A Quality Issue With A Well Known Supplier
21 July 2011, 02:11 PM
#1
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
A Quality Issue With A Well Known Supplier
Before I start I won't be 'exposing' the name of the supplier but I have an issue with a very well known Subaru specialist and it for me is a somewhat strange problem. 
Without going into the nitty gritty basically I have been sold a substandard / faulty part, which it would appear on the face of it has a quality issue.
I have been offered by the supplier:
1. A full refund (not really what I want as I want the part replaced but they are reluctant to do this until their supplier will guarantee the quality).
2. Return the part and they will get it refinished (but not in the finish / material that I paid for so I am very reluctant to do this plus the OE item has been removed and now sold on).
3. Order the alternative (not with the same finish) that they supply at a reduced price and keep the first item (the least attractive to me to say the least as I would have to pay twice for the item, the first one is f*cked and the alternative isn't as nice as the original item that I paid for).
4. Get the item re-finished locally and hope that they will contribute towards the cost (again I'm not really liking this option either).
Now as I paid what some would consider over the odds for this suppliers version and finish of this item do you think I am being unreasonable expecting them to supply me with a replacement of 'merchantable quality' that will last a little longer than the first item has?
I have sold the factory fitted item so I can't even just refit that either so what to do? If I had wanted the alternative finish I would have ordered it in the first place and not paid more for the finish that I wanted.
Like I said I'm not after a lynch mob or witch hunt but what would you do?
Without going into the nitty gritty basically I have been sold a substandard / faulty part, which it would appear on the face of it has a quality issue.
I have been offered by the supplier:
1. A full refund (not really what I want as I want the part replaced but they are reluctant to do this until their supplier will guarantee the quality).
2. Return the part and they will get it refinished (but not in the finish / material that I paid for so I am very reluctant to do this plus the OE item has been removed and now sold on).
3. Order the alternative (not with the same finish) that they supply at a reduced price and keep the first item (the least attractive to me to say the least as I would have to pay twice for the item, the first one is f*cked and the alternative isn't as nice as the original item that I paid for).
4. Get the item re-finished locally and hope that they will contribute towards the cost (again I'm not really liking this option either).
Now as I paid what some would consider over the odds for this suppliers version and finish of this item do you think I am being unreasonable expecting them to supply me with a replacement of 'merchantable quality' that will last a little longer than the first item has?
I have sold the factory fitted item so I can't even just refit that either so what to do? If I had wanted the alternative finish I would have ordered it in the first place and not paid more for the finish that I wanted.
Like I said I'm not after a lynch mob or witch hunt but what would you do?
21 July 2011, 02:14 PM
#2
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
ps and before the SN grammar police move in for the arrest I realise the thread title should read 'A Quality Issue With A Well Known Supplier' but I can't correct it. 
21 July 2011, 02:20 PM
#5
Scooby Regular
Join Date: Mar 2008
Location: Aberdare / Daventry
Posts: 5,365
Likes: 0
Received 0 Likes
on
0 Posts
I think the supplier has done everything in his power to rectify the problem. What are you complaining about?
Just get your money back and find another supplier.
Just get your money back and find another supplier.
21 July 2011, 02:21 PM
#6
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
Sorry I forgot to mention that I can't really use the car without this item, if you paid £XXX for something which was considered to be the best on the market wouldn't you feel more than a little aggrieved if the item had started to fail after less than 3 weeks?
21 July 2011, 02:26 PM
#7
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
Well I am complaining about the fact that I paid over twice what an alternative would have cost, after all if you pay 'over the odds' would you expect to have to remove it in under 3 weeks because the finish on the item was failing?
Trending Topics
21 July 2011, 02:29 PM
#10
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
Yes it would rather give the game away, and what I don't want is this thread developing into the usual SN game of sides.
21 July 2011, 02:30 PM
#11
Scooby Regular
iTrader: (13)
Join Date: Apr 2010
Location: Swansea
Posts: 4,008
Likes: 0
Received 0 Likes
on
0 Posts
Option 1, and a new OEM replacement.
