ZIPPY

Another member on the BBS has a K+N panel filter fitted to his MY01 he was pleased with the results and recommended i have one fitted.
I rung K+N who said yes we do a panel filter and as your in Warrington you can buy it off us direct today.When i arrived 2 hours later to pick it up the rather snotty R+D guy (no name mentioned)said we dont do a panel filter for the MY01, when i produced a part number he walked off and left some lady deal with it,she then sent me to the factory to pick the said part up, when i got there they then said sorry you cant buy it direct you have got to go to a dealer in Liverpool and we will deliver it to him by Tuesday this week.
When the dealer contacted K+N they said no we dont do a filter as yet for the MY01 and it is being developed in the USA and wont be available for at least 4 weeks.
What really p*ssed me off was K+N's attitude of its Friday so F*ck off and leave us alone and to the arrogant pr*ck who turned up at the factory reception and said we cant help you MATE give one of our dealers a call, i hope you were as shocked as you looked when i said dont call me your MATE and is this what you call customer service.
Right end of rant, but talking of service i then rung Scoobyworld who were fantastic with their level of service and my nice new iTG filter is on my desk today waiting to be fitted (Well done Scoobyworld)

Zippy

WRXBOB

The ITG panel filter is better than the K+N filter IMHO

Fate must have been telling you NOT to buy the K+N item!

BOB

PS. only takes acouple of minutes to fit the ITG filter

WendyT

Hi Zippy

Thanks for the compliments, we aim to please

Glad it all worked out OK

Wendy Thompson
www.scoobyworld.co.uk

ZIPPY

iTG now fitted and i cant beleive it makes such a difference to the overall performance of the car (Well worth it imho)

Zippy.

Luke

ITG are great, But amazed at K+N's attitude.