scoobyworld postage costs......
04 November 2008, 09:14 AM
#1
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scoobyworld postage costs......
just thought id share my findings.lol. ive just been onto the scoobyworld website to order a rear exhaust box gasket. £6 for the gasket is cool, but they then wanted £5 to post it !!!!!!
a fiver for a little gasket, how can they justify that? it weighs nothing and lets be honest it isnt a large item. lol.
anyone else think this is a bit much? im off to scoobyparts to get it alot cheaper
dan
a fiver for a little gasket, how can they justify that? it weighs nothing and lets be honest it isnt a large item. lol.
anyone else think this is a bit much? im off to scoobyparts to get it alot cheaper
dan
04 November 2008, 09:30 AM
#5
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Paid a little over £13 for next day delivery on a FMIC. You'd probably find you could order a few more bits and bobs and still pay £5 delivery. Just be a minimum delivery cost with labour for packing. I agree that it doesn't work all the time when you only want a small low cost item.
04 November 2008, 09:32 AM
#7
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Paid a little over £13 for next day delivery on a FMIC. You'd probably find you could order a few more bits and bobs and still pay £5 delivery. Just be a minimum delivery cost with labour for packing. I agree that it doesn't work all the time when you only want a small low cost item.
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04 November 2008, 09:38 AM
#12
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Hi
To be honest that looks like a glitch on the website - I'll look into it. We have two ways of sending items - courier (which starts at £5 for small but valuable items and goes to £20 for large boxes i.e. spoilers) and post, which is based on weight plus cost of jiffy bag, so for a gasket should be around £2.50 for 1st class. It sounds like the gasket is listed on the website as a 'courier' item, which it shouldnt be.
Best idea is to give us a call on 01509 266 400 and we'll take your order over the phone until we sort this out.
Or just pop down and collect from our shop, we'll even fit it for you!
Neil
Welcome to Scooby world
All your Subaru Needs.
*** NEW 60 page catalogue now at printers - orders your FREE copy via our website ***
To be honest that looks like a glitch on the website - I'll look into it. We have two ways of sending items - courier (which starts at £5 for small but valuable items and goes to £20 for large boxes i.e. spoilers) and post, which is based on weight plus cost of jiffy bag, so for a gasket should be around £2.50 for 1st class. It sounds like the gasket is listed on the website as a 'courier' item, which it shouldnt be.
Best idea is to give us a call on 01509 266 400 and we'll take your order over the phone until we sort this out.
Or just pop down and collect from our shop, we'll even fit it for you!
Neil
Welcome to Scooby world
All your Subaru Needs.
*** NEW 60 page catalogue now at printers - orders your FREE copy via our website ***
Last edited by NeilT; 04 November 2008 at 09:41 AM.
04 November 2008, 09:40 AM
#14
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Hi
To be honest that looks like a glitch on the website - I'll look into it. We have two ways of sending items - courier (which starts at £5 for small but valuable items and goes to £20 for large boxes i.e. spoilers) and post, which is based on weight plus cost of jiffy bag, so for a gasket should be around £2.50 for 1st class. It sounds like the gasket is listed on the website as a 'courier' item, which it shouldnt be.
Best idea is to give us a call on 01509 266 400 and we'll take your order over the phone until we sort this out.
Or just pop down and collect from our shop, we'll even fit it for you!
Neil
Welcome to Scooby world
All your Subaru Needs.
To be honest that looks like a glitch on the website - I'll look into it. We have two ways of sending items - courier (which starts at £5 for small but valuable items and goes to £20 for large boxes i.e. spoilers) and post, which is based on weight plus cost of jiffy bag, so for a gasket should be around £2.50 for 1st class. It sounds like the gasket is listed on the website as a 'courier' item, which it shouldnt be.
Best idea is to give us a call on 01509 266 400 and we'll take your order over the phone until we sort this out.
Or just pop down and collect from our shop, we'll even fit it for you!
Neil
Welcome to Scooby world
All your Subaru Needs.
many thanks
daniel
But I'm all for applauding good service. There are so many bad dealing threads on here it's nice to hear the positives 
06 November 2008, 09:47 AM
#24
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good to hear we're getting it right folks - you wouldnt believe how manic it is at the moment, and glad we've got a great team who do 110% every day to make sure orders go out, quotes get done, cars get serviced and phones get answered. We dont get it right everytime, but we're not far off
Neil
Welcome to Scooby world
Free 60 page catalogue now available to order via website
Neil
Welcome to Scooby world
Free 60 page catalogue now available to order via website
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