testing, but the nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1,700 different components and 500 million transistors.
There are a variety of scenarios that can cause a general hardware failure. Only the indicator (the three flashing red lights) is always the same.
Q: Who do I contact with further questions?
A: Please contact your local Xbox Customer Service (1-800-4-MY-XBOX in the US and Canada).
Xbox.com | Xbox 360 Warranty and Service Enhancements
I'll quote it in full:
Expanded Xbox 360 Warranty Coverage FAQ
Q: What are you rolling out that is new?
A: While we maintain our one-year console warranty (two years in some countries), Microsoft is extending the terms of its Xbox 360 warranty to three years for certain general hardware failures which are indicated by three flashing red lights on the console. This will apply to new and existing customers and we will retroactively pay back the out-of-warranty repair costs paid by customers for console problems indicated by the three flashing red lights.
Q: How does this warranty differ from your existing warranty?
A: Currently, any Xbox 360 is covered by a one year manufacturer’s warranty (two years in some parts of the world). If the console is out of warranty, there is a charge to have it repaired. It then comes with an additional one year repair warranty. With these changes, there is effectively a three year warranty with no charge for repair for general hardware failures indicated by the three flashing red lights error code which displays on the console.
Q: Is this effective worldwide?
A: Yes, these policies are global. The new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement.
Q: When does the policy change go into effect?
A: These new policies are now being instituted in our customer service centers around the world, which may take a few days to fully implement. They will apply to new and existing customers. For the latest information, customers should visit Xbox.com.
Q: Is there any health or safety issue at play here?
A: This is in no way related to any sort of product safety issue.
Q: Do I get a refund?
A: Yes, we will reimburse any customer who was out of warranty and paid for repairs due issues indicated by the three flashing red lights error message. Customer should expect to receive a check in 10-12 weeks.
Q: How does this affect my extended warranty bought from my retailer?
A: You’re still covered under your existing warranty for issues outside the scope of this specific three-year warranty.
Q: Have you identified a root cause that can lead to failure?
A: There is not a single issue that we can point to as being a problem. We test the product extensively, including accelerated life testing, but the nature of the console itself is very complex, as it’s a consumer electronic product that contains more than 1,700 different components and 500 million transistors.
There are a variety of scenarios that can cause a general hardware failure. Only the indicator (the three flashing red lights) is always the same.
Q: Who do I contact with further questions?
A: Please contact your local Xbox Customer Service (1-800-4-MY-XBOX in the US and Canada).
09 July 2007, 06:29 PM
#132
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Got mine back today 10 working days from pick up to return...turns out it was a motherboard failure and actually got my 360 back as opposed to a refurb unit !!!!!!, and a sorry letter with 1 month gold sub.
mog
mog
26 July 2007, 10:22 AM
#135
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Mines finally arrived back, a full 25 working days since it went away. Compensated with 2 months Live subscription 
Oh well, at least its home now 
Oh well, at least its home now
I thought my box had blown again a couple of weeks ago through a wobbly then found out I had not plugged the lead back in properly
26 July 2007, 11:07 AM
#138
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On the up side it does have the new heatsink in it 
So hopefully it will be better than my previous consoles. Cause of problem was marked as 'Motherboard'.
So hopefully it will be better than my previous consoles. Cause of problem was marked as 'Motherboard'.
30 July 2007, 07:33 PM
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31 July 2007, 04:36 AM
#145
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31 July 2007, 09:05 AM
#146
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If you suffer the RED RINGS OF DOOOOOOOOOOOOOOOOOM then MS will fix it for free.
If you have a launch day machine, that means your new 3 year warranty runs out on 14th December 2007 (I think).
If you have a launch day machine, that means your new 3 year warranty runs out on 14th December 2007 (I think).
31 July 2007, 03:19 PM
#148
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I picked it up lauch day Dec 2005.
When I rang up in May 2007 they told me to pay £87
I might be ringing again now its free?
Is that right?
When I rang up in May 2007 they told me to pay £87
I might be ringing again now its free?
Is that right?