Massive Failure Rate For Xbox 360 Exposed
29 June 2007, 05:40 PM
#61
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Apparently my service request become locked, and they had to escalate it to the tech team which took 3 days to look at it, who deleted my request and told me to ring back in 2 days to raise a new request. Did that today and they told me they are going to raise it to escalation team. I told them to post the labels to me, but apparently that would take a long time (5 days). Its only taken 3 weeks to get nowhere. Absolute cr*p
I could have waited a few weeks and got Forza cheap, not on the day of release at full price. Only played it for 2 hours.
29 June 2007, 06:16 PM
#62
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That is ridiculous 
So frustrating as there is nothing you can do. How hard can it be to instruct a courier to send out labels ?
I actually felt sorry for the last bloke I got on the phone
I did explain that I wasn't annoyed with him, but the whole unacceptable situation.
So frustrating as there is nothing you can do. How hard can it be to instruct a courier to send out labels ?I actually felt sorry for the last bloke I got on the phone
I did explain that I wasn't annoyed with him, but the whole unacceptable situation.
29 June 2007, 06:27 PM
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Something not right with the label posting bit, my courier picked the 360 up twice and brought his own labels, get back onto MS.
29 June 2007, 06:39 PM
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my mate was asked to wait for the labels and the next day a courier came by when he wasnt in to collect the 360, i think cos their foriegn they dont know what they're talking about.
29 June 2007, 07:36 PM
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I've now waited 3 weeks for the labels (still waiting actually) and they wouldnt give me an extra month of live, only offered me 3 rubbish games or the livevision camera.
Apparently my service request become locked, and they had to escalate it to the tech team which took 3 days to look at it, who deleted my request and told me to ring back in 2 days to raise a new request. Did that today and they told me they are going to raise it to escalation team. I told them to post the labels to me, but apparently that would take a long time (5 days). Its only taken 3 weeks to get nowhere. Absolute cr*p
I could have waited a few weeks and got Forza cheap, not on the day of release at full price. Only played it for 2 hours.
Apparently my service request become locked, and they had to escalate it to the tech team which took 3 days to look at it, who deleted my request and told me to ring back in 2 days to raise a new request. Did that today and they told me they are going to raise it to escalation team. I told them to post the labels to me, but apparently that would take a long time (5 days). Its only taken 3 weeks to get nowhere. Absolute cr*p
I could have waited a few weeks and got Forza cheap, not on the day of release at full price. Only played it for 2 hours.
Mog
30 June 2007, 12:17 AM
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Wish I'd realised they were offering free stuff though - all I got was an offer of a free repair even though mine was 2 months out of warranty. Might try and call them for an update on when the thing will be fixed and get a free game or two while I'm at it...
30 June 2007, 02:02 PM
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I'm so pi**ed off with M$ at the mo....
More annoying that its raining, cant do anything I want to do outside so stuck indoors with no xbox
30 June 2007, 05:22 PM
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Well after the hammering mines had doing the ScoobyNet F2 Trials has resulted in my 360 freezing almost everytime I race in Forza 2.
No artifacts, no Red Ring of Doom, just freezes mid race
No artifacts, no Red Ring of Doom, just freezes mid race
30 June 2007, 07:55 PM
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I just bought my second 360 after getting the red ring and code 0020 on my original. It started as now and again but envetually became terminal.
Seeing as I already opened the case before it failed (fitted a wisper fan and Black Knight case) I can't return it under warrenty so I followed some online instructions on how to replace the ****e x-clamps holding the heatsinks inplace, a few cooling mods and the dead 360 lives
Seeing as I already opened the case before it failed (fitted a wisper fan and Black Knight case) I can't return it under warrenty so I followed some online instructions on how to replace the ****e x-clamps holding the heatsinks inplace, a few cooling mods and the dead 360 lives
30 June 2007, 11:09 PM
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Originally Posted by Forza2 Forum post
In what appears to be an effort to conceal the over 900 replies gamers provided on the official Forzamotorsport.net forums about Forza Motorsport 2 crashing on the Xbox 360, Microsoft has deleted the long thread, now stating that it’s “exclusive content for registered forum users” only. However, the thread was removed entirely, even to registered members.
This comes after the thread was revealed and reported on yesterday, gaining plenty of attention. In the thread, hundreds of gamers posted their stories on what happened to the 360 when playing Forza 2, and expressed frustration, anger, and disappointment.
