o2 customer service...fu***** sh**
28 February 2010, 08:03 PM
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o2 customer service...fu***** sh**
The phones are great,the coverage fantastic,the loyalty treats a bonus....but god are there customer service complete and utter bollocks.
Been trying for 2 hrs and still yet to get through to a human being.
All i wanna do is upgrade my text bundles.
if i listen to one more computer voice im gonna explode!!!!!!!!!!!!!!!!!!!!
Been trying for 2 hrs and still yet to get through to a human being.
All i wanna do is upgrade my text bundles.
if i listen to one more computer voice im gonna explode!!!!!!!!!!!!!!!!!!!!
Last edited by ratboy; 28 February 2010 at 08:07 PM.
28 February 2010, 08:11 PM
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Stressed my lover....plucking O2!!!!!!!
Need to grab u soon as u said my no claims only lasts a year(prob juneish) and dont wanna lose them.
Nice job round brands btw....top dollor......
Karting steve has built me the 'rather' quick kart now....going testing it soon...so we'll have to have a day mate....show you 'who's' the man! lol
Need to grab u soon as u said my no claims only lasts a year(prob juneish) and dont wanna lose them.
Nice job round brands btw....top dollor......
Karting steve has built me the 'rather' quick kart now....going testing it soon...so we'll have to have a day mate....show you 'who's' the man! lol
28 February 2010, 08:39 PM
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I moved over from Orange (I was with them for 12 years) to O2 in order to get an Iphone and have been with them for 3 years now. I thought that Orange customer services were bad enough but I agree that O2 customer services are cr@p.
I have a Iphone 3G and I have had two changed under warranty so far meaning that the handset gets sent back to Apple. They then agree that there is a fault and then I get to pick a new handset up after about 2 weeks from my local O2 store.
They do offer a 'loan' handset which is the most basic handset avaialble, I refuse the handset and put my sim into my Iphone 2G, why do they not have loan Iphone handsets available?
And to top it all off my current handset has developed another fault meaning I have to go throught the process all over again.
When my current contract comes to an end I will be off to Orange or Vodafone in order to keep an Iphone handset but I hope their replacement policy is better.
I have a Iphone 3G and I have had two changed under warranty so far meaning that the handset gets sent back to Apple. They then agree that there is a fault and then I get to pick a new handset up after about 2 weeks from my local O2 store.
They do offer a 'loan' handset which is the most basic handset avaialble, I refuse the handset and put my sim into my Iphone 2G, why do they not have loan Iphone handsets available?
And to top it all off my current handset has developed another fault meaning I have to go throught the process all over again.
When my current contract comes to an end I will be off to Orange or Vodafone in order to keep an Iphone handset but I hope their replacement policy is better.
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