Thats twaddle, worth and quality aren`t linked esp when you add brand names, as the brand name accrues cost.
Something that is made in a sweatshop in China can be sent to two companies, one sell for £5 and as a generic part, and the other gets sold by a "Brand Name" but is £50. People will buy the £50 part as its "better", when in reality its the same as £5 part.
There are some companies that make a quality product, and sell it below the market price, and the product is better made than the usual market crap. So in tuning/performance products, you don`t always get what you pay for.
Something that is made in a sweatshop in China can be sent to two companies, one sell for £5 and as a generic part, and the other gets sold by a "Brand Name" but is £50. People will buy the £50 part as its "better", when in reality its the same as £5 part.
There are some companies that make a quality product, and sell it below the market price, and the product is better made than the usual market crap. So in tuning/performance products, you don`t always get what you pay for.
Last edited by Jimbob; 21 July 2011 at 02:35 PM.
21 July 2011, 02:35 PM
#12
Scooby Regular
iTrader: (9)
Join Date: Mar 2004
Location: .
Posts: 20,035
Likes: 0
Received 0 Likes
on
0 Posts
To the OP: maybe it's a lesson for you. Why take an obviously critical part off and sell it on before having the replacement of the right quality in your hands?
Option 1 is fair ... don't see what you're complaining about except your own foolishness maybe.
HTH
Option 1 is fair ... don't see what you're complaining about except your own foolishness maybe.
HTH
Last edited by f1_fan; 21 July 2011 at 02:36 PM.
21 July 2011, 03:07 PM
#15
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
Thats twaddle, worth and quality aren`t linked esp when you add brand names, as the brand name accrues cost.
Something that is made in a sweatshop in China can be sent to two companies, one sell for £5 and as a generic part, and the other gets sold by a "Brand Name" but is £50. People will buy the £50 part as its "better", when in reality its the same as £5 part.
There are some companies that make a quality product, and sell it below the market price, and the product is better made than the usual market crap. So in tuning/performance products, you don`t always get what you pay for.
Something that is made in a sweatshop in China can be sent to two companies, one sell for £5 and as a generic part, and the other gets sold by a "Brand Name" but is £50. People will buy the £50 part as its "better", when in reality its the same as £5 part.
There are some companies that make a quality product, and sell it below the market price, and the product is better made than the usual market crap. So in tuning/performance products, you don`t always get what you pay for.
) about being a 'savvy' purchaser but this is the only company to produce this item in this style and finish. I can assure you that if there was an alternative that I liked I would have bought it first. [Edit] My own foolishness, I pay good money for something from a reputable company and expect it to be fit for purpose, are you sure you aren't pslewis on one of his trolling posts?
Last edited by Cannon Fodder; 21 July 2011 at 03:10 PM.
21 July 2011, 03:44 PM
#18
Scooby Regular
iTrader: (11)
Join Date: Oct 2010
Location: Herefordshire
Posts: 2,760
Likes: 0
Received 0 Likes
on
0 Posts
I do understand your frustration but i'm not sure how much more the supplier can do?
Is it going to be really expensive to get whatever it is sorted out so it's the finish you want?
I assume it still does whatever its supposed to do but just looks s**t?
21 July 2011, 03:50 PM
#19
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
Blimey it's like 20 questions!!!
I do understand your frustration but i'm not sure how much more the supplier can do?
Is it going to be really expensive to get whatever it is sorted out so it's the finish you want?
I assume it still does whatever its supposed to do but just looks s**t?
I do understand your frustration but i'm not sure how much more the supplier can do?
Is it going to be really expensive to get whatever it is sorted out so it's the finish you want?
I assume it still does whatever its supposed to do but just looks s**t?
To remedy the problem would require a new item as once the coating is removed it will destroy what is underneath.
It still serves the purpose but as you say the finish is sh*t and I didn't pay the £'s to have it staring back at me everytime I see the car.
