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Old 28 November 2016, 04:53 PM
  #151  
JackClark
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Originally Posted by Spoon
Maybe someone with an iPhone 7 here could test theirs for me. Assign a friend with an Android phone a different text tone and see if it plays when they text.
Oh, so your issue is you can set custom message tones for friends with anything other than an Android device? That's truly odd.
Old 28 November 2016, 04:54 PM
  #152  
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I don't change mine but perhaps you've managed to change the tone for iMessage alerts and not SMS alerts. Again, not sure what's possible.
Old 28 November 2016, 05:21 PM
  #153  
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Originally Posted by JackClark
I don't change mine but perhaps you've managed to change the tone for iMessage alerts and not SMS alerts. Again, not sure what's possible.
iMessage text tones are fine, Jack, they all work as set. I always assign one particular number with its own tone which I consider important, hence spending so much time on it with Apple. The contact will show the correct tone but sound the default tone.
Old 28 November 2016, 05:28 PM
  #154  
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Hmm, I can't find anything much similar and my google foo is strong. Any issues seem really old and often involve user created tones or another was multiple contacts with the same number.
Old 28 November 2016, 05:29 PM
  #155  
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You got discount out of this .

Awesome!
Old 28 November 2016, 05:45 PM
  #156  
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Originally Posted by JackClark
Hmm, I can't find anything much similar and my google foo is strong. Any issues seem really old and often involve user created tones or another was multiple contacts with the same number.
I've exhausted every avenue and let's face it, so have Apple. Getting a full refund after owning a phone for just under 13 months isn't normal practice.

I will do a backup and restore as a new phone and see if it works. If so, I will add apps page at a time etc until it stops working.
Old 28 November 2016, 05:49 PM
  #157  
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Originally Posted by dpb
You got discount out of this .

Awesome!
Granted, discount is good but I'd rather the blõody phone work properly.
Old 29 November 2016, 10:31 AM
  #158  
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Originally Posted by Spoon
Maybe someone with an iPhone 7 here could test theirs for me. Assign a friend with an Android phone a different text tone and see if it plays when they text.
Spoon

Had exactly the same issue just now from a friend with a Windows phone. Set the text tone for them to a custom tone, but the phone plays the default text tone when the message arrives.

You're not alone and apparently its not just Android, but Windows too.
Old 29 November 2016, 11:05 AM
  #159  
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I doubt it's OS specific other than Not iOS.
Old 29 November 2016, 12:24 PM
  #160  
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Originally Posted by Devildog
Spoon

Had exactly the same issue just now from a friend with a Windows phone. Set the text tone for them to a custom tone, but the phone plays the default text tone when the message arrives.

You're not alone and apparently its not just Android, but Windows too.
Well I never, DD, thanks for trying it. It'll be interesting to see if anybody else can test it and report back.

I don't know anybody with a Windows phone but your findings open this issue up further. Does it still show the custom tone in their contact profile or did that revert back to default too as well as the sound?

I'm convinced lots of iPhone owners haven't tried it and those that have and consequently found a fault really aren't that bothered and haven't either reported it or considered posting it anywhere. For me, it is an important feature on a phone hence the reason I've given Apple some stick.
Old 29 November 2016, 01:47 PM
  #161  
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I've changed one of my contacts who uses a non smart phone, will report when I get a txt.
Old 29 November 2016, 01:57 PM
  #162  
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me too,

the other way round i suppose it to change the phone from default to another tone and then use a diffenrent tone for the said person

i have the back to the future chime for all my txt/imessage so could change the mrs number to bells if i wanted to
Old 29 November 2016, 01:59 PM
  #163  
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Originally Posted by JackClark
I've changed one of my contacts who uses a non smart phone, will report when I get a txt.
Thanks, Jack. When you say Smartphone I assume you mean iPhone?
Old 29 November 2016, 02:07 PM
  #164  
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works on mine,

set phone to normal iphone ring tone, then changed my dads number to back to the future, hes android and different network, get the back to future chime when he txt,
Old 29 November 2016, 02:07 PM
  #165  
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Originally Posted by cuprajake
me too,

the other way round i suppose it to change the phone from default to another tone and then use a diffenrent tone for the said person

i have the back to the future chime for all my txt/imessage so could change the mrs number to bells if i wanted to
Tried every permutation. In fact my default tone isn't the shipped default tone but of course I have tried it back as Apple's default and still it fails.
Old 29 November 2016, 02:10 PM
  #166  
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Originally Posted by cuprajake
works on mine,