Gamers on the forum are not going down quietly. In another thread entitled “Was the massive thread about xbox freezing deleted?,” one user writes, “omg? You see, they don't *** care about us. All they want is money. I demand an explanation! What a bunch of ******. Screw this, i'm phoning MS.”
In yet another thread, a user says, “I've decided to make a thread to try to get an actual count of people who've had their Xbox 360 die since their Forza purchase...” Within minutes, more gamers have begun posting away with their problems
This comes after the thread was revealed and reported on yesterday, gaining plenty of attention. In the thread, hundreds of gamers posted their stories on what happened to the 360 when playing Forza 2, and expressed frustration, anger, and disappointment.
Gamers on the forum are not going down quietly. In another thread entitled “Was the massive thread about xbox freezing deleted?,” one user writes, “omg? You see, they don't *** care about us. All they want is money. I demand an explanation! What a bunch of ******. Screw this, i'm phoning MS.”
In yet another thread, a user says, “I've decided to make a thread to try to get an actual count of people who've had their Xbox 360 die since their Forza purchase...” Within minutes, more gamers have begun posting away with their problems
Now I don't get the ring of doom but now I'm doing the longer races my 360 just locks up solid. Is it worth me trying to return it?
01 July 2007, 10:49 AM
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01 July 2007, 12:19 PM
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Got up this morning, thought I'd give F2 a go, played for 20 mins before it froze.
Turned it off, restarted the xbox, put in Crackdown and played it without any hint of a problem for 1.5 hours.
I just wish it woud go if it's going to, rather than leave me in limbo!
Turned it off, restarted the xbox, put in Crackdown and played it without any hint of a problem for 1.5 hours.
I just wish it woud go if it's going to, rather than leave me in limbo!
01 July 2007, 12:50 PM
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Mog
01 July 2007, 01:08 PM
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GameRush Entertainment : Microsoft deletes mass Xbox 360 crashing claims from Forza 2 forums : News
Now I don't get the ring of doom but now I'm doing the longer races my 360 just locks up solid. Is it worth me trying to return it?
Now I don't get the ring of doom but now I'm doing the longer races my 360 just locks up solid. Is it worth me trying to return it?
mines been freezing now and again
01 July 2007, 10:46 PM
#78
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Any that crash take them back to your retailer and demand a replacement as unfit for purpose sold and unmerchantable quality. MS will get the message qwhen retailers decide not to sell these or get so many back they'll have to have some sort of quality control
AllanB
AllanB
01 July 2007, 11:23 PM
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i brought my one from comet, its says on the comet invoice, if any problems contact ms direct, not them, so how does that work in terms of the law??
02 July 2007, 10:23 AM
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So what does this mean? Basically Comet is within their right to direct you to MS for warranty repair since you have had the unit for more than 6mths.
In your position, due to the poor design of the unit. You could threaten to take MS to a small claims court and claim costs back without the fear of incurring legal bills. From past experience manufactures will give in 9/10 because the cost to defend the case would out way the compensation but most importantly, if the case was lost it would open the flood gates for more claims against MS.
Simple steps to take.
1) Contact Citizen Advice Bureau and Trading Standards for Advice. You can contact Consumer Direct but I have found them to be rubbish at giving correct, impartial advice.
2) Telephone MS support to inform your unit is faulty. If they inform you the repair costs is £80 etc then object in a calm manner and say you’re not happy with the situation because based on friends/reports you have read, you strongly believe the unit is of poor merchandise design therefore you reject to pay any expense to get your unit repaired. If they refuse, which they will do, then request to speak to a supervisor because you are now going to take MS to small claims court under the Sales of Good Act based on goods unfit for purpose.
Important. Do not accept crappy games or free accessories because as soon as you do you loose your rights for a compensation claim – Main reason behind MS giving free goods away
3) No doubt MS will still not back down. You can either; stand your ground and proceed with the court claim without getting the unit repaired (best course of action) or repair the unit (object costs by written letter) and then claim costs back. If you stand your ground, then the rewards would be fair greater than the latter claim. In theory, if you unit isn’t repaired and you proceed with a claim. You could purchase another 360 and include the expense in your claim because you could put forward in your case that you should not be put in a position to not be able to use your accessories (i.e. games you have brought, steering wheel if you have one, kids suffer etc) because of MS 360 being unfit for purpose.
Good luck and let us know know what happens
Last edited by RoadrunnerV2; 02 July 2007 at 10:26 AM.