21 July 2011, 04:35 PM
#23
Scooby Regular
iTrader: (13)
Join Date: Apr 2010
Location: Swansea
Posts: 4,008
Likes: 0
Received 0 Likes
on
0 Posts
What type of part are we discussing, no need to mention makes or suppliers etc.
And just try not to be like Gollum and go for the shiney shiney.
21 July 2011, 04:40 PM
#24
Ty, Its very tricky to produce the part your on about, in the finish you are after. Im trying to set-up the production of these myself, (I think I know the part you mean) and it aint easy. Was it in good condition when it arrived in the post and has since deteriorated, or was it faulty when it arrived?
21 July 2011, 04:43 PM
#25
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
Ty, Its very tricky to produce the part your on about, in the finish you are after. Im trying to set-up the production of these myself, (I think I know the part you mean) and it aint easy. Was it in good condition when it arrived in the post and has since deteriorated, or was it faulty when it arrived?
I'll PM you to clarify.
21 July 2011, 04:53 PM
#28
Scooby Regular
Thread Starter
iTrader: (100)
Join Date: Oct 2008
Location: Planet Earth
Posts: 13,684
Likes: 0
Received 0 Likes
on
0 Posts
'If you paid £x, would you expect the goods to be of merchantable quality and last longer than 3 weeks?'
If I am honest I would far rather that the item didn't have a problem and that all was well, ideally I'd just like a replacment (that was fit for purpose) and that would be the end of the matter.
21 July 2011, 05:03 PM
#29
Not really, perhaps I could have phrased it better more along the lines of
'If you paid £x, would you expect the goods to be of merchantable quality and last longer than 3 weeks?'
If I am honest I would far rather that the item didn't have a problem and that all was well, ideally I'd just like a replacment (that was fit for purpose) and that would be the end of the matter.
'If you paid £x, would you expect the goods to be of merchantable quality and last longer than 3 weeks?'
If I am honest I would far rather that the item didn't have a problem and that all was well, ideally I'd just like a replacment (that was fit for purpose) and that would be the end of the matter.
21 July 2011, 05:30 PM
#30
Scooby Regular
iTrader: (13)
Join Date: Apr 2010
Location: Swansea
Posts: 4,008
Likes: 0
Received 0 Likes
on
0 Posts
Says the man unhappy at an un-shiney part lol.
Get an OEM part in there and paint it lol.
And anodised stuff does change colour with heat, Samco hoses change colour a tad. There is no way to make a part 100% perfect and keep it that way, unless you use Stainless Steel and even then that will discolour.
From years of modifying engines with custom parts, nothing attached to an engine will keep the colour that it came in, or keep its appearance due to the heat and oil in engines. Your better off having dressy bits that you can easily remove to clean/colour, or stick to clean OEM as then that way its fit for purpose and won`t draw attention.
If you do have alloy parts then just accept they WILL fade/discolour, and eventually corrode, as they ALL do.
Get an OEM part in there and paint it lol.
Not really, perhaps I could have phrased it better more along the lines of
'If you paid £x, would you expect the goods to be of merchantable quality and last longer than 3 weeks?'
If I am honest I would far rather that the item didn't have a problem and that all was well, ideally I'd just like a replacment (that was fit for purpose) and that would be the end of the matter.
'If you paid £x, would you expect the goods to be of merchantable quality and last longer than 3 weeks?'
If I am honest I would far rather that the item didn't have a problem and that all was well, ideally I'd just like a replacment (that was fit for purpose) and that would be the end of the matter.
From years of modifying engines with custom parts, nothing attached to an engine will keep the colour that it came in, or keep its appearance due to the heat and oil in engines. Your better off having dressy bits that you can easily remove to clean/colour, or stick to clean OEM as then that way its fit for purpose and won`t draw attention.
If you do have alloy parts then just accept they WILL fade/discolour, and eventually corrode, as they ALL do.
Last edited by Jimbob; 21 July 2011 at 05:35 PM.