set phone to normal iphone ring tone, then changed my dads number to back to the future, hes android and different network, get the back to future chime when he txt,
Don't confuse ring tones for text tones. Is your default text tone set to a different tone to your dad's contact tone?
Old 29 November 2016, 02:15 PM
  #167  
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may be that then
Old 29 November 2016, 02:16 PM
  #168  
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Originally Posted by Spoon
Thanks, Jack. When you say Smartphone I assume you mean iPhone?
Non Smartphone something that makes calls and receives txt, think £20 Nokia.
Old 29 November 2016, 02:20 PM
  #169  
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ah i now see where your coming from

you want to use a different factory iphone tone for said person, not a ringtone(message alert)

ill try again

but tbh if thats the case im surprised you got discount as its so trivial,

the work around would be to download the mp3 sound you want, change it to an acc version in itunes, rename it as a m4r file and drop it into ring tones and use that, yes its a faf, but once your done ul never have to do it again

jake
Old 29 November 2016, 02:22 PM
  #170  
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Originally Posted by JackClark
Non Smartphone something that makes calls and receives txt, think £20 Nokia.
I've used my Motorola V50 with different networks to no avail. The Smart or non Smart isn't the issue, nor is it network specific.
Old 29 November 2016, 02:25 PM
  #171  
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well trying it with the mrs galaxy s6 now,

tried it were the iphone is set to the std shipped tone, i chose the back to the future, that works, now ive changed her to one of the other shipped iphone tones, ill report back
Old 29 November 2016, 02:33 PM
  #172  
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Originally Posted by cuprajake
ah i now see where your coming from

you want to use a different factory iphone tone for said person, not a ringtone(message alert)

ill try again

but tbh if thats the case im surprised you got discount as its so trivial,

the work around would be to download the mp3 sound you want, change it to an acc version in itunes, rename it as a m4r file and drop it into ring tones and use that, yes its a faf, but once your done ul never have to do it again

jake
Jake, you are missing the point entirely. I want to use a different text tone for certain contacts and for one contact is important it uses a separate tone. It isn't complicated. There is NO workaround.

It is also not a trivial point when it is meant to work and is required. Next you'll be telling me you'd not care if your new car was delivered with just the front seats.

I spent a lot of time on this with Apple, discount was inevitable.

Last edited by Spoon; 29 November 2016 at 02:35 PM.
Old 29 November 2016, 02:37 PM
  #173  
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can you tell me what tone you would like to use for your important contact?

please

jake
Old 29 November 2016, 02:44 PM
  #174  
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well it works on mine anyway

dad just txt me back, phone on factory alert (classic) and dad on factory alert (synth)

im on ip7 on ee hes htc one voda

jake
Old 29 November 2016, 02:46 PM
  #175  
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Originally Posted by cuprajake
can you tell me what tone you would like to use for your important contact?

please

jake
Jake, where I appreciate you are trying to help, the particular text tone is irrelevant. As long as the contact tone is different from the default that is all that is necessary.

When someone texts that contact it should sound the custom tone. At the moment when an Android phone texts my phone the default text tone sounds, not the custom tone.

DD has tested his to find he has the same problem but when texted from a Windows phone. Hopefully he can test it from an Android phone and I will try to find someone with a Windows phone to test mine.
Old 29 November 2016, 02:48 PM
  #176  
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Originally Posted by cuprajake
well it works on mine anyway

dad just txt me back, phone on factory alert (classic) and dad on factory alert (synth)

im on ip7 on ee hes htc one voda

jake
Okay, thanks. Assuming you have done it correctly yours seems fine.
Old 29 November 2016, 02:52 PM
  #177  
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done it both ways,

you should of got an android phone haha far easier to change stuff on,

but yeah ive done it evry way you can and it works on all the ways.

when you say custom tone, i take it you mean one of the pre installed factory tones?

not a tone you have added
Old 29 November 2016, 02:56 PM
  #178  
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Both ways I've tried.

I take it that's what you meant
Old 29 November 2016, 03:02 PM
  #179  
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what im saying is,

tell me a tone u want to use, ill convert it and send it you, then just drop it into itunes to your phone and pick it, thats the only possible way i can think you can do it, if its not working for you.
Old 29 November 2016, 03:15 PM
  #180  
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Originally Posted by Spoon
Well I never, DD, thanks for trying it. It'll be interesting to see if anybody else can test it and report back.

I don't know anybody with a Windows phone but your findings open this issue up further. Does it still show the custom tone in their contact profile or did that revert back to default too as well as the sound?

I'm convinced lots of iPhone owners haven't tried it and those that have and consequently found a fault really aren't that bothered and haven't either reported it or considered posting it anywhere. For me, it is an important feature on a phone hence the reason I've given Apple some stick.
Happy to help.

It's reset the text tone to default in the contacts profile. I'd set it by accessing contact info from the messages app. Trying again having set it direct from the contacts app. Will let you know.



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