02 July 2007, 11:11 AM
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By the way, after three weeks I am having trouble with my wheel as well, the gear-change paddles crunch and squeak like mad when in use which is really irritating. Apparantly this is a common problem as well which proves that MS aren't just shipping dodgy gear with the console!!
02 July 2007, 11:38 AM
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By the way, after three weeks I am having trouble with my wheel as well, the gear-change paddles crunch and squeak like mad when in use which is really irritating. Apparantly this is a common problem as well which proves that MS aren't just shipping dodgy gear with the console!!
03 July 2007, 11:05 AM
#84
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N-American Retailers Estimate Xbox 360 Failure Rate High as 33 Percent
From dailytech.com:
Full Story: DailyTech - Retailers Estimate Xbox 360 Failure Rate High as 33 Percent
From dailytech.com:
In an effort to gain a more accurate picture of Xbox 360 failure rate, DailyTech decided to poll retail outlets that sell the Xbox 360 and with it the option to purchase an in-store extended warranty. Out of all Xbox 360 extended warranties sold, we wanted to know how many were claimed by consumers with defective consoles, thus giving us a more accurate failures percentage.
After contacting several retailers from various regions in North America, the responses were unanimous: the Xbox 360 is the least reliable gaming console in recent history. Current EB Games or GameStop employees who offered information did so under strict anonymity, as it is against company policy to reveal such information to the public. Furthermore, our sources confirmed that EB Games revised its Canadian warranty policies during early 2007 for consoles solely due to the failure rate of the Xbox 360.
EB Games held conference calls for its Canadian stores informing them of the new policy changes and revealing alarming failure rates of the Xbox 360. "The real numbers were between 30 to 33 percent," said former EB Games employee Matthieu G., adding that failure rate was even greater for launch consoles. "We had 35 Xbox 360s at launch I know more than half of them broke within the first six months (red lights or making circles under the game discs). Two of them were dead on arrival."
The failure rate nearing a third of all Xbox 360 consoles was found at other retailers too. A Best Buy customer service department manager, who wished to remain unnamed, said that failure rates for the console were "between a quarter to a third" of all units sold.
After contacting several retailers from various regions in North America, the responses were unanimous: the Xbox 360 is the least reliable gaming console in recent history. Current EB Games or GameStop employees who offered information did so under strict anonymity, as it is against company policy to reveal such information to the public. Furthermore, our sources confirmed that EB Games revised its Canadian warranty policies during early 2007 for consoles solely due to the failure rate of the Xbox 360.
EB Games held conference calls for its Canadian stores informing them of the new policy changes and revealing alarming failure rates of the Xbox 360. "The real numbers were between 30 to 33 percent," said former EB Games employee Matthieu G., adding that failure rate was even greater for launch consoles. "We had 35 Xbox 360s at launch I know more than half of them broke within the first six months (red lights or making circles under the game discs). Two of them were dead on arrival."
The failure rate nearing a third of all Xbox 360 consoles was found at other retailers too. A Best Buy customer service department manager, who wished to remain unnamed, said that failure rates for the console were "between a quarter to a third" of all units sold.
03 July 2007, 01:09 PM
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Mine was picked up yesterday 25 day wait as well so i'll ring them and have a moan I do have a spare which is about 2 months old and working well although when playing forza it makes some horrible noises 
25 day wait as well so i'll ring them and have a moan I do have a spare which is about 2 months old and working well although when playing forza it makes some horrible noises
03 July 2007, 01:22 PM
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They will refuse at first but a little bit of pressure might do the trick It's all in how you word it to them lol
03 July 2007, 01:25 PM
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Aparently there a huge thread on the xbox.com forums that got mysteriously vaped with 900 people claiming that Forza 2 is causing their 360 to freeze.
25 days is shocking - mine have been away for 7 days, I'd be asking MS for compensation, at the very least you'll get an extension to your Live subscription.
25 days is shocking - mine have been away for 7 days, I'd be asking MS for compensation, at the very least you'll get an extension to your Live subscription.
03 July 2007, 01:28 PM
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Aparently there a huge thread on the xbox.com forums that got mysteriously vaped with 900 people claiming that Forza 2 is causing their 360 to freeze.
25 days is shocking - mine have been away for 7 days, I'd be asking MS for compensation, at the very least you'll get an extension to your Live subscription.
25 days is shocking - mine have been away for 7 days, I'd be asking MS for compensation, at the very least you'll get an extension to your Live subscription.
My machine froze on a regular basis with Forza, In fact its not loading at all now
so I have to delete all my saves