greatgonzo

iTrader: (1)

Hi my smart nav (traffic Master ) has stopped working. Does anybody have one who could help???

Car Security Expert

have you tried calling smartnav to see what they say?

greatgonzo

iTrader: (1)

Hi mate I have called them about 10 times!! they keep sending the unit new software but it makes no difference, they say that there is no fault there end?????

Car Security Expert

whats happening with the unit? What is it doing?

v8voodoo

GG,

Smartnav were pretty good when mine died. I used the unit to call them and they sent a guy round within a few days who fixed it within about 20 mins.

Might be worth persisting with them...

greatgonzo

iTrader: (1)

The unit comes on with the car but it is not tracking the car and the speed camera facility is not working. The compass is also not showing. The menu options are available but nothing works.

greatgonzo

iTrader: (1)

Did you have to pay the £120 call out charge?
Did you see what they did. Was it a simple fix?

Car Security Expert

Sounds like the antenna is faulty or has fallen down from where it was fitted.

greatgonzo

iTrader: (1)

Thanks for the help
Do you know where the aerial would likely to be fitted?
Is there some sort of receiver box in the car?
I am hoping it has just come lose I could do with out paying some one £120 for pushing a lead back on!!!

Car Security Expert

what year is the car?

greatgonzo

iTrader: (1)

Its a 2006 STI Spec D.

Car Security Expert

check for aerials below the clock at the top of the dash.

greatgonzo

iTrader: (1)

How do I check that?? Do I have to take the dash to pieces

Car Security Expert

yeah.....unless you have x-ray vision

greatgonzo

iTrader: (1)

Mr Car Security expert I have had my smartnat looked at and they have told me that the main control box is faulty and needs replacing at a cost of £300
I have had a look on Ebay and there are new complete sets for around £50.00 is it a case of just swapping the main controller? can I do that?

Car Security Expert

as long as you fit the sim card from your present box into the new box it should be fine. Worst case scenario is that you need to call smartnav and give them the "URN" number from the new box as well. Although i really doubt that you will need to do that.

greatgonzo

iTrader: (1)

Cheers for that I will let you know how I get on !!

Butty

iTrader: (2)

I've been through three control boxes now, but all under warranty.
What reason are they giving for yours not being a warranty job?

The touch screen wouldn't turn on when starting off and within a couple of minutes I'd get a phone call asking if I knew that the car was on the move - so at least they are on the ball.

The last repair guy said that any further work would be focused on the Subaru wiring as being suspect.

nick

v8voodoo

Apologies for the late reply.

It was done under warranty, so no call out charge.
The guy removed the instrument binnacle and did something behind there. Quite what was done, I'm not sure, but it took about ten minutes if that.

greatgonzo

iTrader: (1)

I have got in touch with Subaru and they are going to do it under warranty. They are trying to get Smart Nav to contact me directly but I have not heard anything yet allthough I have phoned Subaru about 7 or 8 times,starting to get on my FUC#ING nerves now

greatgonzo

iTrader: (1)

To let you know smart nav came out and fixed unit free of charge under Subaru warranty He had to change the master unit behind the dials, Actually had to do it twice because the first one he changed it for didn't work either all working now thank god only took me eight weeks to sort out.